USER FEEDBACK AND INVOLVEMENT. CAT will operate a procedure for representations and complaints about the service in accordance with Citizens Advice guidelines and shall take all reasonable steps to bring this to the attention of the users of CAT. CAT undertakes an annual client satisfaction survey. From 2017, the National Association of Citizens Advice Bureaux will be implementing an external quarterly survey of clients. CAT will consult both clients and potential clients about service provision and opening hours. CAT will encourage users to take up appropriate training opportunities within CAT. The Trustee Board are to be constituted in such a way as to encourage representation from as wide a range of local people and relevant organisations as possible.
Appears in 3 contracts
Samples: Service Level Agreement, Grant Agreement, Grant Agreement
USER FEEDBACK AND INVOLVEMENT. CAT will operate a procedure for representations and complaints about the service in accordance with Citizens Advice guidelines and shall take all reasonable steps to bring this to the attention of the users of CAT. CAT undertakes an annual client satisfaction survey. From 2017, 2017 the National Association of Citizens Advice Bureaux will be implementing an external quarterly survey of clients. CAT will consult both clients and potential clients about service provision and opening hours. CAT will encourage users to take up appropriate training opportunities within CAT. The Trustee Board are to be constituted in such a way as to encourage representation from as wide a range of local people and relevant organisations as possible.
Appears in 3 contracts
Samples: Grant Agreement, Grant Agreement, Grant Agreement
