Examples of Office of the Arbiter in a sentence
If you are not satisfied with how the Card Issuer has dealt with your complaint, you may raise it with the Office of the Arbiter for Financial Services, First Floor, St Calcedonius Square, Floriana FRN1530, Malta or phone +356 21249245 (see website financialarbiter.org.mt).
Instead of going to the SKGZ, you can file your complaint also to the arbiter for financial services in Malta (Office of the Arbiter for Financial Services, 1st Floor, St Calcedonius Square, Floriana FRN 1530, Malta, telephone +356 8007 2366 or +356 21 249 245 or complaint.info@financialarbiter.org.mt).
You will have to pay EUR 25.00 at the time of making your complaint to the Arbiter to use this service.About the Office of the Arbiter for Financial ServicesThe Office of the Arbiter for Financial Services considers that a “complaint” refers to a statement of dissatisfaction addressed to an insurance undertaking by a person relating to the insurance contract or the service he/she has been provided with.
In the event that the Account Holder is dissatisfied with the outcome of the Bank’s investigations, he may direct his complaint in writing to the Office of the Arbiter for Financial Services, 1st Floor St Calcedonius Square, Floriana FRN 1530, Malta.
You may contact: Office of the Arbiter for Financial ServicesFirst FloorSt Calcedonius Square Floriana FRN1530 MaltaTelephone: 8007 2366 or 21249245E-mail: complaint.info@financialarbiter.org.mt Website: www.financialarbiter.org.mt The Office of the Arbiter will expect that you have a final reply to your complaint from us before approaching them.
The Licence Holder is also required to inform eligible complainants in writing that they may refer their complaint to the Office of the Arbiter for Financial Services as established by the Arbiter for Financial Services Act, if they are not satisfied with the manner in which it has been handled by the Licence Holder.
The Office of the Arbiter for Financial Services is an independent body.
Instead of going to the SKGZ, you can also submit your complaint to the arbitrator for financial services in Malta (Office of the Arbiter for Financial Services, 1st Floor, St Calcedonius Square, Floriana FRN 1530, Malta, telephone +356 8007 2366 or+356 21 249 245 or complaint.info@financialarbiter.org.mt).
The terms “person” does not specify that this is limited to individuals and therefore any policyholder, insured person, beneficiary and injured third party (irrespective of the country of residence or where the risk in situated) is eligible to make a complaint.For more information on the Office of the Arbiter for Financial Services and its complaints process, please visit www.financialarbiter.org.mt.
SweepBank shall assist the Office of the Arbiter to cooperate effectively with other relevant authorities for the resolution of cross-border disputes concerning the rights and obligations arising under the EU Directive 2015/2366.