Detailed description of the Service. 3.1.1. The service provides you with Driver's Manual content in text and visual form (i.e. images, interactive graphics) in PCM.
3.1.2. Any future changes to the contents of the Driver's Manual can be down- loaded and updated.
3.1.3. The service also provides proactive ref- erences to the Driver's Manual based on the vehicle's warning and infor- mation messages. This provides you with more detailed information on the error messages.
3.1.4. The service also permits device-inde- pendent and synchronous use of the digital Driver's Manual. This means that pages bookmarked and selected as favourites in the vehicle, as well as those most recently visited, are also displayed on the digital output chan- xxxx of Porsche AG, depending on country (assuming online availability of the vehicle, as well as login to the output channels).
Detailed description of the Service. 1.1.1 You can trigger the Service either via the Porsche Communication Manage- ment of a Connect-able vehicle (here- inafter referred to as PCM) or via the My Porsche App. The Service can therefore be triggered by every Primary and Secondary User, as well as by any- one who has access to the vehicle inte- rior. After triggering the Service, a voice and data connection is automati- cally established from the vehicle to the assigned Porsche Assistance. The data sent by the vehicle to the Porsche As- sistance can include information such as the vehicle identification number (VIN), vehicle model, year of produc- tion and optional equipment, vehicle location, occurrence of an accident, fuel level, tire pressure, remaining range with the available fuel, vehicle status and error messages (hereinafter referred to as Vehicle Data). If neces- sary, the Porsche Assistance employee will ask you for your vehicle identifi- cation number, so that the Vehicle Data can be retrieved.
1.1.2 During the voice connection, the Por- sche Assistance employee will ask you questions to further assess your break- down situation. Depending on the par- ticular breakdown situation, the Por- sche Assistance can offer you various help options as follows:
1.) Porsche Assistance employees can give advice on how to proceed (such as "Please add oil at the near- est petrol station"); and/or
2.) If troubleshooting via remote re- pair (Over The Air) is available, the Porsche Assistance employee can conduct such troubleshooting. The Porsche Assistance employee carries out the fault analysis and/or correction together with you and informs you about the process and its duration. Depending on the ex- tent of the troubleshooting via re- mote repair, preconditions and/or restrictions on use may exist, such as: the engine is switched off, the vehicle is at a standstill, immobi- xxxxx is active, windows are closed, no active charging. It is also possi- ble that the Breakdown Call and/or emergency call functionality does not exist or is limited during the troubleshooting via remote repair. Prior to starting the troubleshoot- ing via remote repair, the Porsche Assistance employee will notify you of any such preconditions and/or restrictions on use, which must then be confirmed by you. This constitutes just an attempt to fix the problem, so further steps may be necessary; and/or
3.) Porsche Assistance employees can request external support, such as: breakdown assistance or towing the non-functional vehicle...
Detailed description of the Service. 1.1.1 You can trigger the Service either via the Porsche Communication Manage- ment of a Connect-able vehicle (here- inafter referred to as PCM) or via the Porsche Connect App. The Service can therefore be triggered by every Primary and Secondary User, as well as by any- one who has access to the vehicle inte- rior. After triggering the Service, a voice and data connection is automati- cally established from the vehicle to the assigned service center. The data sent by the vehicle to the service center can include information such as the vehicle identification number (VIN), vehicle model, year of production and optional equipment, vehicle location, occur- rence of an accident, fuel level, tire pressure, remaining range with the available fuel, vehicle status and error messages (hereinafter referred to as Vehicle Data). If necessary, the ser- vice center employee will ask you for your vehicle identification number, so that the Vehicle Data can be retrieved.
1.1.2 During the voice connection, the ser- vice center employee will ask you questions to further assess your break- down situation. Depending on the par- ticular breakdown situation, the service center can offer you various help op- tions as follows:
1.) Service center employees can give advice on how to proceed (such as "Please add oil at the nearest petrol station"); and/or
2.) If troubleshooting via remote re- pair (Over The Air) is available, the service center employee can conduct such troubleshooting. The service center employee carries out the fault analysis and/or correction together with you and informs you about the process and its duration. Depending on the extent of the troubleshooting via remote repair, preconditions and/or restrictions on use may exist, such as: the en- gine is switched off, the vehicle is at a standstill, immobilizer is ac- tive, windows are closed, no active charging. It is also possible that the Breakdown Call and/or emergency call functionality does not exist or is limited during the troubleshoot- ing via remote repair. Prior to start- ing the troubleshooting via remote repair, the service center employee will notify you of any such precon- ditions and/or restrictions on use, which must then be confirmed by you. This constitutes just an at- tempt to fix the problem, so further steps may be necessary; and/or
3.) Service center employees can re- quest external support, such as: breakdown assistance or towing the non-functional vehicle. Your call will not be forwarded to ...
Detailed description of the Service. 1.1.1 You can trigger the service either via the Porsche Com- munication Management of a vehicle with Connect capa- bilities (hereinafter PCM) or via the My Porsche app. Ac- tivation can therefore be carried out by any main- or sec- ondary user, as well as by anyone who has access to the vehicle interior. After the service has been triggered, a voice and data connection is automatically established from the vehicle to the assigned Porsche Support in- stance. The data sent from the vehicle to the Porsche Support instance can contain information such as the ve- hicle identification number (Vehicle ID), vehicle model, year of production and special equipment, vehicle loca- tion, occurrence of an accident, fuel level, tyre pressure, remaining range with the available fuel, vehicle status and error messages (hereinafter car data). The Porsche Support instance and/or a dialogue in the My Porsche App and/or in the vehicle infotainment system might ask you for your consent for calling up the vehicle identifica- tion number and/or other car data.
1.1.2 During the voice connection, the Porsche Support in- stance will ask you questions to further assess your breakdown situation. Depending on the particular break- down situation, the Porsche Support instance can offer you various assistance options as follows:
1.) The Porsche Support instance can give advice on how to proceed (e.g. <Please top up oil at the near- est gas station=); and/or
2.) The Porsche Support instance can analyse the re- ceived car data in more detail and try to identify the problem. The findings gathered can be passed on to the respective Porsche Centre, which ena- bles them to prepare for the vehicle's visit to the workshop or to initiate further measures. If a prob- lem can be solved via remote repair, the Porsche Support instance can carry this out. The prerequi- site for this is the fulfilment of various problem- dependent preconditions such as: engine switched off, vehicle is stationary, engine immobi- liser is active, windows are closed, no active charging process. If necessary, further car data required for this purpose are read out. In addition, it is possible that the breakdown and/or emer- gency call functionality will not exist or be limited during the problem solving via remote repair. Be- fore starting to troubleshoot the problem via re- mote repair, the Porsche Support instance will in- form you of any such preconditions and/or usage restrictions, which you must then confirm. This is...
Detailed description of the Service. 3.1.1 The service provides you with Driver's Manual content in text and visual form (i.e. images, interactive graphics, animations) in PCM.