General Assistance means a service in which the End User dialing - 0 asks the OS operator for assistance. The operator will respond in accordance with OS methods and practices that are in effect at the time the End User makes an OS call where available and technically feasible.
technical assistance means any technical support related to repairs, development, manufacture, assembly, testing, maintenance, or any other technical service, and may take forms such as instruction, advice, training, transmission of working knowledge or skills or consulting services, including verbal forms of assistance;
Expert advice or assistance means advice or assistance derived from scientific, technical, or other specialized knowledge.
Network Code means the network code prepared by National Grid pursuant to its gas transporters licence, as such code may be amended from time to time in accordance with the terms thereof and which incorporates the Uniform Network Code;
Directory assistance means an ancillary service of providing: