Offered Calls definition

Offered Calls means the total of number of calls received between 09:00 and 17:30 Monday to Friday and 09:00 and 13:00 on Saturday during the week prior to each relevant reporting deadline specified in this Provisional Order.
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Offered Calls means all the attempts callers make to reach the call center.
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Offered Calls means the total number of Calls presented to the ACD system. It does not include Calls that are terminated before they reach the ACD.
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Examples of Offered Calls in a sentence

  • Graphic Display of CAW Calls Offered, Calls Handled and Abandon Rate33.

  • Acknowledged and Agreed to on the following date: __ ____ __, 20 , by: Total Date Calls Offered Calls Handled Calls Abandoned Service Level Avg.

  • Acknowledged and Agreed to on the following date: , 20 , by: Xxxx Xxxxxx Total Date Calls Offered Calls Handled Calls Abandoned Service Level Avg.

  • Graphic Display of Calls Offered, Calls Handled and Abandon Rate by Queue32.

  • Acknowledged and Agreed to on the following date: , 20 , by: Total Date Calls Offered Calls Handled Calls Abandoned Service Level Avg.

  • Graphic Display of CAW Calls Offered, Calls Handled and Abandon Rate35.


More Definitions of Offered Calls

Offered Calls means total Calls presented to the ACD and does not include Calls that terminate prior to reaching the ACD. This is also the sum of total Handled Calls and Abandoned Calls.
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Related to Offered Calls

  • Offered Shares has the meaning set forth in Section 3.02(a).

  • Offeror means a Person who has announced a current intention to make or is making a Take-over Bid.

  • Offered Interests has the meaning set forth in Section 8.5(a).

  • Qualified Bidder(s means a Bidder who fulfills the eligibility criteria listed out in the E-Auction Process Information Document.