Common use of Academic Institutions Clause in Contracts

Academic Institutions. (a) SISW will provide Maintenance Services to Academic Institution, but not individual Authorized Users, between the hours of 8:00 a. m. and 5:00 p.m. in local time zones of the contiguous United States, Monday through Friday, excluding SISW observed holidays. Academic Institution will designate a trained technical contact who will serve as a focal point for administering and resolving all Academic Institution requests for support. The technical contact will use best efforts to solve Academic Institution problems or issues related to the Academic Product prior to contacting SISW for assistance. The technical contact will forward all service requests to SISW and will also serve as the recipient of all on-site Maintenance Services. (b) Maintenance Services are provided only for the most current release of the Academic Products and consist of the following: (i) telephone support; (ii) bulletin board service in which Academic Institution may electronically log software support requests and access release notes and software information; and (iii) upgrades to the Academic Products, if and when made available by SISW. Upgrades will not include separate software modules that are available for license at additional charge. Academic Institution will install all software updates within 30 days after receipt thereof, or at the end of Academic Institution current semester, whichever is later.

Academic Institutions. (a) SISW will provide Maintenance Services to Academic Institution, but not individual Authorized Users, between the hours of 8:00 a. m. and 5:00 p.m. in local time zones of the contiguous United States, Monday through Friday, excluding SISW observed holidays. Academic Institution will designate a trained technical contact who will serve as a focal point for administering and resolving all Academic Institution requests for support. The technical contact will use best efforts to solve Academic Institution problems or issues related to the Academic Product prior to contacting SISW for assistance. The technical contact will forward all service requests to SISW and will also serve as the recipient of all on-site on‐site Maintenance Services. (b) Maintenance Services are provided only for the most current release of the Academic Products and consist of the following: (i) telephone support; (ii) bulletin board service in which Academic Institution may electronically log software support requests and access release notes and software information; and (iii) upgrades to the Academic Products, if and when made available by SISW. Upgrades will not include separate software modules that are available for license at additional charge. Academic Institution will install all software updates within 30 days after receipt thereof, or at the end of Academic Institution current semester, whichever is later.