Account Management. 3.1 The Service provider shall provide its account management service to the Customer as part of the contract in order to ensure that the Customer’s solution is delivered in accordance with the agreed service levels including formal monthly review meetings, product definitions, operational plans, monthly management information (KPIs and contractual SLAs), supply base development and escalation procedures.
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Account Management. 3.1 The Service provider shall provide its account management service to the Customer as part of the contract in order to ensure that the Customer’s solution is delivered in accordance with the agreed service levels including formal monthly formalmonthly review meetings, product definitions, operational plans, monthly management information (KPIs and contractual SLAs), supply base development and escalation procedures.
Appears in 3 contracts
