After Normal Customer Service Hours. Unless optional 24x7 support is contracted, support for Inform RMS, Inform Jail, and Inform FBR is not managed after Normal Customer Service Hours. If optional 24x7 support is contracted, after Normal Customer Service Hours: One (1) hour call back after Client telephone contact to 000.000.0000. Priority 2 issues must be called in via 800. 987.0911 in order to receive this level of response
Appears in 3 contracts
Samples: Contract, Contract Ma 060 15011970, Contract for Implementation of Inform FBR
After Normal Customer Service Hours. Unless optional 24x7 support is contracted, support for Inform RMS, Inform Jail, and Inform FBR is not managed after Normal Customer Service Hours. If optional 24x7 support is contracted, after Normal Customer Service Hours: One Thirty (130) hour minute call back after Client telephone Countytelephone contact to 000.000.0000. Priority 2 1 issues must be called in via 800. 987.0911 in order to receive this level of response.
Appears in 1 contract
After Normal Customer Service Hours. Unless optional 24x7 support is contracted, support for Inform RMS, Inform Jail, and Inform FBR is not managed after Normal Customer Service Hours. If optional 24x7 support is contracted, after Normal Customer Service Hours: One Thirty (130) hour minute call back after Client County telephone contact to 000.000.0000. Priority 2 1 issues must be called in via 800. 987.0911 in order to receive this level of response.
Appears in 1 contract
Samples: Contract Ma 060 15011970