Common use of Accurate Payments Clause in Contracts

Accurate Payments. The Agency will work with the Union to increase the accuracy of payments made to providers including but not limited to the following: • will provide materials and information to Providers and the Union in order to increase the submission of accurate billing forms on the part of providers. • will review its processes with the Union when issues arise. The Union will request a meeting to discuss the issues in an attempt to resolve the issues. • will work with the Union to resolve issues in payment accuracy • will make necessary changes in order to minimize errors caused by the agency. In recognition of the potential for challenges related to any new future attendance, tracking, payment and billing systems, the State will implement the following: a. Providers will have access to State assistance and guidance on any new attendance and billing system via a toll free number that they can call if experiencing challenges or questions. b. Providers will have access to client computers in local ODHS offices for the purpose of utilizing computer terminals available for the automated billing process. Providers will also be allowed to print a monthly “Provider Report’ from the ODHS office, at no cost to themselves, provided the computer is connected to a printer. If a printer is not available the Provider may request a hard copy of the Provider report from the Direct Pay Unit (DPU). ODHS will determine the rules, hours, and process associated with maintaining this access. c. In the event an on-line Child Care billing system is developed, training will be provided prior to the implementation of the system.