Common use of Final provisions Clause in Contracts

Final provisions. 10.1. The legal relationship between the Provider and the Client is governed by the legal regulations of the Czech Republic, the Agreement and these BTC. In accordance with the relevant provisions of the Civil Procedure Code, the Provider and the Client have agreed that the Municipal Court in Prague shall have the jurisdiction, if the territorial jurisdiction in the first instance proceeding is given to regional court, and that the District Court for Prague 6 shall have the jurisdiction, if the territorial jurisdiction in the first instance proceeding is given to district courts. 10.2. The Provider is entitled to change unilaterally the BTC. The Provider shall notify the Client in writing of any change in the BTC at least month one prior to the expected change to the BTC coming into effect, by sending and informative e-mail to the Client’s e-mail address stated in the header of the Agreement, whereas within the framework of the above-mentioned time specification, it must be made possible for the Client to familiarise himself/herself comprehensively with the content of such change to the BTC or by publishing the information on change of the BTC at the Provider’s webpage xxx.xxxxxxxx.xx. Such effectiveness of change to the BTC may occur at the earliest after expiry of the period which is mentioned in the previous sentence. The Client is entitled to reject any change of BTC in writing. If the Client rejects the proposed change to the Business Terms and Conditions (BTC) in writing, the Client and the Provider shall be entitled to give written notice of termination of the Contract, no later than the date on which the new BTC (or altered BTC) come into effect. 10.3. Appendix No. 1 constitutes an integral part of these BTC. 10.4. These BTC become effective as of 1.5.2024 and replace BTC_IND_NPP_240301. PILLARS CONTENTS PREMIUM GOLD PLATINUM Disclaimers AVAILABILITY Prague 1, Palác YMCA, Na Poříčí 1041/12 X X X Prague 4, Pankrác House, Lomnického 1705/5 X X X Prague 8, Apeiron, Sokolovská 192/79 X X X Brno, Dům u Červeného raka, Jánská 2 X X X Prague 6, AFI Veleslavín, Evropská 859/115a X X X Prague 5, Waltrovka, Walterovo náměstí 329/2 X X X Prague 4, Park, V Parku 2308/8 X X X Prague 5, Homolka Premium Care, Roentgenova 37/2 X Specializations available in the program The available medical specializations are listed on the website xxx.xxxxxxxx.xx The Healthcare Service Provider is entitled, in accordance with its needs, to unilaterally update this online list in accordance with the current availability of such specialisations for which it or its contractual partners (i.e. healthcare service providers) have public authorisation granted by a public authority in accordance with Act No. 372/2011 Coll., on healthcare services and the conditions of their provision, as amended. Guarantee of date for acute examinations within 24 hours within 24 hours within 24 hours The date of the examination always depends on assessment of the medical risk of the patient’s individual case, the current objective capacity of the relevant outpatient surgeries with regard to the burden on doctors and non‐medic healthcare staff, sufficient capacity, absence of specialisations or technology or equipment in the surgery. The facts mentioned in the previous paragraph may always be unilaterally assessed by the Healthcare Service Provider and such a Provider is also obliged to justify in writing to the Client refusal to provide a service to a Service Recipient if so requested. Virtual clinic 24/7 X X X Available to clients over 18 years of age. Telephone consultation with a doctor during business hours X X X

Final provisions. 10.1. The legal relationship between the Provider and the Client is governed by the legal regulations of the Czech Republic, the Agreement and these BTC. In accordance with the relevant provisions of the Civil Procedure Code, the Provider and the Client have agreed that the Municipal Court in Prague shall have the jurisdiction, if the territorial jurisdiction in the first instance proceeding is given to regional court, and that the District Court for Prague 6 shall have the jurisdiction, if the territorial jurisdiction in the first instance proceeding is given to district courts. 10.2. The Provider is entitled to change unilaterally the BTC. The Provider shall notify the Client in writing of any change in the BTC at least month one prior to the expected change to the BTC coming into effect, by sending and informative e-mail to the Client’s e-mail address stated in the header of the Agreement, whereas within the framework of the above-mentioned time specification, it must be made possible for the Client to familiarise himself/herself comprehensively with the content of such change to the BTC or by publishing the information on change of the BTC at the Provider’s webpage xxx.xxxxxxxx.xx. Such effectiveness of change to the BTC may occur at the earliest after expiry of the period which is mentioned in the previous sentence. The Client is entitled to reject any change of BTC in writing. If the Client rejects the proposed change to the Business Terms and Conditions (BTC) in writing, the Client and the Provider shall be entitled to give written notice of termination of the Contract, no later than the date on which the new BTC (or altered BTC) come into effect. 10.3. Appendix No. 1 constitutes an integral part of these BTC. 10.4. These BTC become effective as of 1.5.2024 1.10.2023 and replace BTC_IND_NPP_240301BTC_IND_NPP_230401. PILLARS CONTENTS PREMIUM GOLD PLATINUM Disclaimers AVAILABILITY Prague 1, Palác YMCA, Na Poříčí 1041/12 X X X Prague 4, Pankrác House, Lomnického 1705/5 X X X Prague 8, Apeiron, Sokolovská 192/79 X X X Brno, Dům u Červeného raka, Jánská 2 X X X Prague 6, AFI Veleslavín, Evropská 859/115a X X X Prague 5, Waltrovka, Walterovo náměstí 329/2 X X X Prague 4, Park, V Parku 2308/8 X X X Prague 5, Homolka Premium Care, Roentgenova 37/2 X Specializations available in the program Number of medical specialisations 40+ 40+ 40+ The available medical specializations specialisations are listed on specified at the website xxx.xxxxxxxx.xx website. The Healthcare Service Provider is entitled, in accordance with its needs, to unilaterally update this online list in accordance with the current availability of such specialisations for which it or its contractual partners (i.e. healthcare service providers) have public authorisation granted by a public authority in accordance with Act No. 372/2011 Coll., on healthcare services and the conditions of their provision, as amended. Guarantee of date for acute examinations within 24 hours within 24 hours within 24 hours The date of the examination always depends on assessment of the medical risk of the patient’s individual case, the current objective capacity of the relevant outpatient surgeries with regard to the burden on doctors and non‐medic non-medical healthcare staff, sufficient capacity, absence of specialisations or technology or equipment in the surgery. The facts mentioned in the previous paragraph may always be unilaterally assessed by the Healthcare Service Provider and such a Provider is also obliged to justify in writing to the Client refusal to provide a service to a Service Recipient if so requested. Virtual clinic 24/7 X X X Available to clients over 18 years of age. Telephone consultation with a doctor during business hours X X X

Final provisions. 10.1. The legal relationship between the Provider and the Client is governed by the legal regulations of the Czech Republic, the Agreement and these BTC. In accordance with the relevant provisions of the Civil Procedure Code, the Provider and the Client have agreed that the Municipal Court in Prague shall have the jurisdiction, if the territorial jurisdiction in the first instance proceeding is given to regional court, and that the District Court for Prague 6 shall have the jurisdiction, if the territorial jurisdiction in the first instance proceeding is given to district courts. 10.2. The Provider is entitled to change unilaterally the BTC. The Provider shall notify the Client in writing of any change in the BTC at least month one prior to the expected change to the BTC coming into effect, by sending and informative e-mail to the Client’s e-mail address stated in the header of the Agreement, whereas within the framework of the above-mentioned time specification, it must be made possible for the Client to familiarise himself/herself comprehensively with the content of such change to the BTC or by publishing the information on change of the BTC at the Provider’s webpage xxx.xxxxxxxx.xx. Such effectiveness of change to the BTC may occur at the earliest after expiry of the period which is mentioned in the previous sentence. The Client is entitled to reject any change of BTC in writing. If the Client rejects the proposed change to the Business Terms and Conditions (BTC) in writing, the Client and the Provider shall be entitled to give written notice of termination of the Contract, no later than the date on which the new BTC (or altered BTC) come into effect. 10.3. Appendix No. 1 constitutes an integral part of these BTC. 10.4. These BTC become effective as of 1.5.2024 and replace BTC_IND_NPP_240301. PILLARS CONTENTS PREMIUM GOLD PLATINUM Disclaimers AVAILABILITY Prague 1, Palác YMCA, Na Poříčí 1041/12 X X X Prague 4, Pankrác House, Lomnického 1705/5 X X X Prague 8, Apeiron, Sokolovská 192/79 X X X Brno, Dům u Červeného raka, Jánská 2 X X X Prague 6, AFI Veleslavín, Evropská 859/115a X X X Prague 5, Waltrovka, Walterovo náměstí 329/2 X X X Prague 4, Park, V Parku 2308/8 X X X Prague 5, Homolka Premium Care, Roentgenova 37/2 X Specializations available in the program The available medical specializations are listed on the website xxx.xxxxxxxx.xx The Healthcare Service Provider is entitled, in accordance with its needs, to unilaterally update this online list in accordance with the current availability of such specialisations for which it or its contractual partners (i.e. healthcare service providers) have public authorisation granted by a public authority in accordance with Act No. 372/2011 Coll., on healthcare services and the conditions of their provision, as amended. Guarantee of date for acute examinations within 24 hours within 24 hours within 24 hours The date of the examination always depends on assessment of the medical risk of the patient’s individual case, the current objective capacity of the relevant outpatient surgeries with regard to the burden on doctors and non‐medic non-medical healthcare staff, sufficient capacity, absence of specialisations or technology or equipment in the surgery. The facts mentioned in the previous paragraph may always be unilaterally assessed by the Healthcare Service Provider and such a Provider is also obliged to justify in writing to the Client refusal to provide a service to a Service Recipient if so requested. Virtual clinic 24/7 X X X Available to clients over 18 years of age. Telephone consultation with a doctor during business hours X X X

Final provisions. 10.1. The legal relationship between the Provider and the Client is governed by the legal regulations of the Czech Republic, the Agreement and these BTC. In accordance with the relevant provisions of the Civil Procedure Code, the Provider and the Client have agreed that the Municipal Court in Prague shall have the jurisdiction, if the territorial jurisdiction in the first instance proceeding is given to regional court, and that the District Court for Prague 6 shall have the jurisdiction, if the territorial jurisdiction in the first instance proceeding is given to district courts. 10.2. The Provider is entitled to change unilaterally the BTC. The Provider shall notify the Client in writing of any change in the BTC at least month one prior to the expected change to the BTC coming into effect, by sending and informative e-mail to the Client’s e-mail address stated in the header of the Agreement, whereas within the framework of the above-mentioned time specification, it must be made possible for the Client to familiarise himself/herself comprehensively with the content of such change to the BTC or by publishing the information on change of the BTC at the Provider’s webpage xxx.xxxxxxxx.xx. Such effectiveness of change to the BTC may occur at the earliest after expiry of the period which is mentioned in the previous sentence. The Client is entitled to reject any change of BTC in writing. If the Client rejects the proposed change to the Business Terms and Conditions (BTC) in writing, the Client and the Provider shall be entitled to give written notice of termination of the Contract, no later than the date on which the new BTC (or altered BTC) come into effect. 10.3. Appendix No. 1 constitutes an integral part of these BTC. 10.4. These BTC become effective as of 1.5.2024 1.10.2022 and replace BTC_IND_NPP_240301. PILLARS CONTENTS PREMIUM GOLD PLATINUM Disclaimers AVAILABILITY Prague 1, Palác YMCA, Na Poříčí 1041/12 X X X Prague 4, Pankrác House, Lomnického 1705/5 X X X Prague 8, Apeiron, Sokolovská 192/79 X X X Brno, Dům u Červeného raka, Jánská 2 X X X Prague 6, AFI Veleslavín, Evropská 859/115a X X X Prague 5, Waltrovka, Walterovo náměstí 329/2 X X X Prague 4, Park, V Parku 2308/8 X X X Prague 5, Homolka Premium Care, Roentgenova 37/2 X Specializations available in the program The available medical specializations are listed on the website xxx.xxxxxxxx.xx The Healthcare Service Provider is entitled, in accordance with its needs, to unilaterally update this online list in accordance with the current availability of such specialisations for which it or its contractual partners (i.e. healthcare service providers) have public authorisation granted by a public authority in accordance with Act No. 372/2011 CollBTC_IND_NPP_220401., on healthcare services and the conditions of their provision, as amended. Guarantee of date for acute examinations within 24 hours within 24 hours within 24 hours The date of the examination always depends on assessment of the medical risk of the patient’s individual case, the current objective capacity of the relevant outpatient surgeries with regard to the burden on doctors and non‐medic healthcare staff, sufficient capacity, absence of specialisations or technology or equipment in the surgery. The facts mentioned in the previous paragraph may always be unilaterally assessed by the Healthcare Service Provider and such a Provider is also obliged to justify in writing to the Client refusal to provide a service to a Service Recipient if so requested. Virtual clinic 24/7 X X X Available to clients over 18 years of age. Telephone consultation with a doctor during business hours X X X

Final provisions. 10.1. The legal relationship between the Provider and the Client is governed by the legal regulations of the Czech Republic, the Agreement and these BTC. In accordance with the relevant provisions of the Civil Procedure Code, the Provider and the Client have agreed that the Municipal Court in Prague shall have the jurisdiction, if the territorial jurisdiction in the first instance proceeding is given to regional court, and that the District Court for Prague 6 shall have the jurisdiction, if the territorial jurisdiction in the first instance proceeding is given to district courts. 10.2. The Provider is entitled to change unilaterally the BTC. The Provider shall notify the Client in writing of any change in the BTC at least month one prior to the expected change to the BTC coming into effect, by sending and informative e-mail to the Client’s e-mail address stated in the header of the Agreement, whereas within the framework of the above-mentioned time specification, it must be made possible for the Client to familiarise himself/herself comprehensively with the content of such change to the BTC or by publishing the information on change of the BTC at the Provider’s webpage xxx.xxxxxxxx.xx. Such effectiveness of change to the BTC may occur at the earliest after expiry of the period which is mentioned in the previous sentence. The Client is entitled to reject any change of BTC in writing. If the Client rejects the proposed change to the Business Terms and Conditions (BTC) in writing, the Client and the Provider shall be entitled to give written notice of termination of the Contract, no later than the date on which the new BTC (or altered BTC) come into effect. 10.3. Appendix No. 1 constitutes an integral part of these BTC. 10.4. These BTC become effective as of 1.5.2024 1.10.2023 and replace BTC_IND_NPP_240301. PILLARS CONTENTS PREMIUM GOLD PLATINUM Disclaimers AVAILABILITY Prague 1, Palác YMCA, Na Poříčí 1041/12 X X X Prague 4, Pankrác House, Lomnického 1705/5 X X X Prague 8, Apeiron, Sokolovská 192/79 X X X Brno, Dům u Červeného raka, Jánská 2 X X X Prague 6, AFI Veleslavín, Evropská 859/115a X X X Prague 5, Waltrovka, Walterovo náměstí 329/2 X X X Prague 4, Park, V Parku 2308/8 X X X Prague 5, Homolka Premium Care, Roentgenova 37/2 X Specializations available in the program The available medical specializations are listed on the website xxx.xxxxxxxx.xx The Healthcare Service Provider is entitled, in accordance with its needs, to unilaterally update this online list in accordance with the current availability of such specialisations for which it or its contractual partners (i.e. healthcare service providers) have public authorisation granted by a public authority in accordance with Act No. 372/2011 CollBTC_IND_NPP_230401., on healthcare services and the conditions of their provision, as amended. Guarantee of date for acute examinations within 24 hours within 24 hours within 24 hours The date of the examination always depends on assessment of the medical risk of the patient’s individual case, the current objective capacity of the relevant outpatient surgeries with regard to the burden on doctors and non‐medic healthcare staff, sufficient capacity, absence of specialisations or technology or equipment in the surgery. The facts mentioned in the previous paragraph may always be unilaterally assessed by the Healthcare Service Provider and such a Provider is also obliged to justify in writing to the Client refusal to provide a service to a Service Recipient if so requested. Virtual clinic 24/7 X X X Available to clients over 18 years of age. Telephone consultation with a doctor during business hours X X X

Final provisions. 10.1. The legal relationship between the Provider and the Client is governed by the legal regulations of the Czech Republic, the Agreement and these BTC. In accordance with the relevant provisions of the Civil Procedure Code, the Provider and the Client have agreed that the Municipal Court in Prague shall have the jurisdiction, if the territorial jurisdiction in the first instance proceeding is given to regional court, and that the District Court for Prague 6 shall have the jurisdiction, if the territorial jurisdiction in the first instance proceeding is given to district courts. 10.2. The Provider is entitled to change unilaterally the BTC. The Provider shall notify the Client in writing of any change in the BTC at least month one prior to the expected change to the BTC coming into effect, by sending and informative e-mail to the Client’s e-mail address stated in the header of the Agreement, whereas within the framework of the above-mentioned time specification, it must be made possible for the Client to familiarise himself/herself comprehensively with the content of such change to the BTC or by publishing the information on change of the BTC at the Provider’s webpage xxx.xxxxxxxx.xx. Such effectiveness of change to the BTC may occur at the earliest after expiry of the period which is mentioned in the previous sentence. The Client is entitled to reject any change of BTC in writing. If the Client rejects the proposed change to the Business Terms and Conditions (BTC) in writing, the Client and the Provider shall be entitled to give written notice of termination of the Contract, no later than the date on which the new BTC (or altered BTC) come into effect. 10.3. Appendix No. 1 constitutes an integral part of these BTC. 10.4. These BTC become effective as of 1.5.2024 1.2.2022 and replace BTC_IND_NPP_240301. PILLARS CONTENTS PREMIUM GOLD PLATINUM Disclaimers AVAILABILITY Prague 1, Palác YMCA, Na Poříčí 1041/12 X X X Prague 4, Pankrác House, Lomnického 1705/5 X X X Prague 8, Apeiron, Sokolovská 192/79 X X X Brno, Dům u Červeného raka, Jánská 2 X X X Prague 6, AFI Veleslavín, Evropská 859/115a X X X Prague 5, Waltrovka, Walterovo náměstí 329/2 X X X Prague 4, Park, V Parku 2308/8 X X X Prague 5, Homolka Premium Care, Roentgenova 37/2 X Specializations available in the program The available medical specializations are listed on the website xxx.xxxxxxxx.xx The Healthcare Service Provider is entitled, in accordance with its needs, to unilaterally update this online list in accordance with the current availability of such specialisations for which it or its contractual partners (i.e. healthcare service providers) have public authorisation granted by a public authority in accordance with Act No. 372/2011 CollBTC_IND_NPP_220101., on healthcare services and the conditions of their provision, as amended. Guarantee of date for acute examinations within 24 hours within 24 hours within 24 hours The date of the examination always depends on assessment of the medical risk of the patient’s individual case, the current objective capacity of the relevant outpatient surgeries with regard to the burden on doctors and non‐medic healthcare staff, sufficient capacity, absence of specialisations or technology or equipment in the surgery. The facts mentioned in the previous paragraph may always be unilaterally assessed by the Healthcare Service Provider and such a Provider is also obliged to justify in writing to the Client refusal to provide a service to a Service Recipient if so requested. Virtual clinic 24/7 X X X Available to clients over 18 years of age. Telephone consultation with a doctor during business hours X X X

Final provisions. 10.1. The legal relationship between the Provider and the Client is governed by the legal regulations of the Czech Republic, the Agreement and these BTC. In accordance with the relevant provisions of the Civil Procedure Code, the Provider and the Client have agreed that the Municipal Court in Prague shall have the jurisdiction, if the territorial jurisdiction in the first instance proceeding is given to regional court, and that the District Court for Prague 6 shall have the jurisdiction, if the territorial jurisdiction in the first instance proceeding is given to district courts. 10.2. The Provider is entitled to change unilaterally the BTC. The Provider shall notify the Client in writing of any change in the BTC at least month one prior to the expected change to the BTC coming into effect, by sending and informative e-mail to the Client’s e-mail address stated in the header of the Agreement, whereas within the framework of the above-mentioned time specification, it must be made possible for the Client to familiarise himself/herself comprehensively with the content of such change to the BTC or by publishing the information on change of the BTC at the Provider’s webpage xxx.xxxxxxxx.xx. Such effectiveness of change to the BTC may occur at the earliest after expiry of the period which is mentioned in the previous sentence. The Client is entitled to reject any change of BTC in writing. If the Client rejects the proposed change to the Business Terms and Conditions (BTC) in writing, the Client and the Provider shall be entitled to give written notice of termination of the Contract, no later than the date on which the new BTC (or altered BTC) come into effect. 10.3. Appendix No. 1 constitutes an integral part of these BTC. 10.4. These BTC become effective as of 1.5.2024 1.4.2023 and replace BTC_IND_NPP_240301BTC_IND_NPP_221001. PILLARS CONTENTS PREMIUM GOLD PLATINUM Disclaimers AVAILABILITY Prague 1, Palác YMCA, Na Poříčí 1041/12 X X X Prague 4, Pankrác House, Lomnického 1705/5 X X X Prague 8, Apeiron, Sokolovská 192/79 X X X Brno, Dům u Červeného raka, Jánská 2 X X X Prague 6, AFI Veleslavín, Evropská 859/115a X X X Prague 5, Waltrovka, Walterovo náměstí 329/2 X X X Prague 4, Park, V Parku 2308/8 X X X Prague 5, Homolka Premium Care, Roentgenova 37/2 X Specializations available in the program Number of medical specialisations 40+ 40+ 40+ The available medical specializations specialisations are listed on specified at the website xxx.xxxxxxxx.xx website. The Healthcare Service Provider is entitled, in accordance with its needs, to unilaterally update this online list in accordance with the current availability of such specialisations for which it or its contractual partners (i.e. healthcare service providers) have public authorisation granted by a public authority in accordance with Act No. 372/2011 Coll., on healthcare services and the conditions of their provision, as amended. Guarantee of date for acute examinations within 24 hours within 24 hours within 24 hours The date of the examination always depends on assessment of the medical risk of the patient’s individual case, the current objective capacity of the relevant outpatient surgeries with regard to the burden on doctors and non‐medic non- medical healthcare staff, sufficient capacity, absence of specialisations or technology or equipment in the surgery. The facts mentioned in the previous paragraph may always be unilaterally assessed by the Healthcare Service Provider and such a Provider is also obliged to justify in writing to the Client refusal to provide a service to a Service Recipient if so requested. Virtual clinic 24/7 X X X Available to clients over 18 years of age. age Telephone consultation with a doctor during business hours X X X

Final provisions. 10.1. The legal relationship between the Provider and the Client is governed by the legal regulations of the Czech Republic, the Agreement and these BTC. In accordance with the relevant provisions of the Civil Procedure Code, the Provider and the Client have agreed that the Municipal Court in Prague shall have the jurisdiction, if the territorial jurisdiction in the first instance proceeding is given to regional court, and that the District Court for Prague 6 shall have the jurisdiction, if the territorial jurisdiction in the first instance proceeding is given to district courts. 10.2. The Provider is entitled to change unilaterally the BTC. The Provider shall notify the Client in writing of any change in the BTC at least month one prior to the expected change to the BTC coming into effect, by sending and informative e-mail to the Client’s e-mail address stated in the header of the Agreement, whereas within the framework of the above-mentioned time specification, it must be made possible for the Client to familiarise himself/herself comprehensively with the content of such change to the BTC or by publishing the information on change of the BTC at the Provider’s webpage xxx.xxxxxxxx.xx. Such effectiveness of change to the BTC may occur at the earliest after expiry of the period which is mentioned in the previous sentence. The Client is entitled to reject any change of BTC in writing. If the Client rejects the proposed change to the Business Terms and Conditions (BTC) in writing, the Client and the Provider shall be entitled to give written notice of termination of the Contract, no later than the date on which the new BTC (or altered BTC) come into effect. 10.3. Appendix No. 1 constitutes an integral part of these BTC. 10.4. These BTC become effective as of 1.5.2024 1.10.2024 and replace BTC_IND_NPP_240301BTC_IND_NPP_231001. PILLARS CONTENTS PREMIUM GOLD PLATINUM Disclaimers AVAILABILITY Prague 1, Palác YMCA, Na Poříčí 1041/12 X X X Prague 4, Pankrác House, Lomnického 1705/5 X X X Prague 8, Apeiron, Sokolovská 192/79 X X X Brno, Dům u Červeného raka, Jánská 2 X X X Prague 6, AFI Veleslavín, Evropská 859/115a X X X Prague 5, Waltrovka, Walterovo náměstí 329/2 X X X Prague 4, Park, V Parku 2308/8 X X X Prague 5, Homolka Premium Care, Roentgenova 37/2 X Specializations available in the program Number of medical specialisations 40+ 40+ 40+ The available medical specializations specialisations are listed on specified at the website xxx.xxxxxxxx.xx website. The Healthcare Service Provider is entitled, in accordance with its needs, to unilaterally update this online list in accordance with the current availability of such specialisations for which it or its contractual partners (i.e. healthcare service providers) have public authorisation granted by a public authority in accordance with Act No. 372/2011 Coll., on healthcare services and the conditions of their provision, as amended. Guarantee of date for acute examinations within 24 hours within 24 hours within 24 hours The date of the examination always depends on assessment of the medical risk of the patient’s individual case, the current objective capacity of the relevant outpatient surgeries with regard to the burden on doctors and non‐medic non-medical healthcare staff, sufficient capacity, absence of specialisations or technology or equipment in the surgery. The facts mentioned in the previous paragraph may always be unilaterally assessed by the Healthcare Service Provider and such a Provider is also obliged to justify in writing to the Client refusal to provide a service to a Service Recipient if so requested. Virtual clinic 24/7 X X X Available to clients over 18 years of age. Telephone consultation with a doctor during business hours X X X