Examples of Business Hour in a sentence
N/A 1 Business Hour 1 hour 1 hour Severity 2 (High): A problem where the Software is functioning but your use in a production environment is severely reduced.
All Service Requests (other than in relation to faults) entered into OSS/BSS by Service Providers outside of Business Hours on any Business Day will be deemed to have been received in the first Business Hour on the next Business Day and Service Levels will be calculated accordingly.
N/A 1 Business Hour 1 hour 1 hour Severity 2 (High): A problem where the Software is functioning but your use for Production Purposes is severely reduced.
All Service Requests (other than in relation to faults) lodged outside of Business Hours on any Business Day will be deemed to have been received in the first Business Hour on the next Business Day and Service Levels will be calculated accordingly.
Respond to issue within one (1) Regular Business Hour of a reported problem.