Common use of Update Schedule Clause in Contracts

Update Schedule. Cancellation of Maintenance – as soon as possible - Start of Maintenance Window - Notify when Down Time begins - Notify when Information Service is restored (Down Time ends) - Notify of Problem - Maintenance runs outside window *** This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission. EXHIBIT G – SERVICE LEVEL AGREEMENT Appendix C – Incident Notification Incident Notification or Trouble Ticket (send to: ***

Update Schedule. Cancellation of Maintenance – as soon as possible - • Start of Maintenance Window - • Notify when Down Time begins - • Notify when Information Service is restored (Down Time ends) - • Notify of Problem - • Maintenance runs outside window *** This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission. EXHIBIT G – SERVICE LEVEL AGREEMENT Appendix C – Incident Notification Incident Notification or Trouble Ticket (send to: ***)

Update Schedule. Cancellation of Maintenance – as soon as possible - • Start of Maintenance Window - • Notify when Down Time begins - • Notify when Information Service is restored (Down Time ends) - • Notify of Problem - • Maintenance runs outside window *** *This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission. EXHIBIT G – SERVICE LEVEL AGREEMENT Appendix C – Incident Notification Incident Notification or Trouble Ticket (send to: ***1.3 Statement of Work OVERVIEW: