Voice Response Unit definition

Voice Response Unit or "VRU" means the voice response unit maintained pursuant to procedures established by the Broker or Custodian.
View Source
Voice Response Unit or “VRU” means the Systems that allow a computer to interact with humans through the use of voice and keypad inputs.
View Source
Voice Response Unit means an automated service accessed through a toll free telephone number by Affiliated Providers and Members to receive Member eligibility/benefits status information and/or claims status information. All calls are tracked on the inquiry tracking System for audit purposes.
View Source

Examples of Voice Response Unit in a sentence

  • Maintain shareholder website for account access, and Voice Response Unit (“VRU”) for Fund pricing and account access.

  • After Normal Business Hours, the toll-free number may be answered by an Automated Response Unit (“ARU”) or a Voice Response Unit (“VRU”), including an answering machine.

  • Licensee may use an Automated Response Unit (“ARU”) or a Voice Response Unit (“VRU”) to distribute calls.

  • You may use our Voice Response Unit to speak with a banker or to get your account information, transfer funds between your accounts with us.

  • Abandon Call Rate means the number of incoming telephone calls received by the customer service telephone line which are abandoned by the caller after a selection is made either to the Interactive Voice Response Unit or Call Representative divided by the total number of incoming 6.25% Service Level Fees at Risk Per Calendar Year calls received by the customer service telephone line during such plan quarter.

  • Anticipated areas of development are IPS recordkeeping system, Voice Response Unit, Pweb (participant website) and all reports and forms provided to participants and sponsors showing the Investment Options.

  • During non-staffed time, Help Desk calls will be handled through and Interactive Voice Response Unit (IVR).

  • The Servicer shall work with Program Administrator to develop telephonic borrower satisfaction surveys to measure the customer experience through various channels including mail, internet, and Voice Response Unit.

  • Cards can be activated by Client or Cardholder by calling an Interactive Voice Response Unit, Live Operator, written application, or by accessing an approved Internet application.

  • Calls to this unit shall be accepted and answered promptly by a live customer service representative or Interactive Voice Response Unit (IVRU) during the hours of 8:00 A.M. to 5:00 P.M. EST, Monday through Friday, excluding State holidays set forth in section 110.117, F.S., and in accordance with PG-7 and PG-8 of Attachment 3: Performance Guarantees set forth in the Contract.


More Definitions of Voice Response Unit

Voice Response Unit or "VOICE RESPONSE UNITS" as used herein shall mean the computing platform used to execute VRS.
View Source

Related to Voice Response Unit

  • Economic Load Response Participant means a Member or Special Member that qualifies under Operating Agreement, Schedule 1, section 1.5A, and the parallel provisions of Tariff, Attachment K-Appendix, section 1.5A, to participate in the PJM Interchange Energy Market and/or Ancillary Services markets through reductions in demand.

  • Emergency Load Response Program means the program by which Curtailment Service Providers may be compensated by PJM for Demand Resources that will reduce load when dispatched by PJM during emergency conditions, and is described in Operating Agreement, Schedule 1, section 8 and the parallel provisions of Tariff, Attachment K-Appendix, section 8.

  • Direct response solicitation means a solicitation through a sponsoring or endorsing entity or individually solely through mails, telephone, the Internet or other mass communication media.

  • PQQ Response means the response submitted by the Supplier to the pre-qualification questionnaire issued by the Authority on 06/03/2012;

  • Repurchase Response Notice means a notice delivered by the Indenture Trustee at the direction of the Administrator to a Noteholder or Note Owner indicating that a Repurchase Request is unresolved.