Automatic Call Distributor definition

Automatic Call Distributor or “ACD” means a module that uses skills-based routing to route incoming calls, emails, chats, and other interactions to the best available agent.
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Automatic Call Distributor or “ACD” means a device to be used in the Contact Centre, which automatically distributes incoming telephone calls based on the number dialled and a set of configurable rules;
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Automatic Call Distributor or “ACD” means a module that uses skills- based routing to route incoming calls, emails, chats, and other interactions to the best available agent.
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Examples of Automatic Call Distributor in a sentence

  • Automatic Call Distributor - A service that provides status monitoring of agents in a call center and routes high volume incoming telephone calls to available agents while collecting management information on both callers and attendants.

  • In a call centre it is very often the case that an Automatic Call Distributor (ACD) initiates calls and whenever a recipient picks up the phone the call is forwarded to an agent.

  • It provides a strong digital connection between Contractor’s ISDN switch and an ISDN compatible Private Branch eXchange (PBX) or Automatic Call Distributor (ACD).

  • The CCC at Jaipur has all the major hardware fitted and configured to operate the call centre which includes IP PBX, Automatic Call Distributor, IVRS, Voice Logger, IP telephones, agents PC, internal LAN of agents PC.

  • A circuit connecting PBX and/or Automatic Call Distributor Systems.

  • In other time words, it is the waiting time in Automatic Call Distributor (ACD) queue experienced by a caller to talk to the agent before phone isanswered by the agent.

  • The ACD (Automatic Call Distributor) will receive all incoming calls.

  • Objective DefinitionTo ensure that more than 90% of calls requesting to speak with an agent are attended to within 30 secondsThis is measured as the waiting time in Automatic Call Distributor (ACD) queue after pressing prescribed digit to talk to the agent but before being answered by the agent.Data CaptureThis will be captured from the time the customer has keyed the relevant number in the IVR option menu, for speaking to an agent.

  • The purchase and installation arrangements and cost for separate telephone systems (key, hybrid, PBX) or Automatic Call Distributor (ACD) phone systems for any SSA/OHA hearing office is the responsibility of SSA/OHA.

  • Specifically, HSD staff is currently planning for the implementation of the new design: 1) developing the process mapping and staffing plan for the functionalization modules, 2) modifying the existing UDP database and developing a new database which is connected to the state portal mentioned above, and 3) working with the City’s Department of Information Technology to develop and implement the Nortel Automatic Call Distributor.

Related to Automatic Call Distributor

  • Par Call Date means June 1, 2028 (two months prior to the 2028 Maturity Date) for the 2028 Notes and May 1, 2031 (three months prior to the 2031 Maturity Date) for the 2031 Notes.

  • Applicable Par Call Date means, in the case of the 2028 Notes, the 2028 Notes Par Call Date.

  • Final Distribution Date The Distribution Date on which the final distribution in respect of the Certificates is made pursuant to Section 9.01.

  • Clause C Distribution shall have the meaning specified in Section 14.04(c).

  • First Call Date means the date falling 24 months after the Issue Date or, to the extent such day is not a Business Day, the Business Day following from an application of the Business Day Convention.

  • Automatic Exercise Applicable; and means that for each Expiration Date, a number of Warrants equal to the Daily Number of Warrants for such Expiration Date will be deemed to be automatically exercised at the Expiration Time on such Expiration Date.