Average Call Duration definition

Average Call Duration means the average call duration, as calculated with respect to all Customer’s completed calls in an applicable billing cycle.
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Average Call Duration is defined as the period of time from circuit seizure at the PSAP until the call is terminated. This includes all of time between circuit seizure and circuit release, including but not limited to queue time (if applicable), ring time, hold time (if applicable) and talk time. If the call is answered by an ACD, the ring time shall be defined as the time the ACD makes the call available to be answered by an attendant, and the time the attendant answers the call. The Average Call Duration Report will include all of the duration times named above.‌‌‌ For PSAPs that have ACD queues, the Average Call Duration Report shall show how long a call was in queue before being presented to an attendant. The queue time is defined as the time the call is answered by the ACD queue until the time an ACD makes the call available to be answered by a live attendant.‌
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Average Call Duration or “ACD” means the average call duration, as calculated with respect to all of Customer’s completed calls in an applicable billing cycle. If the Average Call Duration during any applicable billing cycle is less than ninety (90) seconds, SignalWire may charge, and Customer shall pay, an ACD Surcharge equal to (i) (x) the number of minutes Customer would have used if the ACD would have equaled ninety (90) seconds with respect to the number of calls actually completed, minus (y) the number of minutes Customer actually used with respect to the calls actually completed, multiplied by (ii) the ACD Surcharge. For example, if Customer’s ACD during a billing cycle is sixty (60) seconds, Customer completed 1,000,000 calls during the billing cycle and the ACD Surcharge per applicable minute is $0.01, then the aggregate ACD Surcharge would be $5,000.00, calculated as follows: (90 seconds x 1,000,000) – (60 seconds x 1,000,000) = 500,000 minutes x $0.01 per minute.
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Examples of Average Call Duration in a sentence

  • Since busy signals and other rejections by the called number count as callfailures, the ASR value can vary depending on user behavior.ACDThe Average Call Duration (ACD) is calculated by taking the sum of billable seconds (billable) of answered calls and dividing it by the number of these answered calls.

  • Since busy signals and other rejections by the called number count as callfailures, the ASR value can vary depending on user behavior.ACDThe Average Call Duration (ACD) is calculated by taking the sum of billable seconds (billable) of answered calls and dividing it by the number of these answered calls.PDDPost Dial Delay (PDD) is experienced by the originating customer as the time from the sending of the final dialled digit to the point at which they hear ring tone or otherin-band information.

  • If the state’s queue times are very long, or if it provides a similar service through another avenue, its abandoned call rate could be high, thus potentially skewing the state’s Average Call Duration if it includes abandoned calls either in the numerator or denominator, or excludes these calls from the calculation entirely.

  • In call centers, measures such as the Average Call Duration, Percent of Total Calls Handled, and Average Answer Speed help staff to monitor workflow and make adjustments as needed.

  • In Arizona and Georgia, for example, Average Call Duration reflects the amount of time a caseworker spends on the telephone with a person, in Indiana it includes the after-call work time spent by caseworkers, and in Pennsylvania it is a factor of all of the time staff were logged into the system and not on breaks.

  • Offices in Nebraska, Washington, and Wisconsin use Average Call Duration for workload management purposes.

  • For example, South Carolina respondents said they were concerned about the validity of the Average Call Duration because the measure failed to consider the nature of the call, which tends to dictate its length.

  • ACDThe Average Call Duration (ACD) is calculated by taking the sum of billableseconds (billsec) of answered calls and dividing it by the number of these answered calls.PDDPost Dial Delay (PDD) is experienced by the originating customer as the time from the sending of the final dialled digit to the point at which they hear ring tone or other in-band information.

  • Since busy signals and other rejections by the called numbercount as call failures, the ASR value can vary depending on user behaviour.ACDThe Average Call Duration (ACD) is calculated by taking the sum of billable seconds (billsec) of answered calls and dividing it by the number of theseanswered calls.PDDPost Dial Delay (PDD) is experienced by the originating customer as the time from the sending of the final dialled digit to the point at which they hear ring tone or other in-band information.

  • In some cases, this can also be called Average Call Duration (ACD).

Related to Average Call Duration

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  • Average Monthly Limit means the maximum allowable "Average Monthly Concentration" as defined in Section 22a-430-3(a) of the RCSA when expressed as a concentration (e.g. mg/l); otherwise, it means "Average Monthly Discharge Limitation" as defined in Section 22a-430-3(a) of the RCSA.

  • Average Daily Flow means the cumulative total sewage flow to the sewage works during a calendar year divided by the number of days during which sewage was flowing to the sewage works that year;

  • Average value means the value which best represents the amount of the nutrient which a given food contains, and reflects allowances for seasonal variability, patterns of consumption and other factors which may cause the actual value to vary.

  • Average VWAP means the average of the VWAP for each Trading Day in the relevant period.

  • Applicable Measurement Period means the most recently completed four consecutive fiscal quarters of the Issuer immediately preceding the Applicable Calculation Date for which internal financial statements are available.

  • average daily net assets of the Fund shall mean the average of the values placed on the Fund's net assets as of 4:00 p.m. (New York time) on each day on which the net asset value of the Fund is determined consistent with the provisions of Rule 22c-1 under the 1940 Act or, if the Fund lawfully determines the value of its net assets as of some other time on each business day, as of such time. The value of the net assets of the Fund shall always be determined pursuant to the applicable provisions of the Declaration and the Registration Statement. If the determination of net asset value does not take place for any particular day, then for the purposes of this section 6, the value of the net assets of the Fund as last determined shall be deemed to be the value of its net assets as of 4:00 p.m. (New York time), or as of such other time as the value of the net assets of the Fund's portfolio may be lawfully determined on that day. If the Fund determines the value of the net assets of its portfolio more than once on any day, then the last such determination thereof on that day shall be deemed to be the sole determination thereof on that day for the purposes of this section 6. You may waive all or a portion of your fees provided for hereunder and such waiver shall be treated as a reduction in purchase price of your services. You shall be contractually bound hereunder by the terms of any publicly announced waiver of your fee, or any limitation of the Fund's expenses, as if such waiver or limitation were fully set forth herein.

  • Volume Weighted Average Price means, for any security as of any date, the daily dollar volume-weighted average price for such security on the Primary Market as reported by Bloomberg through its “Historical Prices – Px Table with Average Daily Volume” functions, or, if no dollar volume-weighted average price is reported for such security by Bloomberg, the average of the highest closing bid price and the lowest closing ask price of any of the market makers for such security as reported in the "pink sheets" by Pink Sheets LLC.

  • Average weekly discharge limitation means the highest allowable average of "daily discharges'' over a calendar week, calculated as the sum of all "daily discharges'' measured during a calendar week divided by the number of "daily discharges'' measured during that week. Each of the following 7-day periods is defined as a calendar week: Week 1 is Days 1 - 7 of the month; Week 2 is Days 8 - 14; Week 3 is Days 15 - 21; and Week 4 is Days 22 - 28. If the "daily discharge" on days 29, 30 or 31 exceeds the "average weekly" discharge limitation, Ohio EPA may elect to evaluate the last 7 days of the month as Week 4 instead of Days 22 - 28. Compliance with fecal coliform bacteria or E coli bacteria limitations shall be determined using the geometric mean.

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  • Weighted Average Coupon means, with respect to Fixed Rate Obligations (excluding Defaulted Loans), as of any date, the number obtained by:

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  • Weighted Average Life Test means, as of any date of determination, that the Weighted Average Life of all Eligible Loan Assets is equal to or less than 6.0 years.

  • Average Contract Value means the higher of (inclusive of carbon tax but exclusive of goods and services tax) the (i) average of the total amount payable by the Consumer to the Retailer based on the average electricity consumption of three (3) months (before the date of termination) or (ii) the total amount payable by the Consumer to the Retailer based on the Declared Monthly Consumption.

  • Fully Diluted Weighted Average Basis means, when calculating the number of Outstanding Units for any period, a basis that includes (a) the weighted average number of Outstanding Units during such period plus (b) all Partnership Interests and Derivative Partnership Interests (i) that are convertible into or exercisable or exchangeable for Units or for which Units are issuable, in each case that are senior to or pari passu with the Subordinated Units, (ii) whose conversion, exercise or exchange price, if any, is less than the Current Market Price on the date of such calculation, (iii) that may be converted into or exercised or exchanged for such Units prior to or during the Quarter immediately following the end of the period for which the calculation is being made without the satisfaction of any contingency beyond the control of the holder other than the payment of consideration and the compliance with administrative mechanics applicable to such conversion, exercise or exchange and (iv) that were not converted into or exercised or exchanged for such Units during the period for which the calculation is being made; provided, however, that for purposes of determining the number of Outstanding Units on a Fully Diluted Weighted Average Basis when calculating whether the Subordination Period has ended or Subordinated Units are entitled to convert into Common Units pursuant to Section 5.7, such Partnership Interests and Derivative Partnership Interests shall be deemed to have been Outstanding Units only for the four Quarters that comprise the last four Quarters of the measurement period; provided, further, that if consideration will be paid to any Group Member in connection with such conversion, exercise or exchange, the number of Units to be included in such calculation shall be that number equal to the difference between (x) the number of Units issuable upon such conversion, exercise or exchange and (y) the number of Units that such consideration would purchase at the Current Market Price.

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  • Average monthly discharge limitation means the highest allowable average of “daily discharges” over a calendar month, calculated as the sum of all “daily discharges” measured during a calendar month divided by the number of “daily discharges” measured during that month.