Offered Calls definition

Offered Calls means all the attempts callers make to reach the call center.
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Offered Calls means the total of number of calls received between 09:00 and 17:30 Monday to Friday and 09:00 and 13:00 on Saturday during the week prior to each relevant reporting deadline specified in this Provisional Order.
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Offered Calls means total Calls presented to the ACD and does not include Calls that terminate prior to reaching the ACD. This is also the sum of total Handled Calls and Abandoned Calls.
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Examples of Offered Calls in a sentence

  • Graphic Display of CAW Calls Offered, Calls Handled and Abandon Rate33.

  • Acknowledged and Agreed to on the following date: __ ____ __, 20 , by: Total Date Calls Offered Calls Handled Calls Abandoned Service Level Avg.

  • Acknowledged and Agreed to on the following date: , 20 , by: Xxxx Xxxxxx Total Date Calls Offered Calls Handled Calls Abandoned Service Level Avg.

  • Graphic Display of Calls Offered, Calls Handled and Abandon Rate by Queue32.

  • Acknowledged and Agreed to on the following date: , 20 , by: Total Date Calls Offered Calls Handled Calls Abandoned Service Level Avg.

  • Graphic Display of CAW Calls Offered, Calls Handled and Abandon Rate35.


More Definitions of Offered Calls

Offered Calls means the total number of Calls presented to the ACD system. It does not include Calls that are terminated before they reach the ACD.
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Related to Offered Calls

  • Offered Amount has the meaning set forth in Section 2.05(a)(v)(D)(1).

  • Offered Shares has the meaning set forth in Section 3.02(a).

  • Publicly Offered Certificates [______________], Mortgage Pass-Through Certificates, Series [_______], Class [__], Class [__], Class [__], Class [__], Class [__], Class [__] and Class [__] issued pursuant to the Pooling and Servicing Agreement.

  • Offered Units shall have the meaning set forth in Section 11.1 hereof.

  • Offered Certificates As specified in the Preliminary Statement.

  • Privately Offered Certificates [______________], Mortgage Pass-Through Certificates, Series [_______], Class [__] issued pursuant to the Pooling and Servicing Agreement.

  • Offered Loans has the meaning specified in Section 2.05(d)(iii).

  • Offered Notes The Class A-1 Notes, the Class A-2 Notes, the Class A-3 Notes, the Class A-4 Notes, the Class B Notes, the Class C Notes and the Class D Notes.

  • Offered Certificate Any one of the Class A Certificates and the Mezzanine Certificates, issued under this Agreement.

  • Proposed Transfer Notice means written notice from a Key Holder setting forth the terms and conditions of a Proposed Key Holder Transfer.

  • Offeror means a Person who has announced a current intention to make or is making a Take-over Bid.

  • Offered Interests has the meaning set forth in Section 8.5(a).

  • Offered Discount has the meaning set forth in Section 2.05(a)(v)(D)(1).

  • Firm Shares has the meaning given to it in the first paragraph of this Agreement;

  • Quotes Flow means the stream of Quotes in the Platform for each CFD.

  • Offer Shares means the Hong Kong Offer Shares and the International Offer Shares being offered at the Offer Price under the Global Offering together with any additional Shares to be issued pursuant to the exercise of the Over-Allotment Option;

  • Third Party Offer has the meaning set forth in Section 3.2.2(a).

  • Capacity Market Seller means a Member that owns, or has the contractual authority to control the output or load reduction capability of, a Capacity Resource, that has not transferred such authority to another entity, and that offers such resource in the Base Residual Auction or an Incremental Auction.

  • Qualified Bidder(s means a Bidder who fulfills the eligibility criteria listed out in the E-Auction Process Information Document.

  • Offered Price has the meaning set forth in Section 4.5.

  • Capacity Market Buyer means a Member that submits bids to buy Capacity Resources in any Incremental Auction.

  • Offer Notice shall have the meaning set forth in Section 4.1.

  • pre-emptive offer means an offer of equity securities open for acceptance for a period fixed by the Directors to holders (other than the Company) on the register on a record date fixed by the Directors of ordinary shares in proportion to their respective holdings but subject to such exclusions or other arrangements as the Directors may deem necessary or expedient in relation to treasury shares, fractional entitlements, record dates or legal, regulatory or practical problems in, or under the laws of, any territory;

  • Sale Shares means [Insert total number of shares of the Company] Shares, representing 100 percent of the total issued, subscribed and fully paid-up equity share capital of the Company held by the Shares Seller and Nominees as more particularly described in Annexure A attached hereto;

  • Minimum Offering Notice means a written notification, signed by Broker, pursuant to which the Broker shall represent (1) that subscriptions for the Minimum Offering have been received, (2) that, to the best of Broker’s knowledge after due inquiry and review of its records, Cash Investment Instruments in full payment for that number of Shares equal to or greater than the Minimum Offering have been received, deposited with and collected by NCPS, (3) and that such subscriptions have not been withdrawn, rejected or otherwise terminated, and (4) that the Subscribers have no statutory or regulatory rights of rescission without cause or all such rights have expired.

  • Firm Offer means an offer which, when made, was capable of becoming legally binding upon acceptance.