Examples of Service Level Default in a sentence
Supplier shall promptly investigate the causes of the Service Level Default.
In order to receive a Service Level Credit, Customer must provide written notice to Entrust no later than thirty (30) days following the end of the subscription period, if Customer believes there has been a Service Level Default.
Upon receipt of such notice, Entrust will verify the accuracy of details provided by Customer against its service logs to determine, acting reasonably, whether a Service Level Default has or has not occurred, and will provide details relating to the cause of the Service Level Default to Customer within thirty (30) days from the date of notification.
Customer will be entitled to receive the Service Level Credit for a confirmed Service Level Default.