Common use of Warranty Return and Repair Process Clause in Contracts

Warranty Return and Repair Process. (A) If Your Product was purchased and installed in a Primary Support Country (defined above) Contact Xxxxxxxxx Electric Solar with a brief description of the error to evaluate and troubleshoot the issue while the Product is in the field, as many problems can be solved with remote guidance. Xxxxxxxxx Electric Solar Primary Support Countries are the countries defined above, excluding their associated islands and overseas territories. (B) If Your Product was installed in any Secondary Support Country (defined above) Contact Your Distributor with a brief description of the error to evaluate and troubleshoot the issue while the Product is in the field, as many problems can be solved with remote guidance. Your Distributor may be responsible for the warranty return and repair including the return material authorization (“RMA”) process as set forth below if it is determined You require a replacement Product or parts. For such warranty claims for Products installed in any Secondary Support Country, Your Distributor will be responsible for any logistic costs arising out of the delivery of the replacement Product or parts and the return of the defective Product or parts, including, but not limited to, packaging, transportation, export certifications, inspections, taxes, and customs duties costs for both the replacement Product or parts and the returned Product or parts to and from the Xxxxxxxxx Electric Solar designated facility (“Warranty Logistic Costs”). Accordingly and to the maximum extent allowed by applicable law, if such Distributor, fails, refuses or is unable (for whatever reason) to assume full responsibility for the warranty return and repair process and/or for the Warranty Logistic Costs, then You shall be responsible for all such Warranty Logistic Costs. (C) If Your Product was installed in any other country (not included in the list of Primary or Secondary Support Country) Contact Your Distributor with a brief description of the error to evaluate and troubleshoot the issue while the Product is in the field, as many problems can be solved with remote guidance. Your Distributor may be responsible for the warranty return and repair including the return material authorization (“RMA”) process as set forth below if it is determined You require a replacement Product or parts. For such warranty claims for Products installed in any other country (not included in the list of Primary or Secondary Support Country): i) You will be responsible for the Warranty Logistics Costs from the installation facility to the Distributor’s Location to whom they have bought the Product; and ii) Your Distributor will be responsible for the Warranty Logistics Costs to and from the Xxxxxxxxx Electric Solar designated facility. Accordingly and to the maximum extent allowed by applicable law, if such Distributor, fails, refuses or is unable (for whatever reason) to assume full responsibility for the warranty return and repair process and/or for the Warranty Logistic Costs, then You shall be responsible for all such Warranty Logistic Costs to the Xxxxxxxxx Electric Solar designated facility Please have Your Owner’s Manual ready for reference and be prepared to supply: o The serial number and part number of Your Product o A copy of Your dated commercial invoice o Information about the installation and commissioning or inspection certificate o Information about the failure i. Return Material Authorization (RMA) for defective Products Installed in Primary Support Countries ii. Once an RMA has been issued for exchange for defective Products Installed in Primary Support Countries

Appears in 6 contracts

Samples: Contractual Warranty, Contractual Warranty, Contractual Warranty

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Warranty Return and Repair Process. (A) If Your Product was purchased and installed in a Primary Support Country (defined above) Contact Xxxxxxxxx Electric Solar Solar, at xxxxx://xxxxx.xxxxxxxxx-xxxxxxxx.com/tech-support/netsuite/, with a brief description of the error to evaluate and troubleshoot the issue while the Product is in the field, as many problems can be solved with remote guidance. Xxxxxxxxx Electric Solar Primary Support Countries are the countries defined above, excluding their associated islands and overseas territories. (B) If Your Product was installed in any Secondary Support Country (defined above) Contact Your Distributor with a brief description of the error to evaluate and troubleshoot the issue while the Product is in the field, as many problems can be solved with remote guidance. Your Distributor may be responsible for the warranty return and repair including the return material authorization (“RMA”) process as set forth below if it is determined You require a replacement Product or parts. For such warranty claims for Products installed in any Secondary Support Country, Your Distributor will be responsible for any logistic costs arising out of the delivery of the replacement Product or parts and the return of the defective Product or parts, including, but not limited to, packaging, transportation, export certifications, inspections, taxes, and customs duties costs for both the replacement Product or parts and the returned Product or parts to and from the Xxxxxxxxx Electric Solar designated facility (“Warranty Logistic Costs”). Accordingly and to the maximum extent allowed by applicable law, if such Distributor, fails, refuses or is unable (for whatever reason) to assume full responsibility for the warranty return and repair process and/or for the Warranty Logistic Costs, then You shall be responsible for all such Warranty Logistic Costs. (C) If Your Product was installed in any other country (not included in the list of Primary or Secondary Support Country) Contact Your Distributor with a brief description of the error to evaluate and troubleshoot the issue while the Product is in the field, as many problems can be solved with remote guidance. Your Distributor may be responsible for the warranty return and repair including the return material authorization (“RMA”) process as set forth below if it is determined You require a replacement Product or parts. For such warranty claims for Products installed in any other country (not included in the list of Primary or Secondary Support Country): i) You will be responsible for the Warranty Logistics Costs from the installation facility to the Distributor’s Location to whom they have bought the Product; and ii) Your Distributor will be responsible for the Warranty Logistics Costs to and from the Xxxxxxxxx Electric Solar designated facility. Accordingly and to the maximum extent allowed by applicable law, if such Distributor, fails, refuses or is unable (for whatever reason) to assume full responsibility for the warranty return and repair process and/or for the Warranty Logistic Costs, then You shall be responsible for all such Warranty Logistic Costs to the Xxxxxxxxx Electric Solar designated facility Please have Your Owner’s Manual ready for reference and be prepared to supply: o The serial number and part number of Your Product o A copy of Your dated commercial invoice o Information about the installation and commissioning or inspection certificate o Information about the failure i. Return Material Authorization (RMA) for defective Products Installed in Primary Support Countries ii. Once an RMA has been issued for exchange for defective Products Installed in Primary Support Countries

Appears in 3 contracts

Samples: Warranty Agreement, Contractual Warranty, Contractual Warranty

Warranty Return and Repair Process. (A) If Your Product was purchased and installed in a Primary Support Country (defined above) Contact Xxxxxxxxx Electric Solar Solar, at xxxxx://xxxxx.xxxxxxxxx-xxxxxxxx.com/tech-support/netsuite/, with a brief description of the error to evaluate and troubleshoot the issue while the Product is in the field, as many problems can be solved with remote guidance. Xxxxxxxxx Electric Solar Primary Support Countries are the countries defined above, excluding their associated islands and overseas territories. (B) If Your Product was installed in any Secondary Support Country (defined above) Contact Your Distributor with a brief description of the error to evaluate and troubleshoot the issue while the Product is in the field, as many problems can be solved with remote guidance. Your Distributor may be responsible for the warranty return and repair including the return material authorization (“RMA”) process as set forth below if it is determined You require a replacement Product or parts. For such warranty claims for Products installed in any Secondary Support Country, Your Distributor will be responsible for any logistic costs arising out of the delivery of the replacement Product or parts and the return of the defective Product or parts, including, but not limited to, packaging, transportation, export certifications, inspections, taxes, and customs duties costs for both the replacement Product or parts and the returned Product or parts to and from the Xxxxxxxxx Electric Solar designated facility (“Warranty Logistic Costs”). Accordingly and to the maximum extent allowed by applicable law, if such Distributor, fails, refuses or is unable (for whatever reason) to assume full responsibility for the warranty return and repair process and/or for the Warranty Logistic Costs, then You shall be responsible for all such Warranty Logistic Costs. (C) If Your Product was installed in any other country (not included in the list of Primary or Secondary Support Country) Contact Your Distributor with a brief description of the error to evaluate and troubleshoot the issue while the Product is in the field, as many problems can be solved with remote guidance. Your Distributor may be responsible for the warranty return and repair including the return material authorization (“RMA”) process as set forth below if it is determined You require a replacement Product or parts. For such warranty claims for Products installed in any other country (not included in the list of Primary or Secondary Support Country): i) You will be responsible for the Warranty Logistics Costs from the installation facility to the Distributor’s Location to whom they have bought the Product; and ii) Your Distributor will be responsible for the Warranty Logistics Costs to and from the Xxxxxxxxx Electric Solar designated facility. Accordingly and to the maximum extent allowed by applicable law, if such Distributor, fails, refuses or is unable (for whatever reason) to assume full responsibility for the warranty return and repair process and/or for the Warranty Logistic Costs, then You shall be responsible for all such Warranty Logistic Costs to the Xxxxxxxxx Electric Solar designated facility Please have Your Owner’s Manual ready for reference and be prepared to supply: o The serial number and part number of Your Product o A copy of Your dated commercial invoice o Information about the installation and commissioning or inspection certificate o Information about the failure i. Return Material Authorization (RMA) for defective Products Installed in Primary Support Countries ii. Once an RMA has been issued for exchange for defective Products Installed in Primary Support Countries

Appears in 2 contracts

Samples: Contractual Warranty, Contractual Warranty

Warranty Return and Repair Process. (A) If Your Product was purchased and installed in a Primary Support Country (defined above) Contact Xxxxxxxxx Electric Solar Solar, at xxxxx://xxxxx.xxxxxxxxx-xxxxxxxx.com/tech-support/netsuite/, with a brief description of the error to evaluate and troubleshoot the issue while the Product is in the field, as many problems can be solved with remote guidance. Xxxxxxxxx Electric Solar Primary Support Countries are the countries defined above, excluding their associated islands and overseas territories. (B) If Your Product was installed in any Secondary Support Country (defined above) Contact Your Distributor with a brief description of the error to evaluate and troubleshoot the issue while the Product is in the field, as many problems can be solved with remote guidance. Your Distributor may be responsible for the warranty return and repair including the return material authorization (“RMA”) process as set forth below if it is determined You require a replacement Product or parts. For such warranty claims for Products installed in any Secondary Support Country, Your Distributor will be responsible for any logistic costs arising out of the delivery of the replacement Product or parts and the return of the defective Product or parts, including, but not limited to, packaging, transportation, export certifications, inspections, taxes, and customs duties costs for both the replacement Product or parts and the returned Product or parts to and from the Xxxxxxxxx Electric Solar designated facility (“Warranty Logistic Costs”). Accordingly and to the maximum extent allowed by applicable law, if such Distributor, fails, refuses or is unable (for whatever reason) to assume full responsibility for the warranty return and repair process and/or for the Warranty Logistic Costs, then You shall be shallbe responsible for all such Warranty Logistic Costs. (C) If Your Product was installed in any other country (not included in the list of Primary or Secondary Support Country) Contact Your Distributor with a brief description of the error to evaluate and troubleshoot the issue while the Product is in the field, as many problems can be solved with remote guidance. Your Distributor may be responsible for the warranty return and repair including the return material authorization (“RMA”) process as set forth below if it is determined You require a replacement Product or parts. For such warranty claims for Products installed in any other country (not included in the list of Primary or Secondary Support Country): i) You will be responsible for the Warranty Logistics Costs from the installation facility to the Distributor’s Location to whom they have bought the Product; and ii) Your Distributor will be responsible for the Warranty Logistics Costs to and from f rom the Xxxxxxxxx Electric Solar designated facility. Accordingly and to the maximum extent allowed by applicable law, if such Distributor, fails, refuses or is unable (for whatever reason) to assume full responsibility for the warranty return and repair process and/or for the Warranty Logistic Costs, then You shall be responsible for all such Warranty Logistic Costs to the Xxxxxxxxx Electric Solar designated facility Please have Your Owner’s Manual ready for reference and be prepared to supply: o The serial number and part number of Your Product o A copy of Your dated commercial invoice o Information about the installation and commissioning or inspection certificate o Information about the failure i. Return Material Authorization (RMA) for defective Products Installed in Primary Support Countries ii. Once an RMA has been issued for exchange for defective Products Installed in Primary Support Countries

Appears in 1 contract

Samples: Contractual Warranty

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Warranty Return and Repair Process. (A) If Your Product was purchased and installed in a Primary Support Country (defined above) Contact Xxxxxxxxx Electric Solar with a brief description of the error to evaluate and troubleshoot the issue while the Product is in the field, as many problems can be solved with remote guidance. Xxxxxxxxx Schneider Electric Solar Primary Support Countries are the countries defined above, excluding their associated islands and overseas territories. (B) If Your Product was installed in any Secondary Support Country (defined above) Contact Your Distributor with a brief description of the error to evaluate and troubleshoot the issue while the Product is in the field, as many problems can be solved with remote guidance. Your Distributor may be responsible for the warranty return and repair including the return material authorization (“RMA”) process as set forth below if it is determined You require a replacement Product or parts. For such warranty claims for Products installed in any Secondary Support Country, Your Distributor will be responsible for any logistic costs arising out of the delivery of the replacement Product or parts and the return of the defective Product or parts, including, but not limited to, packaging, transportation, export certifications, inspections, taxes, and customs duties costs for both the replacement Product or parts and the returned Product or parts to and from the Xxxxxxxxx Electric Solar designated facility (“Warranty Logistic Costs”). Accordingly and to the maximum extent allowed by applicable law, if such Distributor, fails, refuses or is unable (for whatever reason) to assume full responsibility for the warranty return and repair process and/or for the Warranty Logistic Costs, then You shall be responsible for all such Warranty Logistic Costs. (C) If Your Product was installed in any other country (not included in the list of Primary or Secondary Support Country) Contact Your Distributor with a brief description of the error to evaluate and troubleshoot the issue while the Product is in the field, as many problems can be solved with remote guidance. Your Distributor may be responsible for the warranty return and repair including the return material authorization (“RMA”) process as set forth below if it is determined You require a replacement Product or parts. For such warranty claims for Products installed in any other country (not included in the list of Primary or Secondary Support Country): i) You will be responsible for the Warranty Logistics Costs from the installation facility to the Distributor’s Location to whom they have bought the Product; and ii) Your Distributor will be responsible for the Warranty Logistics Costs to and from the Xxxxxxxxx Electric Solar designated facility. Accordingly and to the maximum extent allowed by applicable law, if such Distributor, fails, refuses or is unable (for whatever reason) to assume full responsibility for the warranty return and repair process and/or for the Warranty Logistic Costs, then You shall be responsible for all such Warranty Logistic Costs to the Xxxxxxxxx Electric Solar designated facility Please have Your Owner’s Manual ready for reference and be prepared to supply: o The serial number and part number of Your Product o A copy of Your dated commercial invoice o Information about the installation and commissioning or inspection certificate o Information about the failure i. Return Material Authorization (RMA) for defective Products Installed in Primary Support Countries ii. Once an RMA has been issued for exchange for defective Products Installed in Primary Support Countries

Appears in 1 contract

Samples: Warranty Agreement

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