Examples of Service Representative in a sentence
A Customer shall be able to talk directly with a live Customer Service representative when calling the Contractor’s Customer Service phone number during Office Hours after an automated phone answering system guides Customers through available self-service options.
The Contractor shall provide the City with internal Customer Service representative training and support information specific to the City to allow the City to review and check information provided to Customer Service representatives and, in turn, provided to Customers.
If the self-service options do not resolve or address a Customer’s issue, the Customer will be transferred to a live Customer Service representative no later than two (2) minutes from the time the Customer is placed in queue to speak with a Customer Service representative.
All incoming phone calls shall be answered promptly and courteously, with an average speed of answer of less than two (2) minutes, measured from the time the customer is placed in queue to speak with a Customer Service representative by the automated phone answering system.