Service Level Credit definition

Service Level Credit is defined in Section 8.

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Service Level Credit has the meaning given in Section 5.3.3 below.

Service Level Credit has the meaning provided in Section 4.3(b) of this Schedule B.

Examples of Service Level Credit in a sentence

• Customer is not entitled to any Service Level Credit if Customer (a) has not paid all undisputed Fees due, (b) is in breach of this Agreement, or (c) has failed to provide Element Critical appropriate access to enable Element Critical to provide Services.

• For the purpose of calculating whether a Service Level Credit may be due, and the duration of an Event, Element Critical will calculate time periods beginning from the earlier of (a) Element Critical’s actual awareness of the event; or (b) the point where Element Critical should reasonably have been aware of the event until the point where Element Critical has resolved the Event.

• If Customer does not notify Element Critical within the required time period, Customer forfeits any right to claim that a Service Level Credit is due.

• To receive a Service Level Credit, Customer must issue a written request no later than ten (10) days after the Service Level Credit has accrued.

• No Service Level Credit will apply if Customer is not current in its undisputed payment obligations under the Agreement.

More Definitions of Service Level Credit

Service Level Credit. The credit or price reduction that USAC is entitled to receive or apply against the Fees as a result of a failure to meet or exceed an applicable SLA.

Service Level Credit means the financial amount that the Cloud Provider will credit to the Cloud Customer’s account if the Cloud Provider fails to meet an Agreed Service Level for a service;

Service Level Credit means a credit calculated as described in section 5 below which Customer may apply to the invoice issued to Customer by SAP for the HEC Service in the month subsequent to the date that the Service Level Credit is issued.

Service Level Credit shall have the meaning set forth in Attachment A (Definitions) of Exhibit B (Service Level Agreement).

Service Level Credit means an amount equal to five percent (5%) of the Monthly Fee for the calendar month in which a Service Level Default occurs, where “Monthly Fee” means the subscription fees paid to Entrust for the Services divided by the number of months in the applicable subscription term. The total aggregate amount of the Service Level Credit to be issued by Entrust to Customer for all Service Level Defaults that occur in a single calendar month will be capped at five percent (5%) of the Monthly Fee for such calendar month. Service Level Credits can only be applied against the renewal subscription fees due to Entrust for the Services and any unused Service Level Credits are forfeited upon termination or non-renewal of the Plan. For clarity, Entrust is not required to issue refunds or make payments against such Service Level Credits under any circumstances, including upon termination of this Plan. The Service Level Credit is Customer’s sole and exclusive remedy for any Service Level Default.

Service Level Credit means a credit applied to the customer’s invoice in the invoice period following successful confirmation by ▇▇▇▇▇▇ of affected SaaS Service metrics.

Service Level Credit has the meaning specified in Section 1.4(a) of the Agreement.