Uptime Percentage Clause Samples

Uptime Percentage. If during any full calendar month of the term of the Agreement, the Uptime Percentage for a Covered Service is lower than the Minimum Uptime Percentage, and Customer notifies Adobe in writing (through Customer’s CSM, as applicable, or Adobe Customer Care) about such Downtime within 30 days of the Downtime, Adobe shall provide Customer with a service credit for that Covered Service in accordance with the table below in Section 3.2 (“Service Credit”). The Service Credit percentage will be calculated against Monthly Fees for the Covered Service and will be paid against future fees. The “Monthly Fee” will be calculated based upon the licensing fees for the Covered Service as stated in the applicable Sales Order (excluding flow-through costs for third-party services (e.g., media buys, data)). If, for example, the licensing fee for the Covered Service is an annual licensing fee, then the Monthly Fee will be equal to the annual licensing fee applicable to the Covered Service divided by 12. Adobe reserves the right to apportion value to Covered Services when Customer has licensed multiple products under one SKU in order to calculate Service Credits.

Uptime Percentage. Subject to the exclusions described in Section 7.3 below, Uptime Percentage for the applicable Qlik Cloud Offering is calculated by subtracting from 100% the percentage of 1-minute periods (or any portion thereof) during any calendar month in which Customer’s Cloud Tenant(s) is(are) not Available out of the total number of minutes in that calendar month. The Uptime Percentage will be measured based on the industry standard monitoring and testing tools utilized by Qlik. Reports of Platform Uptime are located at ▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇.

Uptime Percentage for On-Premises-to-On-Premises Failover of a specific Protected Instance in a given Applicable Period is calculated as Maximum Available Minutes less Downtime divided by Maximum Available Minutes. The following Service Levels and Service Credits are applicable to Customer’s use of each Protected Instance within the Site Recovery Service for On-Premises-to-On-Premises Failover: Recovery Time Objective and Service Levels for On-Premises-to-Azure Failover

Uptime Percentage for the Batch Service is calculated by subtracting from 100% the Average Error Rate for a given Microsoft Azure subscription in an Applicable Period. The “Average Error Rate” for an Applicable Period is the sum of Error Rates for each hour in the Applicable Period divided by the total number of hours in the Applicable Period. Uptime Percentage is represented by the following formula: Service Credit: Table of Contents / Definitions Additional Definitions:

Uptime Percentage. The Uptime Percentage is calculated using the following formula: The following Service Levels and Service Credit are applicable to Customer’s use of Container Group. Additional Definitions:

Uptime Percentage. The Uptime Percentage for Relays is calculated as Maximum Available Minutes less Downtime divided by Maximum Available Minutes in an Applicable Period for a given Microsoft Azure subscription. Uptime Percentage is represented by the following formula: Table of Contents / Definitions Additional Definitions: “Downtime” is the total accumulated Maximum Available Minutes during an Applicable Period for the SignalR Service during which the SignalR Service is unavailable. A given minute is considered unavailable if all attempts to send SignalR Transactions throughout the minute either return an Error Code or do not result in a Success Code within one minute.

Uptime Percentage. The Uptime Percentage for the Visual Studio App Center Build Service is calculated as Maximum Available Minutes less Downtime divided by Maximum Available Minutes multiplied by 100. Uptime Percentage is represented by the following formula: The following Service Levels and Service Credits are applicable to Customer’s use of the Visual Studio App Center Build Service. Service Credit:

Uptime Percentage. The Uptime Percentage is calculated using the following formula: where Downtime is measured in user-minutes; that is, for each Applicable Period, Downtime is the sum of the length (in minutes) of each Incident that occurs during that Applicable Period multiplied by the number of users impacted by that Incident. Service Credit: Table of Contents / Definitions Additional Definitions: Downtime: Any period of time when users are unable to log in to the Microsoft Entra ID service, or Microsoft Entra ID fails to successfully emit the authentication and authorization tokens required for users to log into applications connected to the service. Uptime Percentage: The Uptime Percentage is calculated using the following formula: where Downtime is measured in user-minutes; that is, for each Applicable Period, Downtime is the sum of the length (in minutes) of each Incident that occurs during that Applicable Period multiplied by the number of users impacted by that Incident. Service Credit: Table of Contents / Definitions Additional Definitions: “Deployment Minutes” is the total number of minutes for which an Azure AD B2C directory has been deployed during an Applicable Period.

Uptime Percentage. The Uptime Percentage is calculated using the following formula: Table of Contents / Definitions Additional Definitions: