Common use of AMEX BANK OF CANADA - COMPLAINT HANDLING PROCEDURES Clause in Contracts

AMEX BANK OF CANADA - COMPLAINT HANDLING PROCEDURES. We strive to be the world’s most respected service brand and try very hard to ensure that your business is handled in an efficient and courteous manner. If, however, we have not met your expectations and you have a complaint that you wish to bring to our attention, we encourage you to follow the procedures outlined here to help us address your concern. If you have a complaint, please contact one of our Customer Care Professionals at the telephone number shown at the end of this booklet. You may also write to us at the address shown at the end of this booklet. Please make sure to address your letter to the attention of the Manager of Customer Service. If your concern is not resolved to your satisfaction by Customer Service, you should write to us at the address shown at the end of this booklet. Please make sure to address your letter to the attention of the Manager of Customer Care Support. Please see the “Timelines” section below.