ANNUAL SERVICE LEVELS REVIEW. 3.5.1 [***]* Processes being transformed to Leveraged Operations, the Regional Governance Panel shall review Service Level metrics and shall determine and agree, through the Change Control Management process, revised Service Level metrics to reflect the benefits of Leveraged Operations. 3.5.2 These Service Levels shall be reviewed and revised, through the Change Control Management process on an annual basis thereafter.
Appears in 3 contracts
Samples: Framework Agreement (Exult Inc), Framework Agreement (Exult Inc), Us Country Agreement (Exult Inc)
ANNUAL SERVICE LEVELS REVIEW. 3.5.1 [***]* Processes being transformed to Leveraged Operations, the Regional Governance Panel shall review Service Level metrics and shall determine and agree, through the Change Control Management process, revised Service Level metrics to reflect the benefits of Leveraged Operations.
3.5.2 These Service Levels shall be reviewed and revised, through the Change Control Management process on an annual basis thereafter.
Appears in 2 contracts
Samples: Uk Country Agreement (Exult Inc), Uk Country Agreement (Exult Inc)
ANNUAL SERVICE LEVELS REVIEW. 3.5.1 [***]* 3.4.1 Within 3 months of all Processes being transformed to Leveraged Operations, the Regional Governance Panel shall review Service Level metrics and shall determine and agree, through the Change Control Management process, revised Service Level metrics to reflect the benefits of Leveraged Operations.
3.5.2 3.4.2 These Service Levels shall be reviewed and revised, through the Change Control Management process on an annual basis thereafter.
Appears in 2 contracts
Samples: Framework Agreement (Exult Inc), Framework Agreement (Exult Inc)
