Uptime Percentage. The Uptime Percentage is calculated using the following formula: where Downtime is measured in user-minutes; that is, for each Applicable Period, Downtime is the sum of the length (in minutes) of each Incident that occurs during that Applicable Period multiplied by the number of users impacted by that Incident. Service Credit: Table of Contents / Definitions Downtime: Any period of time when end users are unable to read or write any Service data for which they have appropriate permission but this does not include non-availability of Service add-on features.
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Uptime Percentage. The Uptime Percentage is calculated using the following formula: where Downtime is measured in user-minutes; that is, for each Applicable Period, Downtime is the sum of the length (in minutes) of each Incident that occurs during that Applicable Period multiplied by the number of users impacted by that Incident. Service CreditLevel Commitment: Table of Contents / Definitions Downtime: Any period of time when end users are unable to read view or write any Service data edit files stored on their personal OneDrive for which they have appropriate permission but this does not include non-availability of Service add-on featuresBusiness storage.
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