ADA PARATRANSIT OPERATIONS Sample Clauses

ADA PARATRANSIT OPERATIONS a. EMBARK shall provide complementary paratransit service in accordance with the Americans with Disabilities Act of 1990 and any subsequent updates. b. All transportation services will be performed, or cause to be performed, as “EMBARK Norman” and “EMBARK Plus” using transportation vehicles provided by and maintained by Norman. c. EMBARK shall deliver paratransit services to eligible customers, as described in d. EMBARK will operate federally mandated complementary paratransit service within Zone 1, ¾ of a mile on either side of fixed routes - 110, 111, 112, 120, and 121. EMBARK will also provide additional paratransit service identified as Zone 2 and encompasses a service area starting ¾ of a mile on either side of Norman’s fixed-routes 110, 111, 112, 120, and 121 and extending to Norman’s city boundaries. e. EMBARK will operate paratransit service as a complement to Norman’s regular fixed- route bus service and mirror the fixed route service hours and days. EMBARK Plus will operate in Zone 1 from 7:00 a.m. to 10:00 p.m. Monday to Friday and 10 a.m. to 7 p.m. on Saturday. Zone 2 will operate from 7:00 a.m. to 7:00 p.m. on weekdays and Zone 2 will not operate on Saturdays. f. EMBARK shall be responsible for performing both stages of the eligibility evaluation process as necessary to determine the eligibility of each client for complementary ADA paratransit service; notifying the client of the determination within 21 calendar days of a completed application; and, in the event of eligibility, providing to the client an official notification. An applicant shall be certified as eligible if, and only if, a person’s functional ability prevents the use or navigation of fixed-route services. g. EMBARK will notify all ADA clients at least 120 calendar days before their certification expiration date. Clients seeking recertification will need to complete a re- certification application. h. EMBARK shall provide adequate staff to receive and process reservations and provide service information, so that time on hold for customers is kept to a minimum. i. EMBARK will not operate paratransit service on the following holidays: Independence Day, Monday, July 4, 2022; Labor Day, Monday, September 5, 2022; Thanksgiving, Thursday, November 24, 2022; Christmas Day, Sunday, December 25, 2022; New Year’s Day, Sunday, January 1, 2023; Memorial Day, Monday, May 29, 2023.
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