Common use of Use of Personal Information Clause in Contracts

Use of Personal Information. 5.1 This section explains how We use the information We collect about You when You buy a product or related service from Us under this Agreement. We will tell You if We significantly change the information We ask for or the way We use it. If You would like more details about the way We use Your personal information, please see Our privacy notice available at xxxxx://xxx.xxx.xx.xx/about- us/legal/privacy-policy. If You would like a printed copy of Our privacy notice, please get in touch. 5.2 We may collect information about You when You use Our website; correspond with Us by phone, letter, email, SMS or otherwise; or in the course of providing You with services or products. We may receive information about You from third parties, such as Credit Reference Agencies. 5.3 Information You provide or We hold may be used by Us, Our employees and/or Our agents, and companies within the OVO Group to: (a) provide You with online services; (b) identify You; (c) detect and prevent crime, fraud or loss; (d) contact You or authorised third parties to administer any accounts, services or products. If You provide Us with an email address We may use it to send contract fulfilment and other account or services related information; (e) contact You to collect feedback, for example through surveys or questionnaires; (f) conduct research, analysis and testing of Our systems; (g) train Our staff and improve Our products and services; (h) conduct, and contact You in relation to, market research; and (i) identify offers or payment advice tailored to Your needs. 5.4 Unless You ask Us not to, We may contact You in writing, by phone and (where You have agreed) via email or SMS with information on other products and services that We, other companies within the OVO Group, and occasionally Our carefully selected partners offer. We may use third parties to send marketing communications. You may opt out at any time from any marketing message by contacting Us and giving Your account details. 5.5 We may share Your information with third parties, including: (a) companies that provide, review and/or receive services in relation to Our website, or Our services and products; (b) regulators or legally appointed bodies for regulatory or legal purposes; (c) organisations involved in the prevention or detection of crime or collection of taxes or similar impositions. If We have reasonable suspicion an offence is being, or has been, committed We will investigate and may record relevant information which We may share with third parties (such as the Police); (d) if You fail to make payments We may share information with debt collection and tracing agents; (e) authorised third parties or named account holders on any account You hold with Us. 5.6 We may also monitor and record any communications We have with You, including phone conversations, SMSs, emails and web chat, to make sure We provide a good service, meet Our legal and regulatory requirements, and to train Our staff. 5.7 We may pass Your address, property and postcode and details of Your gas appliances and installations to organisations that supervise these activities and to whom We are registered with. These organisations may pass this information to local authorities to meet planning and regulatory requirements.

Use of Personal Information. 5.1 9.1 This section explains how We use the information We collect about You when You buy a product or related service from Us under this Agreement. We will tell You if We significantly change the information We ask for or the way We use it. If You would like more details about the way We use Your personal information, please see Our privacy notice available at xxxxx://xxx.xxx.xx.xx/about- xxxxx://xxx.xxx.xx.xx/ about-us/legal/privacy-policy. If You would like a printed copy of Our privacy notice, please get in touch. 5.2 9.2 We may collect information about You when You use Our website; correspond with Us by phone, letter, email, SMS or otherwise; or in the course of providing You with services or products. We may receive information about You from third parties, such as Credit Reference Agencies. 5.3 9.3 Information You provide or We hold may be used by Us, Our employees and/or Our agents, and companies within the OVO Group to: (a) provide 9.3.1 help identify You with online serviceswhen You contact Us; (b) identify You; (c) 9.3.2 detect and prevent crime, fraud or loss; (d) 9.3.3 contact You or authorised third parties to administer any accounts, services or products. If You provide Us with an email address We may use it to send contract fulfilment and other account or services related information; (e) 9.3.4 contact You to collect feedback, for example through surveys or questionnaires; (f) 9.3.5 conduct research, analysis and testing of Our systems; (g) 9.3.6 train Our staff and improve Our products and services; (h) 9.3.7 conduct, and contact You in relation to, market research; and (i) identify offers or payment advice tailored to Your needs. 5.4 Unless 9.3.8 unless You ask have asked Us not to, We may to contact You in writing, by phone and (where You have agreed) via email or SMS with information on other products and services that We, other companies within the OVO Group, and occasionally Our carefully selected partners offer. We may use third parties to send marketing communications. . 9.4 You may opt out at any time from any marketing message by contacting writing to Us at PO Box 7506, Perth, PH1 3AQ or calling (i) SSE: 0000 000 0000, (ii) SSE Scottish Hydro: 0345 078 6772; (iii) SSE SWALEC: 0345 078 6773; (iv) SSE Southern Electric: 0345 078 6771 or emailing xxxx.xxxxxxxx@xxxxxxxxxxxxxxxxx.xxx and giving Your account details. 5.5 9.5 We may share Your information with third parties, including: (a) 9.5.1 companies that provide, review and/or receive services in relation to Our website, or Our services and products; (b) 9.5.2 regulators or legally appointed bodies for regulatory or legal purposes; (c) 9.5.3 organisations involved in the prevention or detection of crime or collection of taxes or similar impositions. If We have reasonable suspicion an offence is being, or has been, committed We will investigate and may record relevant information which We may share with third parties (such as the Police); (d) if You fail to make payments We may share information with debt collection and tracing agents; (e) authorised third parties or named account holders on any account You hold with Us. 5.6 9.6 We may also monitor and record any communications We have with You, including phone conversations, SMSs, emails and web chat, to make sure We provide are providing a good service, meet meeting Our legal and regulatory requirements, and to train Our staff. 5.7 9.7 We may pass Your address, property and postcode and details of Your gas appliances and installations to organisations that supervise these activities and to whom We are registered with. These organisations may pass this information to local authorities to meet planning and regulatory requirements.

Use of Personal Information. 5.1 9.1 This section explains how We use the information We collect about You when You buy a product or related service from Us under this Agreement. We will tell You if We significantly change the information We ask for or the way We use it. If You would like more details about the way We use Your personal information, please see Our privacy notice available at xxxxx://xxx.xxx.xx.xx/about- xxxxx://xxx.xxx.xx.xx/ about-us/legal/privacy-policy. If You would like a printed copy of Our privacy notice, please get in touch. 5.2 9.2 We may collect information about You when You use Our website; correspond with Us by phone, letter, email, SMS or otherwise; or in the course of providing You with services or products. We may receive information about You from third parties, such as Credit Reference Agencies. 5.3 9.3 Information You provide or We hold may be used by Us, Our employees and/or Our agents, and companies within the OVO Group to: (a) provide 9.3.1 help identify You with online serviceswhen You contact Us; (b) identify You; (c) 9.3.2 detect and prevent crime, fraud or loss; (d) 9.3.3 contact You or authorised third parties to administer any accounts, services or products. If You provide Us with an email address We may use it to send contract fulfilment and other account or services related information; (e) 9.3.4 contact You to collect feedback, for example through surveys or questionnaires; (f) 9.3.5 conduct research, analysis and testing of Our systems; (g) 9.3.6 train Our staff and improve Our products and services; (h) 9.3.7 conduct, and contact You in relation to, market research; and (i) identify offers or payment advice tailored to Your needs. 5.4 Unless 9.3.8 unless You ask have asked Us not to, We may to contact You in writing, by phone and (where You have agreed) via email or SMS with information on other products and services that We, other companies within the OVO Group, and occasionally Our carefully selected partners offer. We may use third parties to send marketing communications. . 9.4 You may opt out at any time from any marketing message by contacting writing to Us at PO Box 7506, Perth, PH1 3AQ or calling (i) SSE: 0000 000 0000, (ii) SSE Scottish Hydro: 0345 078 6772; (iii) SSE SWALEC: 0345 078 6773; (iv) SSE Southern Electric: 0345 078 6771 or emailing xxxx.xxxxxxxx@xxx.xxx and giving Your account details. 5.5 9.5 We may share Your information with third parties, including: (a) 9.5.1 companies that provide, review and/or receive services in relation to Our website, or Our services and products; (b) 9.5.2 regulators or legally appointed bodies for regulatory or legal purposes; (c) 9.5.3 organisations involved in the prevention or detection of crime or collection of taxes or similar impositions. If We have reasonable suspicion an offence is being, or has been, committed We will investigate and may record relevant information which We may share with third parties (such as the Police); (d) if You fail to make payments We may share information with debt collection and tracing agents; (e) authorised third parties or named account holders on any account You hold with Us. 5.6 9.6 We may also monitor and record any communications We have with You, including phone conversations, SMSs, emails and web chat, to make sure We provide are providing a good service, meet meeting Our legal and regulatory requirements, and to train Our staff. 5.7 9.7 We may pass Your address, property and postcode and details of Your gas appliances and installations to organisations that supervise these activities and to whom We are registered with. These organisations may pass this information to local authorities to meet planning and regulatory requirements.

Use of Personal Information. 5.1 9.1 This section explains how We use the information We collect about You when You buy a product or related service from Us under this Agreement. We will tell You if We significantly change the information We ask for or the way We use it. If You would like more details about the way We use Your personal information, please see Our privacy notice available at xxxxx://xxx.xxx.xx.xx/about- xxxxx://xxx.xxx.xx.xx/ about-us/legal/privacy-policy. If You would like a printed copy of Our privacy notice, please get in touch. 5.2 9.2 We may collect information about You when You use Our website; correspond with Us by phone, letter, email, SMS or otherwise; or in the course of providing You with services or products. We may receive information about You from third parties, such as Credit Reference Agencies. 5.3 9.3 Information You provide or We hold may be used by Us, Our employees and/or Our agents, and companies within the OVO SSE Group to: (a) provide 9.3.1 help identify You with online serviceswhen You contact Us; (b) identify You; (c) 9.3.2 detect and prevent crime, fraud or loss; (d) 9.3.3 contact You or authorised third parties to administer any accounts, services or products. If You provide Us with an email address We may use it to send contract fulfilment and other account or services related information; (e) 9.3.4 contact You to collect feedback, for example through surveys or questionnaires; (f) 9.3.5 conduct research, analysis and testing of Our systems; (g) 9.3.6 train Our staff and improve Our products and services; (h) 9.3.7 conduct, and contact You in relation to, market research; and (i) identify offers or payment advice tailored to Your needs. 5.4 Unless 9.3.8 unless You ask have asked Us not to, We may to contact You in writing, by phone and (where You have agreed) via email or SMS with information on other products and services that We, other companies within the OVO SSE Group, and occasionally Our carefully selected partners offer. We may use third parties to send marketing communications. . 9.4 You may opt out at any time from any marketing message by contacting writing to Us at PO Box 7506, Perth, PH1 3AQ or calling (i) SSE: 0000 000 0000, (ii) SSE Scottish Hydro: 0345 078 6772; (iii) SSE SWALEC: 0345 078 6773; (iv) SSE Southern Electric: 0345 078 6771 or emailing xxxx.xxxxxxxx@xxx.xxx and giving Your account details. 5.5 9.5 We may share Your information with third parties, including: (a) 9.5.1 companies that provide, review and/or receive services in relation to Our website, or Our services and products; (b) 9.5.2 regulators or legally appointed bodies for regulatory or legal purposes; (c) 9.5.3 organisations involved in the prevention or detection of crime or collection of taxes or similar impositions. If We have reasonable suspicion an offence is being, or has been, committed We will investigate and may record relevant information which We may share with third parties (such as the Police); (d) if You fail to make payments We may share information with debt collection and tracing agents; (e) authorised third parties or named account holders on any account You hold with Us. 5.6 9.6 We may also monitor and record any communications We have with You, including phone conversations, SMSs, emails and web chat, to make sure We provide are providing a good service, meet meeting Our legal and regulatory requirements, and to train Our staff. 5.7 9.7 We may pass Your address, property and postcode and details of Your gas appliances and installations to organisations that supervise these activities and to whom We are registered with. These organisations may pass this information to local authorities to meet planning and regulatory requirements.

Use of Personal Information. 5.1 This section explains how We use the information We collect about You when You buy a product or related service from Us under this Agreement. We will tell You if We significantly change the information We ask for or the way We use it. If You would like more details about the way We use Your personal information, please see Our privacy notice available at xxxxx://xxx.xxx.xx.xx/about- xxxxx://xxx.xxx.xx.xx/ about-us/legal/privacy-policy. If You would like a printed copy of Our privacy notice, please get in touch. 5.2 We may collect information about You when You use Our website; correspond with Us by phone, letter, email, SMS or otherwise; or in the course of providing You with services or products. We may receive information about You from third parties, such as Credit Reference Agencies. 5.3 Information You provide or We hold may be used by Us, Our employees and/or Our agents, and companies within the OVO SSE Group to: (a) provide help identify You with online serviceswhen You contact Us; (b) identify You; (c) detect and prevent crime, fraud or loss; (dc) contact You or authorised third parties to administer any accounts, services or products. If You provide Us with an email address We may use it to send contract fulfilment and other account or services related information; (ed) contact You to collect feedback, for example through surveys or questionnaires; (fe) conduct research, analysis and testing of Our systems; (gf) train Our staff and improve Our products and services; (hg) conduct, and contact You in relation to, market research; and (ih) identify offers or payment advice tailored to Your needs. 5.4 Unless unless You ask have asked Us not to, We may to contact You in writing, by phone and (where You have agreed) via email or SMS with information on other products and services that We, other companies within the OVO SSE Group, and occasionally Our carefully selected partners offer. We may use third parties to send marketing communications. . 5.4 You may opt out at any time from any marketing message by contacting writing to Us at PO Box 7506, Perth, PH1 3AQ or calling (i) SSE: 0000 000 0000, (ii) SSE Scottish Hydro: 0345 078 6772; (iii) SSE SWALEC: 0345 078 6773; (iv) SSE Southern Electric: 0345 078 6771 or emailing xxxx.xxxxxxxx@xxx.xxx and giving Your account details. 5.5 We may share Your information with third parties, including: (a) companies that provide, review and/or receive services in relation to Our website, or Our services and products; (b) regulators or legally appointed bodies for regulatory or legal purposes; (c) organisations involved in the prevention or detection of crime or collection of taxes or similar impositions. If We have reasonable suspicion an offence is being, or has been, committed We will investigate and may record relevant information which We may share with third parties (such as the Police); (d) if You fail to make payments We may share information with debt collection and tracing agents; (e) authorised third parties or named account holders on any account You hold with Us. 5.6 We may also monitor and record any communications We have with You, including phone conversations, SMSs, emails and web chat, to make sure We provide are providing a good service, meet meeting Our legal and regulatory requirements, and to train Our staff. 5.7 We may pass Your address, property and postcode and details of Your gas appliances and installations to organisations that supervise these activities and to whom We are registered with. These organisations may pass this information to local authorities to meet planning and regulatory requirements.

Use of Personal Information. 5.1 This section explains how We use the information We collect about You when You buy a product or related service from Us under this Agreement. We will tell You if We significantly change the information We ask for or the way We use it. If You would like more details about the way We use Your personal information, please see Our privacy notice available at xxxxx://xxx.xxx.xx.xx/about- us/legal/privacy-policy. If You would like a printed copy of Our privacy notice, please get in touch. 5.2 We may collect information about You when You use Our website; correspond with Us by phone, letter, email, SMS or otherwise; or in the course of providing You with services or products. We may receive information about You from third parties, such as Credit Reference Agencies. 5.3 Information You provide or We hold may be used by Us, Our employees and/or Our agents, and companies within the OVO SSE Group to: (a) provide You with online services; (b) identify You; (c) detect and prevent crime, fraud or loss; (d) contact You or authorised third parties to administer any accounts, services or products. If You provide Us with an email address We may use it to send contract fulfilment and other account or services related information;; 4 (e) contact You to collect feedback, for example through surveys or questionnaires; (f) conduct research, analysis and testing of Our systems; (g) train Our staff and improve Our products and services; (h) conduct, and contact You in relation to, market research; and (i) identify offers or payment advice tailored to Your needs. 5.4 Unless You ask Us not to, We may contact You in writing, by phone and (where You have agreed) via email or SMS with information on other products and services that We, other companies within the OVO SSE Group, and occasionally Our carefully selected partners offer. We may use third parties to send marketing communications. You may opt out at any time from any marketing message by contacting Us and giving Your account details. 5.5 We may share Your information with third parties, including: (a) companies that provide, review and/or receive services in relation to Our website, or Our services and products; (b) regulators or legally appointed bodies for regulatory or legal purposes; (c) organisations involved in the prevention or detection of crime or collection of taxes or similar impositions. If We have reasonable suspicion an offence is being, or has been, committed We will investigate and may record relevant information which We may share with third parties (such as the Police); (d) if You fail to make payments We may share information with debt collection and tracing agents; (e) authorised third parties or named account holders on any account You hold with Us. 5.6 We may also monitor and record any communications We have with You, including phone conversations, SMSs, emails and web chat, to make sure We provide a good service, meet Our legal and regulatory requirements, and to train Our staff. 5.7 We may pass Your address, property and postcode and details of Your gas appliances and installations to organisations that supervise these activities and to whom We are registered with. These organisations may pass this information to local authorities to meet planning and regulatory requirements.

Use of Personal Information. 5.1 This section explains how We use 18.1 Information you provide to us or our agents or contractors or we otherwise hold (whether or not under the information We collect about You when You buy a product or related service from Us under this Agreement. We will tell You if We significantly change the information We ask for or the way We use it. If You would like more details about the way We use Your personal information, please see Our privacy notice available at xxxxx://xxx.xxx.xx.xx/about- us/legal/privacy-policy. If You would like a printed copy of Our privacy notice, please get in touch. 5.2 We may collect information about You when You use Our website; correspond with Us by phone, letter, email, SMS or otherwise; or in the course of providing You with services or products. We may receive information about You from third parties, such as Credit Reference Agencies. 5.3 Information You provide or We hold ) may be used by Usus and/or given to and used by other companies in our group of companies, Our employees our agents and/or Our agents, and companies within the OVO Group toour contractors: (a) provide You with online servicesto identify you when you make enquiries or to contact you though mail, telephone, e-mail, SMS text or other electronic means; (b) identify Youto help administer any accounts, services and products provided by our group of companies now or in the future; (c) for market research and analysis or for demonstrating and testing computer systems; (d) to help us, other companies in our group of companies, our agents and/or our contractors to detect and prevent crimedebt, fraud or loss; (d) contact You or authorised third parties to administer any accounts, services or products. If You provide Us with an email address We may use it to send contract fulfilment and other account or services related information; (e) contact You use information to collect feedbackidentify offers tailored to your needs including but not limited to, for example through surveys or questionnairestailored energy efficiency advice; (f) conduct researchto inform you about services and products which may be of interest to you (if you have consented to us doing so), analysis and testing including by visit, email, phone SMS text or other forms of Our systems;electronic communications; and (g) train Our staff and improve Our products and services; (h) conduct, and contact You in relation to, market research; and (i) identify offers or payment advice tailored for all purposes reasonably ancillary to Your needsany of those purposes. 5.4 Unless You ask Us not to18.2 For the purposes of managing your account and tailoring our services to your needs, we may use an automated scoring system which uses information about you from credit reference agencies. 18.3 We may contact You in writingmonitor and/or record communications with you (including telephone conversations and e-mails) to confirm your identity, by phone ensure security, help maintain service quality and (where You have agreed) via email or SMS with information on other products and services that We, other companies within the OVO Group, and occasionally Our carefully selected partners offer. for training purposes. 18.4 We may use third parties check the following records relating to send marketing communications. You may opt out at any time from any marketing message by contacting Us you and giving Your account details. 5.5 We may share Your information with third parties, including:others (see paragraph 18.5 below): (a) companies that provide, review and/or receive services in relation to Our website, or Our services and productsour own; (b) regulators or legally appointed bodies for regulatory or legal purposes;records held by Credit Reference Agencies (‘CRAs’) and when CRAs receive a search from us, they will place a search footprint on your credit file and that may be seen by other lenders/ organisations. CRAs supply to us both public (including the electoral register) and shared credit and fraud prevention information; and (c) records held by Fraud Prevention Agencies ("FPAs"). 18.5 If you tell us that you have a spouse or financial associate, we will link you together so you must be sure that you have their agreement to disclose information about them. CRAs also link you together and these links will remain on your and their files until such time as you or your spouse or financial associate successfully file for disassociation with the CRAs. 18.6 Information on applications may be sent to CRAs and recorded by them. Where you receive products and/or services from us, we may give details of your account/s and how you manage it/them to CRAs and if you do not pay for the products/services in full and on time, CRAs may record the outstanding debt. This information can be supplied to other organisations involved in the prevention by CRAs and FPAs to perform similar checks and to trace your whereabouts and recover debts that you owe. Records remain on file for 6 years after they are closed, whether settled by you or detection of crime defaulted. 18.7 If you give us false or collection of taxes inaccurate information and we suspect or similar impositions. If We have reasonable suspicion an offence is beingidentify fraud, or has been, committed We we will investigate record this and may record relevant information which We may share with third parties (such as the Police); (d) if You fail to make payments We may share information with debt collection and tracing agents; (e) authorised third parties or named account holders on any account You hold with Us. 5.6 We may also monitor and record any communications We have with You, including phone conversations, SMSs, emails and web chat, to make sure We provide a good service, meet Our legal and regulatory requirements, and to train Our staff. 5.7 We may pass Your address, property and postcode and details of Your gas appliances and installations to organisations that supervise these activities and to whom We are registered with. These organisations may pass this information to local authorities FPAs and other organisations involved in crime and fraud prevention to meet planning prevent fraud and/or money laundering. 18.8 If you have received products and/or services from us and do not make payments that you owe us, we will trace your whereabouts and recover debts. Such tracing may include sharing information about you with other mains gas and/or electricity suppliers. 18.9 We may transfer any debt that you owe us, to another organisation, by providing them with relevant details, and that organisation will become the owner of that debt. 18.10 Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law, or by a regulatory requirementsbody. We will seek to provide anonymised or aggregated data but there may be circumstances where it is necessary to provide personal information and in those circumstances we shall do so. 18.11 Information about you may have to be shared with government bodies where required for the purpose of government initiatives. Such sharing of personal information will only be done where it is necessary and wherever possible, we will make sure appropriate safeguards are in place. 18.12 You are entitled to a copy of the data held about you on our systems on payment of a fee. You can also be given more detail of how your data is used by us, CRAs and FPAs by writing to: Data Protection Representative, ScottishPower Energy Retail, Section 5, Xxxxxxxx Business Park, Spean Street, Glasgow G44 4BE. You can contact the CRAs currently operating in the UK. The information theyholdmaynotbethesamesoitmaybeworthcontactingthemall. Theywillcharge you asmallfee. (a) Call Credit, Consumer Services Team, PO Box 491, Leeds LS3 1WZ or call 0000 0000000 (b) Equifax, Credit File Advice Centre, PO Box 3001, Bradford, BD1 5US or call 0000 0000000 (c) Experian, Consumer Help Service, PO Box 8000, Nottingham, NG80 7WF or call 0000 0000000

Use of Personal Information. 5.1 This section explains how We use the information We collect about You when You buy a product or related service from Us under this Agreement. We will tell You if We significantly change the information We ask for or the way We use it. If You would like more details about the way We use Your personal information, please see Our privacy notice available at xxxxx://xxx.xxx.xx.xx/about- us/legal/privacy-policy. If You would like a printed copy of Our privacy notice, please get in touch. 5.2 We may collect information about You when You use Our website; correspond with Us by phone, letter, email, SMS or otherwise; or in the course of providing You with services or products. We may receive information about You from third parties, such as Credit Reference Agencies. 5.3 Information You provide or We hold may be used by Us, Our employees and/or Our agents, and companies within the OVO SSE Group to: (a) provide help identify You with online serviceswhen You contact Us; (b) identify You; (c) detect and prevent crime, fraud or loss; (dc) contact You or authorised third parties to administer any accounts, services or products. If You provide Us with an email address We may use it to send contract fulfilment and other account or services related information; (ed) contact You to collect feedback, for example through surveys or questionnaires; (fe) conduct research, analysis and testing of Our systems; (gf) train Our staff and improve Our products and services; (hg) conduct, and contact You in relation to, market research; and (ih) identify offers or payment advice tailored to Your needs. 5.4 Unless unless You ask have asked Us not to, We may to contact You in writing, by phone and (where You have agreed) via email or SMS with information on other products and services that We, other companies within the OVO SSE Group, and occasionally Our carefully selected partners offer. We may use third parties to send marketing communications. . 5.4 You may opt out at any time from any marketing message by contacting writing to Us at PO Box 7506, Perth, PH1 3AQ or calling (i) SSE: 0000 000 0000, (ii) SSE Scottish Hydro: 0345 078 6772; (iii) SSE SWALEC: 0345 078 6773; (iv) SSE Southern Electric: 0345 078 6771 or emailing xxxx.xxxxxxxx@xxx.xxx and giving Your account details. 5.5 We may share Your information with third parties, including: (a) companies that provide, review and/or receive services in relation to Our website, or Our services and products; (b) regulators or legally appointed bodies for regulatory or legal purposes; (c) organisations involved in the prevention or detection of crime or collection of taxes or similar impositions. If We have reasonable suspicion an offence is being, or has been, committed We will investigate and may record relevant information which We may share with third parties (such as the Police); (d) if You fail to make payments We may share information with debt collection and tracing agents; (e) authorised third parties or named account holders on any account You hold with Us. 5.6 We may also monitor and record any communications We have with You, including phone conversations, SMSs, emails and web chat, to make sure We provide are providing a good service, meet meeting Our legal and regulatory requirements, and to train Our staff. 5.7 We may pass Your address, property and postcode and details of Your gas appliances and installations to organisations that supervise these activities and to whom We are registered with. These organisations may pass this information to local authorities to meet planning and regulatory requirements.

Use of Personal Information. 5.1 This section explains how We use the information We collect about You when You buy a product or related service from Us under this Agreement. We will tell You if We significantly change the information We ask for or the way We use it. If You would like more details about the way We use Your personal information, please see Our privacy notice available at xxxxx://xxx.xxx.xx.xx/about- us/legal/privacy-policyxxx.xxxxxxxxxxxxxxx.xx.xx. If You would like a printed copy of Our privacy notice, please get in touch. 5.2 . We may collect information about You when You use Our website; correspond with Us by phone, letter, email, SMS or otherwise; or in the course of providing You with services or products. We may receive information about You from third parties, such as Credit Reference Agencies. 5.3 . Information You provide or We hold may be used by Us, Our employees and/or Our agents, and companies within the OVO Group Xxxxxxx Plumbing & Heating Ltd to: (a) : provide You with online services; (b) ; identify You; (c) ; detect and prevent crime, fraud or loss; (d) ; contact You or authorised third parties to administer any accounts, services or products. If You provide Us with an email address We may use it to send contract fulfilment and other account account, or services related information; (e) ; contact You to collect feedback, for example through surveys or questionnaires; (f) ; conduct research, analysis and testing of Our systems; (g) ; train Our staff and improve Our products and services; (h) ; conduct, and contact You in relation to, market research; and (i) and identify offers or payment advice tailored to Your needs. 5.4 . Unless You ask Us not to, We may contact You in writing, by phone and (where You have agreed) via email or SMS with information on other products and services that We, other companies within the OVO Group, and occasionally Our carefully selected partners offer. We may use third parties to send marketing communications. You may opt out at any time from any marketing message by contacting Us and giving Your account details. 5.5 . We may share Your information with third parties, including: (a) companies that provide, review and/or receive services in relation to Our website, or Our services and products; (b) : regulators or legally appointed bodies for regulatory or legal purposes; (c) ; organisations involved in the prevention or detection of crime or collection of taxes or similar impositions. If We have reasonable suspicion an offence is being, or has been, committed We will investigate and may record relevant information which We may share with third parties (such as the Police); (d) ; if You fail to make payments We may share information with debt collection and tracing agents; (e) ; authorised third parties or named account holders on any account You hold with Us. 5.6 . We may also monitor and record any communications We have with You, including phone conversations, SMSs, emails and web chat, to make sure We provide a good service, meet Our legal and regulatory requirements, and to train Our staff. 5.7 . We may pass Your address, property and postcode and details of Your gas appliances and installations to organisations that supervise these activities and to whom We are registered with. These organisations may pass this information to local authorities to meet planning and regulatory requirements.. OTHER IMPORTANT TERMS This Agreement can only be transferred between persons By You with Our prior approval. We may vary this Agreement. If We vary this Agreement to Your disadvantage We will notify You of such variations. If You notify Us that You are cancelling this Agreement due to the disadvantageous variation, then such variations will not be effective in respect of this Agreement and We will refund all monies You have paid to Us, in full. Any delay on Our part in enforcing any term, condition, right or remedy in respect of this Agreement will not be deemed to be a waiver of any such term, condition, right or remedy. We will take care to carry out the Service without causing damage to Your Property. We will make good any unnecessary damage caused by Our negligence. However, We are not responsible for the cost of repairing any pre-existing faults or damage to Your Property that We discover in the course of the Service and/or performance by Us. If it is necessary to remove or alter fixed furniture (e.g. kitchen units) or flooring You should arrange for a specialist contractor to carry out such works. We will endeavour to give notice if such work is required. If You instruct Us to carry out such works We will not be held liable for any resulting damage to the furniture or flooring or surrounding area, reinstatement or making good. Certain areas may need redecoration, repair, restoring or re-fixing once the Service has been completed and is not included in the Agreed Contract Price. Redecoration and replacement of flooring will be Your responsibility and at Your cost. As water supply rates can be variable, We cannot be responsible for Your central heating system failing to function properly because Your water supply becomes inadequate or variable. Condensate pipes in unheated or external areas can freeze in extreme weather. We will not be liable for any costs You incur should this happen. We are responsible for any death or personal injury caused by Our negligent acts or omissions or for Our failure to use reasonable care and skill when carrying out the Service. Subject to Clause 6.9, We will only be liable for any loss or damage which is a foreseeable consequence of a breach of this Agreement. Loss or damage is reasonably foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both We and You knew it might happen, for example, if You discussed it with Us during the sales process. Our maximum liability to You under this Agreement shall not exceed the Agreed Contract Price. We are not responsible for any business loss. Notices required under this Agreement will be in writing and delivered by hand, sent by post or email (where provided and permitted). We will send notices to Your billing address. We will assume You have received the notice 5 working days after We have sent it unless We receive evidence to the contrary. When writing in please send postal notice(s) to: Xxxxxxx Xxxxxxxx & Heating ltd, 000 Xxxx Xxxxxx, Xxxxxxx. Bedford. MK41 6AJ. Or email Us at xxxx@xxxxxxxxxxxxxxx.xx.xx If any part of this Agreement is not permitted or is held to be ineffective by any court of law or other regulatory or competent body this will not affect any other part of this Agreement. This Agreement and any disputes arising from it will be governed by either the laws of England and Wales in the exclusive jurisdiction of the Courts of England and Wales if the Property is in England or Wales; or the laws of Scotland in the exclusive jurisdiction of the Scottish Courts if the Property is in Scotland. The headings in this Agreement are for Your guidance only and do not affect the interpretation. CANCELLATION