Complaints handling procedure. If full satisfaction cannot be immediately given to your complaint made orally or via instant messaging, it must be sent to us in writing in the following manner: • By email: xxxxxxxxxxx@xxxxxxxxxxxxxxx.xx • By post to the following address: AWP France SAS - Traitement des réclamations – XXX 00000 - 00000 Xxxxx-Xxxx-xxx-xxxxx Xxxxx We will acknowledge receipt of your written complaint within ten (10) working days of sending it and we will provide you with a written response within a maximum of two (2) months. You can in any case contact the independent insurance Ombudsman after a period of two (2) months from the sending of your first written complaint: • Electronically: xxx.xxxxxxxxx-xxxxxxxxx.xxx • By mail to the following address: Monsieur le Médiateur de l’Assurance - XXX 00000 - 00000 Xxxxx Xxxxx 00 Your request to the Insurance Ombudsman must, where applicable, be made no later than one (1) year from your first written complaint to our services. However, this approach does not deprive you of the possibility of taking any legal action. If you take out the insurance policy online, as a consumer, you can use the European Commission's Online Dispute Resolution (ODR) platform at the following link xxxx://xx.xxxxxx.xx/xxxxxxxxx/xxx
