Common use of Vulnerability and Patch Management Clause in Contracts

Vulnerability and Patch Management. Genesys will maintain a vulnerability management program that ensures compliance with Industry Standards. Genesys will assess all critical vulnerabilities to the Cloud Services production environment for access/vector complexity, authentication, impact, integrity, and availability. If the resulting risk is deemed to be “Critical” to Customer Data by Genesys, Genesys will endeavour to patch or mitigate affected systems within 7 working days. Certain stateful systems cannot be patched as quickly due to interdependencies and customer impact but will be remediated as expeditiously as practicable.

Vulnerability and Patch Management. Genesys will maintain a vulnerability management program that ensures compliance with Industry Standards. Genesys will assess all critical vulnerabilities to the Cloud Services production environment for access/vector complexity, authentication, impact, integrity, and availability. If the resulting risk is deemed to be “Critical” to Customer Data by Genesys, Genesys will endeavour endeavor to patch or mitigate affected systems within 7 working days. Certain stateful systems cannot be patched as quickly due to interdependencies and customer impact but will be remediated as expeditiously as practicable.