Using our Channels. Getting Started Before we can start providing our services, we’ll need to check your identity. To do this, we’ll need: ● Personal information about you (such as your full name, address, date of birth, telephone number and email address). ● Documents to help us verify your identity (like your passport or driver’s license). We may also need to check the reasons why you’re using our services. You must give us any information we ask for in relation to this. Before we can start providing our services, you will need to register with us by creating an account on our Channels. Information about how to do this will be given when you register. When registering with our Channels and/or using our services, it is important that you: ● Keep your personal information up to date. If any of your details change (for example, if you change your address — especially move to another country — or if you change your telephone number), you must let us know as soon as possible. ● Respond as soon as possible to any of our requests for information. ● Give us any other information about you or others that we may need to provide our services. ● Make sure that any information or documents you give us are real and accurate. How we’ll use your information We need to collect and use information about you for different reasons. Some of these reasons are explained in the table below. Why we collect your information: Examples: To create and manage your account. We will need your personal details (like your name, date and place of birth) to set up your account. To allow us to provide our services to you. We will need information about your bank account, debit card or credit card to process a payment request. To meet our legal and regulatory obligations. We will need information about your identity, such as a copy of your ID document and proof of address to prevent fraud and money laundering. We may also share your information with our trusted third parties for these purposes. More details about the information we keep and how we can use it can be found in our WorldRemit Privacy Policy and our Sendwave Privacy Policy.
