Customer Service Representatives a. The principle functions of the Customer Service Representatives will be to provide intake processing of customer comments, commendations and complaints pursuant to administrative processes described in the District’s Customer Service Policy.
b. Employees called and reporting for special work and who work less than two
Customer Service Representatives. Part Time
Customer Service Representatives.
a. The principle functions of the Customer Service Representatives will be to provide intake processing of customer comments, commendations and complaints pursuant to administrative processes described in the District’s Customer Service Policy.
b. Employees called and reporting for special work and who work less than two (2) hours shall nevertheless receive two (2) hours pay.
c. All Customer Service Representatives shall receive a thirty-minute paid lunch period within their shift.
d. Customer Service Representatives will be filled by appointment, not by seniority bid.
Customer Service Representatives. Company shall provide customer service representatives at the terminal to provide assistance to passengers of the terminal. Licensee carriers will not be permitted to have customer service representatives at the terminal.
Customer Service Representatives. 14.6.1. The classification of Customer Service Representative I, II, and III, hereinafter referred to as CSR I, II, and III, shall be incorporated into the "flexible" staffing pattern. Employee(s) in either the CSR I or CSR II classifications shall be promoted to CSR II or CSR III classification, respectively, (under probationary status) when the employee(s) has completed the fifth (5th) step and in the opinion of management, has obtained the practical knowledge of performing all facets and duties of CSR II or CSR III, respectively.
14.6.2. In the event that the CSR I or CSR II, is not promoted within one (1) year after attaining the fifth (5th) step, he/she will be presented, in writing, the reason(s) for the denial of the promotion, and a list of the area(s) and duties of which the candidate has insufficient knowledge and/or experience to achieve the promotion.
Customer Service Representatives. CMS will equip 0-000-XXXXXXXX call center representatives with information on the Demonstration. The State will also train its Customer Contact Center employees and HealthColorado staff with information on this Demonstration so that they can assist beneficiaries who call with questions about their enrollment choices and Demonstration services, facilitate enrollment and disenrollment from the Demonstration (see Section III.B.2 for additional information), and provide information about the Demonstration. The Customer Contact Center operates Monday through Friday from 7:30 a.m. to 5:15 p.m. Mountain Time. HealthColorado operates Monday through Friday from 8:00 a.m. to 5:00 p.m. Mountain Time. They are responsible for activities including beneficiary assistance, education and information, access to necessary services, enrollment, and disenrollment. The State ensures access to interpreter services for beneficiaries who call the Customer Contact Center and HealthColorado. Materials in alternative formats can also be requested. CMS and the State shall work to assure the language and cultural competency of customer service representatives to adequately meet the needs of the beneficiary population.
Customer Service Representatives. Contractor shall provide each Ordering Entity utilizing the Addendum with contact information for customer service representatives assigned to handle questions and resolve all problems that arise with any Orders. Service representatives shall be available, at a minimum, from 8:00 a.m. to 5:00 p.m., Mountain Time, Monday through Friday (State holidays excepted). Contractor shall also provide a list of customer service contacts to the State’s principal representative identified in §8 of the Addendum or successor, and shall provide notice when any updates are made to this list. Customer service representatives shall be available by phone (via local or toll free number), fax, or email during the required times. Contractor shall also provide an emergency number and contact for after hours use. All customer service representatives shall have online access to account information and be able to provide a timely response to inquiries concerning the status of Orders (shipped or pending), delivery, back-orders, Addendum pricing, category discounts, product availability, product information, account and billing questions, and Addendum compliance requirements.
Customer Service Representatives. PlanConnect will provide customer representatives to the Employer and Participants during the normal business hours to answer questions and assist in certain transactions. PlanConnect will provide Participants with PlanConnect’s Telephone Inquiry System, which provides information, via either a voice response system (“VRS”) or a customer service representative. Subject to compliance with applicable laws, all telephone calls will be recorded. PlanConnect will operate its VRS in accordance with reasonable provisions to ensure the security of such services. The VRS may occasionally be unavailable to accommodate system maintenance.
Customer Service Representatives a. NEODATA shall retain, train, compensate and supervise a sufficient number of CSRs and lead operators to collect and provide information to Callers. In the event that Philxx Xxxrxx xx dissatisfied with the performance of a CSR, Philxx Xxxrxx xxxl inform NEODATA of the reasons for Philxx Xxxrxx' xxssatisfaction and, unless otherwise agreed, NEODATA will terminate immediately such CSR's services in connection with the Programs. The CSR selection process is subject to the advance approval of Philxx Xxxrxx xxx scripts to be utilized by the CSRs must be provided or approved in advance by Philxx Xxxrxx. Xhe recruiting and selection process of CSRs rendering services to Philxx Xxxrxx xxxl include assurance that CSRs possess positive customer service oriented experience and a clear speaking voice.
b. As needed, Philxx Xxxrxx xxxl use its best efforts to provide NEODATA with a call announcement script (*).
c. Subject to the approval of Philxx Xxxrxx, XXODATA shall maintain a high-quality monitoring system for CSRs and train monitoring personnel.
d. NEODATA shall granx Xxxxxx Xxxxxx xxxestricted access through the use of direct remote monitoring units to permit Philxx Xxxrxx xxx third parties identified by Philxx Xxxrxx xx monitor the performance of the CSRs at all times when the CSRs are performing telemarketing services in connection with the Programs. *Filed under an application for confidential treatment
Customer Service Representatives. 7.2.1 The duties of Customer Service Representatives classified at this level (Grade 6) in addition to those at Grade 4 will include:
