Examples of Automated Call Distribution System in a sentence
ABBREVIATIONS AAP American Academy of Pediatrics AAPC American Academy of Professional Coders ACA Patient Protection and Affordable Care Act ACD Automated Call Distribution System ACIP Advisory Committee on Immunization Practices ACR Average Commercial Rate ADA Americans with Disabilities Act ADL Activities of Daily Living AHIMA American Health Information Management Association AHRQ Agency for Healthcare Research and Quality Xxx.
The customer dials the call-center number and is greeted with a number of options that include the following:• a recorded message followed by the placement in a telephone queue managed by an Automated Call Distribution System (ACD);• an Integrated Voice Response (IVR) that offers the caller different options where caller interacts with the IVR using a touch- tone telephone or voice control;• the call is immediately directed by an ACD to an agent who manages the query.
Hardware and Software Upgrade to the Aspect 200R Automated Call Distribution System for the Information Technology Department.
All AVAYA systems, applications and equipment used at PGW are End of Life (EOL) and must be replaced including; • Two (2) Definity G3Rv11 PBXs • Automated Call Distribution System (“ACD”), Expert Agent Selection (“EAS”), and Service Observing.
Based on feedback from trade allies, this type of incentive is necessary for HVAC contractors to provide multiple price quotes, to explain the benefits of higher efficiency products to customers, and to increase the adoption rate for high-efficiency HVAC measures.
Effective January 1, 2002, the State agrees to pay one hundred dollar ($100) per month pay differential to employees of the California State Lottery who perform full time as Call Center 800 Operators (Lottery Customer Service Division) in recognition of the increased complexities and level of skills and knowledge required due to the implementation of the Automated Call Distribution System.
Section 3.2.3 Automated Call Distribution System, paragraph F States “Recording of all calls by CSRs and providing audio recordings of individual/Customer calls for review by the State Project Manager no later than one (1) Business Day of the request”.
In response, DCSE developed the Automated Call Distribution System and the Automated Assistance Line.
Corporate Communications staff will assist in supporting phone system changes as needed, such as re-routing Automated Call Distribution System, reprogramming recorded messages, forwarding lines to other locations, or setting up phone banks if necessary.
The telephone reservations capability shall involve, at a minimum, an Automated Call Distribution System (ACD) at the office.