Yearly Service Credits Maximum. The combined cumulative total of Service Credits issued during a Contract Year under this SLA will not exceed 20% of Eligible Customer’s total Wave Service MRC for the affected Service.
Appears in 3 contracts
Samples: Services Service Level Agreement, Services Service Level Agreement, Services Service Level Agreement
Yearly Service Credits Maximum. The combined cumulative total of Service Credits issued during a Contract Year under this SLA will not exceed 20% of Eligible Customer’s total Wave Service MRC for the affected Serviceaggregate per seat MRCs across all Site(s).
Appears in 1 contract
Samples: Sprint Workplace
