Support and Updates Sample Clauses
Support and Updates. You are entitled to receive email support or support via our GitHub page for one (1) year after you purchase the License for the Software. During that time, you shall be entitled to receive support for an unlimited number of support inquiries. BALKAN App will provide an initial response (but not necessarily a resolution) to each support inquiry within: seventy-two (72) hours of receipt of such support inquiry, and will use reasonable efforts to resolve the issue generating the inquiry as soon as is reasonably possible. You will lose the right to receive support after such one (1) year period, unless you renew your License with BALKAN App at additional cost. You are eligible to receive Major and Minor Updates (i.e., major revisions or new versions) during the one (1) year after the date on which you purchase the License; you will lose the right to receive Updates after such one (1) year period, unless you renew your license.
Support and Updates. During the Term, ESO shall provide to Customer the Support Services, in accordance with Exhibit B, which is incorporated herein by reference.
Support and Updates. 7.1 Exclusions and Limitations on Support Applicable to all Editions of the Software. Support is not available or provided hereunder for or related to:
7.2 Machine error;
7.3 Licensee's failure to follow operating instructions;
7.4 Licensee's use of the Software that is not in accordance with the Documentation;
7.5 Licensee's negligence or improper use of the Software;
7.6 Modifications to the Software by any person or entity other than BALKAN App;
7.7 Any custom development, integration or implementation, project upgrades or project migrations;
Support and Updates. 8.1 Licensee shall be eligible to receive support in accordance with Nokia's then current policies and procedures available at xxxxx://xxx.xxxxx.xxx/ozo-live-player-support-terms. Additional support services, including consulting and development may be available for separate purchase by Licensee under the terms of a statement of work executed by the parties as an addendum to this Agreement. Support is only provided for the Licensed Software used in accordance with the Nokia recommended hardware reference design.
8.2 During the Term, Nokia may, in its sole discretion, from time to time, deliver to Licensee any minor version and bug fix version updates to the Licensed Software (e.g. update 1.x, 1.y, 1.z but not 2.x, 2.y, or 2.z) for the Software Platform on which Licensee is licensed to use the Licensed Software. Licensee agrees by its usage of such update to be bound by such new or additional terms as may be provided with the update. Major version updates may be offered to Licensee by Nokia upon payment of an upgrade fee.
Support and Updates. 9.1 Licensee shall be eligible to receive support and minor updates (e.g. update 1.x, 1.y, 1.z but not 2.x, 2.y or 2.z) during the Term if any such updates are made available by Nokia, in accordance with Nokia's then current policies and procedures available at xxxxx://xxx.xxxxx.xxx/ozo_en/ozo-live-product-support-terms. Licensee agrees by its usage of such update to be bound by such new or additional terms as may be provided with the update. Such policies and procedures may be changed from time to time. Support is only provided for the Licensed Software used in accordance with the Nokia recommended hardware reference design.
9.2 Nokia may provide Licensee with updates that are considered as important or critical by Nokia, and in such case Licensee may not continue using the previous version of the Licensed Software and the use of the previous version of the Licensed Software may be prevented without installation of the update.
Support and Updates o 4.5.1. Support.
Support and Updates. End User is not entitled to any support for the Licensed Program under this License Agreement. All support must be purchased separately and will be subject to the terms and conditions contained in the purchased support agreement. End User is entitled to receive minor version updates to the Licensed Program (i.e. versions identified as follows (X.Y, X.Y+1). End User are not entitled to receive major version updates (i.e. X.Y, X+1.Y) or bug fix updates to the Licensed Program (X.Y.Z, X.Y.Z+1), unless purchased independently of this license or covered under a purchased support agreement.
Support and Updates. HTC has no obligation to and may not provide support for the Application. You agree that HTC may automatically check Your version of the Application and may automatically send Your computer updates to the Application.
Support and Updates. Maintenance Releases and New Releases. ---------------------------------------------------------
Support and Updates. 3.1 Licensor will assist the registered user of Licensee with the initial installation of the Software Package by telephone or e-mail. Licensor will respond to all support calls as soon as reasonably possible. All support calls or e-mails have to be directed to the following contact point: xxxxxxxxxxx@xxx.xx.
3.2 Licensor shall inform and make available to Licensee all new releases, build codes, fixes, patches or workarounds to the Software Package, as well as new versions/updates of Documentation that Licensor decide to make available at the date of release of such.
3.3 Additional support to that of Section 3.1, onsite support etc. is subject to separate agreement between the Parties concerning such work.