Examples of Check Point in a sentence
Check Point shall provide a 30-day cure period prior to termination.
Customer understands that if access is not provided as requested by Check Point, problem determination will be slower or impaired.
After TAC determines that the Hardware issue is related to a malfunction of one of the Appliance components, and after a repair action plan has been defined, Check Point will provide Onsite Hardware Replacement within four (4) hours (4Hr), which includes delivery of replacement hardware to the Site and basic installation by a Check Point Certified Onsite Technician or ACE Partner.
Where applicable, Customer agrees to provide Check Point or its authorized partner with sufficient and safe access to Customer’s facilities in order to permit Check Point to fulfill its obligations.
Check Point may terminate this Agreement in the event Customer has not made the applicable payments to the reseller for the designated Support Plan.
Severity 2 4 Hours 2 Hours 30 Minutes Check Point and Customer will commit full-time resources during normal business hours for Problem Resolution to obtain workaround or reduce the severity of the Error and alternative resources during non-Standard Business Hours.
Check Point agrees to use commercially reasonable efforts to respond to Customer requests based on the Severity of the issue as follows: Severity Level Response Time (in accordance with Support Plan) Commitment Standard Premium Elite Severity 1 30 Minutes 30 Minutes 30 Minutes Check Point and Customer will commit the necessary resources around the clock for Problem Resolution to obtain workaround or reduce the severity of the Error.
To the extent possible, and as requested by Check Point, Customer understands that it may be necessary to provide Check Point or its authorized Technical Representative access to the affected network environment for any Severity 1 issue, or when Check Point determines that its Technical Representative needs to access Customer’s network in order to remotely diagnose an issue.
Software Subscription guarantees that Check Point solutions are kept as current as possible through the latest product enhancements and capabilities.
For Major Product releases, Customer may request Check Point to ship a Media Kit that includes Software upgrade package.