Service Restoration Time definition

Service Restoration Time means time taken to restore the service from the time the fault is reported by the customer to the time of restoration.
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Service Restoration Time means the elapsed time between the time Customer contacts Seller through the Seller's Call Receipt function and the time the system is returned to operational service.
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Service Restoration Time means the time it takes an Licensee to restore the service after a failure
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Examples of Service Restoration Time in a sentence

  • The Service provides the Customer with different Service Levels (SL) in terms of Service Restoration Time and Change Implementation Time.The SLs are applicable on the Service described in this document as far as the Proximus activities are concerned.

  • Belgian holidays Service Restoration Time The time between the creation and the resolution of an Incident on the Service, within the agreed Servicing Window and minus all time as a result of an event where the stop clock principle is applicable.

  • Mon-Fri 8:00-18:00 n.a. Service Restoration Time The time between the creation and the resolution of an Incident on the Service, within the agreed Servicing Window and minus all time as a result of an event where the stop clock principle is applicable.

  • As an option, a SL in terms of Service Restoration Time - is applicable but only for P1 Incidents.

  • Activation Time, Service De-activation Time, Service Restoration Time, Customer satisfaction etc.

  • Service Restoration Time means the period of time between service difficulties in Vendor’s Network being reported to the Operation Center/Help Desk by telephone, email or Web portal by a HFHM focal point and, if Operation Center/Help Desk determines the service difficulties are a Fault and the restoration of the service by vendor.

  • NoneRemote Diagnostics For Invoice Insights Service Platform2hP2 Incidents Service Restoration Time The Service restoration time is defined as the time between the creation and the resolution of an Incident on the Solution element, within the agreed Support Service Window and minus all time as a result of an event for which the stop clock principle is applicable.

  • These Service Levels are applicable once the implementation phase has been accepted by the Customer in compliancy with the General Terms and Conditions for Professional Customers.The Service Levels only apply to the Service described in this document and to Incidents for which Proximus is responsible.The Service provides the Customer with different Service Levels in terms of Incident Handling Window, Service Restoration Time and Service Availability.

  • The parameters of Service Levels in terms of Service Windows, Service Restoration Time, Service Availability and Service Credits applicable to the Service are the ones defined in the Customer contract of the Proximus data connectivity underlying the Service for the Site where the said Customer IP PBX is installed.

  • If for any Qualifying Incident, the Service Downtime exceeds the Service Restoration Time service level target as defined in paragraph 19.2 above, the Customer may claim per started hour above the Service Restoration Time a service level target of 4% of the monthly Charges for any Service Elements affected by the Service Downtime.

Related to Service Restoration Time

  • Service Date or "SD" means the date service is made available to the End User Customer. This also is referred to as the "Due Date."

  • Continuous Improvement Plan means a plan for improving the provision of the Goods and/or Services and/or reducing the Charges produced by the Supplier pursuant to Framework Schedule 12 (Continuous Improvement and Benchmarking);

  • In-Service Date means the date on which the Facility and System Modifications (if applicable) are complete and ready for service, even if the Facility is not placed in service on or by that date.

  • Termination Time means the time at which the right to exercise Rights shall terminate pursuant to Section 5.1 hereof.

  • Separation Time means the close of business on the earlier of (i) the tenth business day (or such later date as the Board of Directors of the Company may from time to time fix by resolution adopted prior to the Separation Time that would otherwise have occurred) after the date on which any Person commences a tender or exchange offer which, if consummated, would result in such Person's becoming an Acquiring Person and (ii) the Flip-in Date; provided, that if the foregoing results in the Separation Time being prior to the Record Time, the Separation Time shall be the Record Time and provided further, that if any tender or exchange offer referred to in clause (i) of this paragraph is cancelled, terminated or otherwise withdrawn prior to the Separation Time without the purchase of any shares of Common Stock pursuant thereto, such offer shall be deemed, for purposes of this paragraph, never to have been made.

  • Service Activation Date means the same as Activation Date.

  • Service Termination Date means the last Day in a month upon which Service shall terminate, as set forth in a Schedule of Service and subject to any renewal thereof.

  • Installation Date means the date specified in the Statement of Work by which the Contractor must have the ordered Equipment ready (certified) for use by the State.

  • Interconnection Activation Date means the date that the construction of the joint facility Interconnection arrangement has been completed, trunk groups have been established, joint trunk testing is completed and trunks have been mutually accepted by the Parties.

  • Implementation Period means the period from the date of signing of the Agreement and up to the issuance of Final Acceptance Certificate for the project.

  • Transfer Time means, in relation to any Subsequent Account Holder’s Entry, the time at which such Entry is credited to his Securities Account.

  • Vesting Commencement Date means the Grant Date or such other date selected by the Committee as the date from which an Award begins to vest.

  • Contract Transition Period means the 90 day transition as defined in Section F of this Contract.

  • Designated Retirement Account means any retirement plan or account described or qualified under the Internal Revenue Code of 1986, as amended, or a subaccount thereof.

  • Service Transfer Date means the date of a Service Transfer;

  • Start-up period means up to a maximum of 7 Academy Financial Years and covers the period up to and including the first Academy Financial Year in which all age groups are present at the Academy (that is, all the pupil cohorts relevant to the age-range of the Academy will have some pupils present).

  • Benefit Commencement Date means, for any Participant or beneficiary, the date as of which the first benefit payment, including a single sum, from the Participant’s Account is due, other than pursuant to a withdrawal under Article VIII.

  • Plan Implementation Date means the Business Day on which all of the conditions precedent to the implementation of the Plan have been fulfilled, or, to the extent permitted pursuant to the terms and conditions of the Plan, waived, as evidenced by the Monitor’s Plan Implementation Date Certificate to be filed with the Court;

  • Determination Time means 11:59 p.m. Central time on the day prior to the Closing Date.

  • Continuous Shift Work means work done by Employees where the hours of work are regularly rotated in accordance with a shift roster covering a 24 hour per day operation over a 7 day week.

  • Distribution Time means the time at which the Distribution is effective on the Distribution Date.

  • Transformation time means the time difference between a change of concentration or flow (t0) at the reference point and a system response of 50 per cent of the final reading (t50).

  • Deferred Retirement Date means, in the case of any Participant who continues in employment after his Normal Retirement Date, the first day of any month following his actual retirement.

  • Cessation Date means the date of Participant’s Termination of Service (regardless of the reason for such termination).

  • Elimination Period means the period of 6 months beginning on the date You become Disabled.

  • Remediation Period has the meaning specified in Section 8.2(a);