Urgent Priority. For average initiation time for any urgent issues received by the IT Service Desk, calculated on a quarterly basis, DAG TECH shall use commercially reasonable efforts to initiate resolution within 10 minutes during “Business Hours”, which shall mean 9am to 5pm local time, during Business Days (as defined below). If DAG TECH determines at its sole discretion that on-site presence is necessary, DAG TECH shall provide an on-site presence within 4 Business Hours or as scheduled.

Urgent Priority. 6.10.1. A Support Ticket is Urgent priority if:

Urgent Priority. CentralSquare will provide a procedural or CentralSquare will work continuously configuration workaround or a code (including after hours) to provide the Client correction that allows the Client to resume with a solution that allows the Client to resume normal operations on the production system. nonnal operations on the production system. CentralSquare will use commercially reasonable efforts to resolve the issue as soon as possible and not later than 36 hours after notification. Priority Priority 3 - High Priority Resolution Process Resolution Time CentralSquare will provide a procedural or CentralSquare will work to provide the Client configuration workaround that allows the with a resolution which may include a Client to resolve the problem. workaround or code correction within a timeframe that takes into consideration the impact of the issue on the Client and CentralSquare's User base. Priority 3 issues have priority scheduling in a subsequent release. Priority 4- Medium Priority If CentralSquare determines that a reported Medium Priority error requires a code correction, such issues will be addressed in a subsequent release when applicable. Priority 5- Low Priority CentralSquare will work to provide the Client with a resolution which may include a workaround or code correction in a future release of the software. Priority 4 issues have no guaranteed resolution time. Low Priority issues are logged by There is no guaranteed resolution time for Low CentralSquare and addressed at the company's Priority issues. discretion according to CentralSquare's roadmap planning process. Special Note #1: Priority 1 - Critical Priority issues meeting the previously noted criteria are defmed as follows:

Urgent Priority. Hosted system or major functionality of system is not available or operational for all users 2-High Priority - Hosted system or major functionality of system is not available or operational for multiple users, or a major function not available for a single user.

Urgent Priority. Challenges related exclusively to outages or the inability of the application to function. Security breaches are also considered urgent priority issues. If MVRK receives an Urgent Priority ticket, the Director of Engineering will be notiﬁed immediately so that any additional resources needed to address the issue can be marshaled and committed to resolution as soon as possible while maintaining regular progress updates with the client. Standard Technical Support Service (included at no additional charge as a part of any Order, unless otherwise expressly stated in an Order): This level of support is provided by MVRK Technical Support Monday through Friday, 9 am to 5 pm Eastern Daylight Time each Business Day*. Classiﬁcation Response Time Resolution Goal Urgent 2-3 hours during business hours Same or next Business day High 1 Business Day Same or next Business Day Normal 3 Business Days Within 2 Business Days Low A meeting will be scheduled within 3 Business Days to determine impact and response timeline, etc. Within 3 Business Days *As used in this SLA, a “Business Day” means a Monday thru Friday, excluding U.S. Federal Holidays. Premium Technical Support Service (available upon request and agreement in an Order): This level of support is best suited for live events, and can be added on for an individual project/event. Customizations available upon request and agreement in an Order per project/event requirements. Classiﬁcation Response Time Resolution Goal Urgent Within 15 minutes Work until resolved with target of 2 hours High Within 60 minutes Work until resolved with target of 3-4 hours Normal Within 2 hours Work until resolved with target of 3-4 hours Low Within 4 hours Work until resolved with target of 3-4 hours NOTE: Response Times, Resolution Goals, and other commitments stated in this SLA, are not guaranteed and may be delayed, interfered, with, or prevented by circumstances beyond MVRK’s control, including, but not limited to: network connectivity issues, hosting outages, action or inaction by or on behalf of a user, or any Force Majeure Event (as deﬁned in an Order). The client is aware of and expressly assumes the risk of the foregoing.

Related to Urgent Priority

Liquidation Priority In a Liquidity Event or Dissolution Event, this Safe is intended to operate like standard non-participating Preferred Stock. The Investor’s right to receive its Cash-Out Amount is:
Priority Hiring If the Contract Amount is over $200,000 and this Agreement is for services (other than Consulting Services), this section is applicable. Contractor shall give priority consideration in filling vacancies in positions funded by this Agreement to qualified recipients of aid under Welfare and Institutions Code section 11200 in accordance with PCC 10353.
Priority If the Managing Underwriter or Underwriters of any proposed Underwritten Offering advise the Partnership that the total amount of Registrable Securities that the Selling Holders and any other Persons intend to include in such offering exceeds the number that can be sold in such offering without being likely to have an adverse effect on the price, timing or distribution of the Common Units offered or the market for the Common Units, then the Common Units to be included in such Underwritten Offering shall include the number of Registrable Securities that such Managing Underwriter or Underwriters advise the Partnership can be sold without having such adverse effect, with such number to be allocated (i) first, to the Partnership, (ii) second, to Teekay and its Affiliates pursuant to any registration rights existing as of the date of this Agreement and (iii) third, pro rata among the Selling Holders who have requested participation in such Underwritten Offering and any other holder of securities of the Partnership (other than Teekay and its Affiliates) having rights of registration that are neither expressly senior nor subordinated to the Registrable Securities (the “Parity Securities”). The pro rata allocations pursuant to clause (iii) above for each Selling Holder who has requested participation in such Underwritten Offering shall be the product of (a) the aggregate number of Registrable Securities proposed to be sold in such Underwritten Offering multiplied by (b) the fraction derived by dividing (x) the number of Registrable Securities owned on the Closing Date by such Selling Holder by (y) the aggregate number of Registrable Securities owned on the Closing Date by all Selling Holders who have requested participation in such Underwritten Offering plus the aggregate number of Parity Securities owned on the Closing Date by all holders of Parity Securities that are participating in the Underwritten Offering.
Lien 22.1. The Company shall have a general lien on all funds held by the Company on the Client’s behalf until the satisfaction of the Client’s obligations.
Security Interest This Agreement creates a valid and continuing security interest (as defined in the UCC) in the Receivables in favor of the Issuer, which security interest is prior to all other Liens, and is enforceable as such against creditors of and purchasers from the Seller.
Credit Union Lien and Security Interest To the extent you owe the Credit Union money as a borrower, guarantor, indorser or otherwise, the Credit Union has a lien on any or all of the funds in any account in which you have an ownership interest at the Credit Union, regardless of the source of the funds. The Credit Union may apply these funds in any order to pay off your indebtedness without further notice to you. If the Credit Union chooses not to enforce its lien, the Credit Union does not waive its right to enforce the lien at a later time. In addition, you grant the Credit Union a consensual security interest in your accounts and agree the Credit Union may use the funds from your accounts to pay any debt or amount owed the Credit Union, except obligations secured by your dwelling, unless prohibited by applicable law. All accounts are nonassignable and nontransferable to third parties.
Composition and Priority The Contractor agrees to provide commodities or contractual services to the Customer as specified in the Contract. Additionally, the terms of the Contract supersede the terms of all prior agreements between the Parties on this subject matter.
PRIORITY OF USE Any schedule or milestone in this Agreement is estimated based upon the Parties' current understanding of the projected availability of NASA goods, services, facilities, or equipment. In the event that NASA's projected availability changes, Partner shall be given reasonable notice of that change, so that the schedule and milestones may be adjusted accordingly. The Parties agree that NASA's use of the goods, services, facilities, or equipment shall have priority over the use planned in this Agreement. Should a conflict arise, NASA in its sole discretion shall determine whether to exercise that priority. Likewise, should a conflict arise as between two or more non-NASA Partners, NASA, in its sole discretion, shall determine the priority as between those Partners. This Agreement does not obligate NASA to seek alternative government property or services under the jurisdiction of NASA at other locations.
Collateral Each of the Banks represents to the Agent and each of the other Banks that it in good faith is not relying upon any "margin stock" (as defined in Regulation U) as collateral in the extension or maintenance of the credit provided for in this Agreement.

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