PERSONNEL a) The agency shall make all appropriate arrangements for smooth running of operations immediately upon receipt of offer letter from the Bank. The details of minimum manpower requirement are as per Para 1 of Scope of work of the tender application.
b) The agency shall maintain Qualified/ trained competent catering personnel on the job to ensure smooth operation of the services as set forth in the Scope of Work and Services.
c) In the event of any person deployed by the agency being on leave/ absent, the agency shall ensure suitable alternative arrangement. To meet such eventualities, the agency shall make provision for leave reserve.
d) The personnel being deployed by the agency shall ordinarily be continued and would not be changed without written intimation and in consultation with the Bank.
e) The agency, as per the Child Labor (Prohibition and Regulation) Act 1986, shall not engage a person below the age of 18 years.
f) The agency shall be solely responsible for providing all requirements of its employees/ staff, including:
i) Payment of minimum wages and all other statutory dues.
ii) Prompt replacement of any personnel whose performance is unsatisfactory or whose presence is detrimental to the Bank’s interests. The decision of the Bank in this regard shall be final and binding on the agency.
iii) All insurance and safety aspects pertaining to agency's employees are the agency’s liability.
iv) The personnel employed by the agency shall be healthy in all respects and shall produce medical certificates to substantiate the same as required by the Bank’s medical officer. Medical check-up of the personnel engaged by the agency shall be done once in six months and submitted to the Bank. The Bank is at liberty to subject any personnel employed by the agency to medical checkup by the Bank’s medical officer/ any other authorized doctor at any time.
v) The personnel employed by the agency shall be trained to handle fire-fighting systems, administer first aid in emergencies, etc.
g) The agency shall ensure that all its employees turn out in clean, appropriate uniforms during duty. The agency shall provide the uniforms and identity card for proper identification of its employees. Various details of the personnel engaged by agency viz. name, age, sex, residential address and contact number should be provided to the Bank before engaging any person for the contract. Smoking, eating or chewing of tobacco/ zarda/ gutka, etc., and spitting within the premises is strictl...
