Offered Calls definition

Offered Calls means the total of number of calls received between 09:00 and 17:30 Monday to Friday and 09:00 and 13:00 on Saturday during the week prior to each relevant reporting deadline specified in this Provisional Order.
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Offered Calls means all the attempts callers make to reach the call center.
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Offered Calls means total Calls presented to the ACD and does not include Calls that terminate prior to reaching the ACD. This is also the sum of total Handled Calls and Abandoned Calls.
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Examples of Offered Calls in a sentence

  • Acknowledged and Agreed to on the following date: __ ____ __, 20 , by: Total Date Calls Offered Calls Handled Calls Abandoned Service Level Avg.

  • Acknowledged and Agreed to on the following date: , 20 , by: ▇▇▇▇ ▇▇▇▇▇▇ Total Date Calls Offered Calls Handled Calls Abandoned Service Level Avg.

  • Acknowledged and Agreed to on the following date: , 20 , by: Total Date Calls Offered Calls Handled Calls Abandoned Service Level Avg.


More Definitions of Offered Calls

Offered Calls means the total number of Calls presented to the ACD system. It does not include Calls that are terminated before they reach the ACD.
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Related to Offered Calls

  • Offered Amount has the meaning set forth in Section 2.05(a)(v)(D)(1).

  • Offered Shares has the meaning set forth in Section 3.02(a).

  • Publicly Offered Certificates [______________], Mortgage Pass-Through Certificates, Series [_______], Class [__], Class [__], Class [__], Class [__], Class [__], Class [__] and Class [__] issued pursuant to the Pooling and Servicing Agreement.

  • Offered Units shall have the meaning set forth in Section 11.1 hereof.

  • Offered Certificates As specified in the Preliminary Statement.