Automatic Call Distributor definition

Automatic Call Distributor or “ACD” means a module that uses skills-based routing to route incoming calls, emails, chats, and other interactions to the best available agent.
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Automatic Call Distributor or “ACD” means a device to be used in the Contact Centre, which automatically distributes incoming telephone calls based on the number dialled and a set of configurable rules;
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Automatic Call Distributor or “ACD” means a module that uses skills- based routing to route incoming calls, emails, chats, and other interactions to the best available agent.
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Examples of Automatic Call Distributor in a sentence

  • Automatic Call Distributor - A service that provides status monitoring of agents in a call center and routes high volume incoming telephone calls to available agents while collecting management information on both callers and attendants.

  • Decentralized stablecoins such as UST(Terra) would be even better.

  • The CCC at Jaipur has all the major hardware fitted and configured to operate the call centre which includes IP PBX, Automatic Call Distributor, IVRS, Voice Logger, IP telephones, agents PC, internal LAN of agents PC.

  • In a call centre it is very often the case that an Automatic Call Distributor (ACD) initiates calls and whenever a recipient picks up the phone the call is forwarded to an agent.

  • In this case, the structure should be tailored to minimise income tax on an ongoing basis and to minimise the tax on distributions to you.

  • In other time words, it is the waiting time in Automatic Call Distributor (ACD) queue experienced by a caller to talk to the agent before phone isanswered by the agent.

  • Related Instruction, shall be organized and planned around the activities associated with the student’s individual job and career objectives in a pathway; and shall be taught during the same se-mester the student is participating in the work-based experience.

  • A circuit connecting PBX and/or Automatic Call Distributor Systems.

  • Automatic Call Distributor (ACD)‌The Contractor shall provide a network call queue (a single queue or multiple queues according to Customer needs) to manage the intelligent routing and distribution of contacts from all of the Contractor's offered multimedia channels such as voice, email, and a Customer website.The intelligent routing and distribution of contacts shall be determined according to the real time operating status of the Customer’s contact center and their specified business rules.

  • We will seek that the number of foreign students studying in Lithuania grows.

Related to Automatic Call Distributor

  • Applicable Par Call Date means with respect to the 2024 Notes, March 2, 2024, and with respect to the 2029 Notes, July 1, 2029.

  • Notice-triggering PI means the PI identified in CCC § 1798.29(e) whose 25 unauthorized access may trigger notification requirements under CCC § 1709.29. For purposes of this 26 provision, identity shall include, but not be limited to, name, identifying number, symbol, or other 27 identifying particular assigned to the individual, such as a finger or voice print, a photograph or a 28 biometric identifier. Notice-triggering PI includes PI in electronic, paper or any other medium.