Common use of Appeal Process Clause in Contracts

Appeal Process. In the event of an Agreement dispute or grievance regarding the terms and conditions of this Agreement both parties shall abide by the following procedures: A. The Contractor should first discuss the problem informally with the designated CDA Program Analyst. If the problem is not resolved, the Contractor must, within 15 working days of the failed attempt to resolve the dispute with the CDA Program Analyst, submit a written complaint together with any evidence to the Division Deputy Director. The complaint must include a description of the disputed issues, the legal authority/basis for each issue which supports the Contractor's position, and the remedy sought. The Deputy Director shall, within 15 working days after receipt of the Contractor's written complaint, make a determination on the dispute and issue a written decision and reasons therefore. All written communication shall be pursuant to Article XVII of this Agreement. Should the Contractor disagree with the decision of the Division Deputy Director, the Contractor may appeal the decision to the Chief Deputy Director of the California Department of Aging. B. The Contractor's appeal of the Division Deputy Director must be submitted within ten (10) working days from the date of the decision of the Division Deputy Director; be in writing; state the reasons why the decision is unacceptable; and include the original complaint, the decision that is the subject of appeal, and all supporting documents. Within 20 working days from the date of the Contractor's appeal, the Chief Deputy Director or designee shall meet with the Contractor to review the issues raised on appeal. The Chief Deputy Director shall issue a final written decision within 15 working days of such meeting. C. The Contractor may appeal the final decision of the Chief Deputy Director in accordance with the procedures set forth in Title 1 of the California Code of Regulations, Section 1200. D. The Contractor shall continue to carry out the obligations under this Agreement during any dispute. Costs incurred by the Contractor or vendor for administrative/court review are not reimbursable by the Department.

Appeal Process. In the event of an Agreement a dispute or grievance regarding the terms and conditions of this Agreement Agreement, both parties shall abide by the following procedures: A. The Contractor should a) CONTRACTOR shall first discuss the problem informally with the designated CDA DSS Contact/Program Analyst. If the problem is not resolved, the Contractor CONTRACTOR must, within 15 fifteen (15) working days of the failed attempt to resolve the dispute with the CDA DSS Contact/Program Analyst, submit a written complaint complaint, together with any evidence evidence, to the Division DSS Branch Deputy Director. The complaint must include a description of the disputed issues, the legal authority/basis for each issue which supports the Contractor's CONTRACTOR’s position, and the remedy sought. The Branch Deputy Director shall, within 15 fifteen (15) working days after receipt of the Contractor's CONTRACTOR’s written complaint, make a determination on the dispute dispute, and issue a written decision and reasons therefore. All written communication shall be pursuant to Article XVII Section 14. NOTICES of this Agreement. Should the Contractor CONTRACTOR disagree with the decision of the Division Deputy Director, the Contractor CONTRACTOR may appeal the decision to the Chief Deputy Director of the California Department of AgingSocial Services. B. The Contractor's b) XXXXXXXXXX’s appeal of the Division Branch Deputy Director Director’s decision must be submitted to the Department Director within ten (10) working days from the date of the decision of the Division Deputy Directordecision; be in writing; , state the reasons why the decision is unacceptable; , and include the original complaint, the decision that is the subject of appeal, and all supporting documents. Within 20 twenty (20) working days from the date of the Contractor's CONTRACTOR’S appeal, the Chief Deputy Director Department Director, or designee his/her designee, shall meet with the Contractor CONTRACTOR to review the issues raised on appeal. The Chief Deputy Department Director shall issue a final written decision within 15 fifteen (15) working days of such meeting. C. The Contractor c) CONTRACTOR may appeal the final decision of the Chief Deputy Department Director in accordance with the procedures set forth in Division 25.1 (commencing with Section 38050) of the Health and Safety Code and the regulations adopted thereunder. (Title 1 1, Subchapter 2.5 commencing with Section 251, or Subchapter 3 commencing with Section 300, whichever is applicable, of the California Code of Regulations, Section 1200). D. The Contractor d) CONTRACTOR shall continue to carry out the obligations under this Agreement during any dispute. . e) Costs incurred by the Contractor or vendor CONTRACTOR for administrative/court review are not reimbursable by the Department.COUNTY. DocuSign Envelope ID: 60DE2106-39F2-45E9-9711-350C62246335 Clinical Supervision (.05 FTE) 5,330 Mentor Moms/Dads Coordinator (1.4 FTE) 90,100 Case Management (.4 FTE) 25,775 Benefits (FT @ 21%) 25,453 Subtotal Salaries and Benefits 146,658 Mentor Services 120,000 Supplies 34,193 Subtotal Services and Supplies 154,193 Subtotal Direct Costs 300,851 Indirect costs @ 13% 39,111 Total Program Costs $339,963

Appeal Process. In the event of an Agreement a dispute or grievance regarding the terms and conditions of this Agreement Agreement, both parties shall abide by the following procedures: A. The Contractor should a) CONTRACTOR shall first discuss the problem informally with the designated CDA DSS Contact/Program Analyst. If the problem is not resolved, the Contractor CONTRACTOR must, within 15 fifteen (15) working days of the failed attempt to resolve the dispute with the CDA DSS Contact/Program Analyst, submit a written complaint complaint, together with any evidence evidence, to the Division DSS Branch Deputy Director. The complaint must include a description of the disputed issues, the legal authority/basis for each issue which supports the Contractor's CONTRACTOR’s position, and the remedy sought. The Branch Deputy Director shall, within 15 fifteen (15) working days after receipt of the Contractor's CONTRACTOR’s written complaint, make a determination on the dispute dispute, and issue a written decision and reasons therefore. All written communication shall be pursuant to Article XVII Section 14. NOTICES of this Agreement. Should the Contractor CONTRACTOR disagree with the decision of the Division Deputy Director, the Contractor CONTRACTOR may appeal the decision to the Chief Deputy Director of the California Department of AgingSocial Services. B. The Contractor's b) XXXXXXXXXX’s appeal of the Division Branch Deputy Director Director’s decision must be submitted to the Department Director within ten (10) working days from the date of the decision of the Division Deputy Directordecision; be in writing; , state the reasons why the decision is unacceptable; , and include the original complaint, the decision that is the subject of appeal, and all supporting documents. Within 20 twenty (20) working days from the date of the Contractor's CONTRACTOR’S appeal, the Chief Deputy Director Department Director, or designee his/her designee, shall meet with the Contractor CONTRACTOR to review the issues raised on appeal. The Chief Deputy Department Director shall issue a final written decision within 15 fifteen (15) working days of such meeting. C. The Contractor c) CONTRACTOR may appeal the final decision of the Chief Deputy Department Director in accordance with the procedures set forth in Division 25.1 (commencing with Section 38050) of the Health and Safety Code and the regulations adopted thereunder. (Title 1 1, Subchapter 2.5 commencing with Section 251, or Subchapter 3 commencing with Section 300, whichever is applicable, of the California Code of Regulations, Section 1200). D. The Contractor d) CONTRACTOR shall continue to carry out the obligations under this Agreement during any dispute. . e) Costs incurred by the Contractor or vendor CONTRACTOR for administrative/court review are not reimbursable by COUNTY. DocuSign Envelope ID: 86E50A39-9E53-432D-A19B-1C3122F8F117 Agency Name Coalition of Homeless Services Providers Expense Categories Homeless Service Coordination Total Budget $629,000.00 $629,000.00 Personnel $ 390,000.00 $ 390,000.00 HMIS $ 60,000.00 $ 60,000.00 Occupancy $ 30,000.00 $ 30,000.00 Equipment $ 5,000.00 $ 5,000.00 Insurance $ 15,000.00 $ 15,000.00 Audit $ 37,000.00 $ 37,000.00 Supplies $ 10,000.00 $ 10,000.00 Utilities $ 13,000.00 $ 13,000.00 Mileage Reimbursement $ 4,000.00 $ 4,000.00 Professional Services $ 25,000.00 $ 25,000.00 Software $ 40,000.00 $ 40,000.00 $ - $ - Program Total $ 629,000.00 $ 629,000.00 Expense Category Line Item narrative (a) HMIS This line item will directly support to operate the Department.Homeless Management Information System (HMIS) as defined by 24 CFR 578.7(b). This supports the implementation of the platform/program in which HMIS is operated on. The annual cost for the vendor contract, Wellsky, is $124,415. The CAP contract will support 48% of the contract, which will support the program platform and 4 CHSP HMIS licenses Occupancy The annual cost for "Occupancy" is $50,000, with the CAP contract supports 60% of the rent for the office. Occupancy refers to the monthly rent for CHSP. This allows for the support of personnel to accomplish CoC responsibilities as listed on 24 CFR 578. Please note that due to the limitations of federal funding, few contracts support occupancy. Equipment The annual cost for "Equipment" for CHSP is $6,800. The CAP Contract will support 73% of the annual cost to support the lease of the copy machine. The copy machine is regularly used to operate scopes of responsbilities in 24 CFR 578.7(a) such as CARS, HMIS and Grant Administration Insurance The annual cost for "Insurance" is $25,000. The CAP contract will support 60% of insurance costs. CHSP contracts with Non-Profit Insurance Alliance to support with: - Angecy liability, errors, ommission, and automobile insurance. Please note that due to the limitations of federal funding, few contracts support Insurance for the agency. Audit The annual cost for CHSP's annual "Audit" is $42,000. The CAP contract will support 88% of the annual cost to support the agencies regular audit. This will directly support the requirement as listed in 24 CFR 578.99(g). Please note that due to the limitations of federal funding, few contracts support audit expenses. Supplies The annual cost for "Supplies" is $16,000. The CAP contract will support 62.5% of the annual cost to support meeting supplies, training supplies, printing & postage. This line item supports staff with a variety of daily activites through HMIS, CARS & Grants Administration. Utilities The annual cost for "Utilities" is $30,000. The CAP contract will support 48% of the annual cost to support telephone, internet, trash, water, and additional building maintenance. Mileage Reimbursement The annual cost for "Mileage Reimbursement" is $4,000. The CAP contract will support 100% of annual costs. This item supports the administration of grants by supporting in-person trainings, technical assistance, as well as on-site monitorings (24 CFR 578.101(b)). Reimbursement to comply with IRS guidelines. Professional Services The annual cost for "Professional Services" is $430,000. The CAP contract will support 18.2% of the annual cost by supporting: - 50% of the contract with CHSP's Finance Controller. The CHSP Finance Controller ensures good controls are in place for pass through funding, supports with the audit, month-to-end close, annual budgeting, and more. Software The annual cost for "Softwares" is $50,000. The CAP contract will support 80% of the annual cost by supporting CHSP's HR payroll, timemanagement & HR platform, Insperity, as well as CHSP's grants management platform, Submittable. Insperity's funcition is imperative to the daily operations of CHSP. Submittable directly supports the ability to perform the duties of disbursing state and federal funds as Funding Source: County General and HHAP-3 Coalition of Homeless Services Providers Agreement: 5010-354 FY 2023-24 Exhibit C Invoice Period: Expense Categories Total Budget Homeless Service Coordination Total Monthly Expenses To Date Expenses Balance Remaining Personnel $ 390,000.00 $ - $ - $ - $ 390,000.00 HMIS $ 60,000.00 $ - $ - $ - $ 60,000.00 Occupancy $ 30,000.00 $ - $ - $ - $ 30,000.00 Equipment $ 5,000.00 $ - $ - $ - $ 5,000.00 Insurance $ 15,000.00 $ - $ - $ - $ 15,000.00 Audit $ 37,000.00 $ - $ - $ - $ 37,000.00 Supplies $ 10,000.00 $ - $ - $ - $ 10,000.00 Utilities $ 13,000.00 $ - $ - $ - $ 13,000.00 Mileage Reimbursement $ 4,000.00 $ - $ - $ - $ 4,000.00 Professional Services $ 25,000.00 $ - $ - $ - $ 25,000.00 Software $ 40,000.00 $ - $ - $ - $ 40,000.00 $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - Total $ 629,000.00 $ - $ - $ - $ 629,000.00 Total Budget $ 629,000.00 Year to Date $ - Balance Remaining $ 629,000.00 I certify that this report is correct and complete to the best of my knowledge and that the costs are eligible pursuant to the terms of the contract. Person Completing Invoice Title Phone # Authorizing Signature / Date Monterey County Authorized Signature / Date Coalition of Homeless Services Providers 0000 Xxxxxxx Xxxx Xxxxxxx, XX 00000 DocuSign Envelope ID: 86E50A39-9E53-432D-A19B-1C3122F8F117 Coalition of Homeless Services Providers Agreement: 5010-354 FY 2023-24 Exhibit D

Appeal Process. In the event of an Agreement a dispute or grievance regarding the terms and conditions of this Agreement Agreement, both parties shall abide by the following procedures: A. The Contractor should a) CONTRACTOR shall first discuss the problem informally with the designated CDA DSS Contact/Program Analyst. If the problem is not resolved, the Contractor CONTRACTOR must, within 15 fifteen (15) working days of the failed attempt to resolve the dispute with the CDA DSS Contact/Program Analyst, submit a written complaint complaint, together with any evidence evidence, to the Division DSS Branch Deputy Director. The complaint must include a description of the disputed issues, the legal authority/basis for each issue which supports the Contractor's CONTRACTOR’s position, and the remedy sought. The Branch Deputy Director shall, within 15 fifteen (15) working days after receipt of the Contractor's CONTRACTOR’s written complaint, make a determination on the dispute dispute, and issue a written decision and reasons therefore. All written communication shall be pursuant to Article XVII Section 14. NOTICES of this Agreement. Should the Contractor CONTRACTOR disagree with the decision of the Division Deputy Director, the Contractor CONTRACTOR may appeal the decision to the Chief Deputy Director of the California Department of AgingSocial Services. B. The Contractor's b) XXXXXXXXXX’s appeal of the Division Branch Deputy Director Director’s decision must be submitted to the Department Director within ten (10) working days from the date of the decision of the Division Deputy Directordecision; be in writing; , state the reasons why the decision is unacceptable; , and include the original complaint, the decision that is the subject of appeal, and all supporting documents. Within 20 twenty (20) working days from the date of the Contractor's CONTRACTOR’S appeal, the Chief Deputy Director Department Director, or designee his/her designee, shall meet with the Contractor CONTRACTOR to review the issues raised on appeal. The Chief Deputy Department Director shall issue a final written decision within 15 fifteen (15) working days of such meeting. C. The Contractor c) CONTRACTOR may appeal the final decision of the Chief Deputy Department Director in accordance with the procedures set forth in Division 25.1 (commencing with Section 38050) of the Health and Safety Code and the regulations adopted thereunder. (Title 1 1, Subchapter 2.5 commencing with Section 251, or Subchapter 3 commencing with Section 300, whichever is applicable, of the California Code of Regulations, Section 1200). D. The Contractor d) CONTRACTOR shall continue to carry out the obligations under this Agreement during any dispute. . e) Costs incurred by the Contractor or vendor CONTRACTOR for administrative/court review are not reimbursable by the DepartmentCOUNTY.

Appeal Process. In the event of an Agreement a dispute or grievance regarding the terms and conditions of this Agreement Agreement, both parties shall abide by the following procedures: A. The Contractor should a) CONTRACTOR shall first discuss the problem informally with the designated CDA DSS Contact/Program Analyst. If the problem is not resolved, the Contractor CONTRACTOR must, within 15 fifteen (15) working days of the failed attempt to resolve the dispute with the CDA DSS Contact/Program Analyst, submit a written complaint complaint, together with any evidence evidence, to the Division DSS Branch Deputy Director. The complaint must include a description of the disputed issues, the legal authority/basis for each issue which supports the Contractor's CONTRACTOR’s position, and the remedy sought. The Branch Deputy Director shall, within 15 fifteen (15) working days after receipt of the Contractor's CONTRACTOR’s written complaint, make a determination on the dispute dispute, and issue a written decision and reasons therefore. All written communication shall be pursuant to Article XVII Section 14. NOTICES of this Agreement. Should the Contractor CONTRACTOR disagree with the decision of the Division Deputy Director, the Contractor CONTRACTOR may appeal the decision to the Chief Deputy Director of the California Department of AgingSocial Services. B. The Contractor's b) XXXXXXXXXX’s appeal of the Division Branch Deputy Director Director’s decision must be submitted to the Department Director within ten (10) working days from the date of the decision of the Division Deputy Directordecision; be in writing; , state the reasons why the decision is unacceptable; , and include the original complaint, the decision that is the subject of appeal, and all supporting documents. Within 20 twenty (20) working days from the date of the Contractor's CONTRACTOR’S appeal, the Chief Deputy Director Department Director, or designee his/her designee, shall meet with the Contractor CONTRACTOR to review the issues raised on appeal. The Chief Deputy Department Director shall issue a final written decision within 15 fifteen (15) working days of such meeting. C. The Contractor c) CONTRACTOR may appeal the final decision of the Chief Deputy Department Director in accordance with the procedures set forth in Division 25.1 (commencing with Section 38050) of the Health and Safety Code and the regulations adopted thereunder. (Title 1 1, Subchapter 2.5 commencing with Section 251, or Subchapter 3 commencing with Section 300, whichever is applicable, of the California Code of Regulations, Section 1200). D. The Contractor d) CONTRACTOR shall continue to carry out the obligations under this Agreement during any dispute. . e) Costs incurred by the Contractor or vendor CONTRACTOR for administrative/court review are not reimbursable by COUNTY. DocuSign Envelope ID: B1CCC203-26FD-4C6F-8577-17DD52517EFD Agency Name Community Homeless Solutions Expense Categories Pajaro Temporary Navigation Center Total Budget $1,030,000.00 $1,030,000.00 Salaries $ 171,600.00 $ 171,600.00 Benefits & WC $ 66,470.00 $ 66,470.00 IT Support $ 2,000.00 $ 2,000.00 Facilities - Cleaning $ 3,000.00 $ 3,000.00 Insurance (GL + E&O) $ 1,500.00 $ 1,500.00 Hotel/Motel Rooms Rent $ 281,520.00 $ 281,520.00 Anticipated Room Damage Fees $ 50,000.00 $ 50,000.00 Rapid Rehousing/Housing Problem Solving $ 248,360.00 $ 248,360.00 Utilities - Internet $ 1,800.00 $ 1,800.00 Food - Victory Mission $ 131,625.00 $ 131,625.00 Equipment - Cameras $ 1,500.00 $ 1,500.00 Computer HW & SW $ 1,500.00 $ 1,500.00 Operational Supplies $ 3,000.00 $ 3,000.00 Transportation $ 2,000.00 $ 2,000.00 HMIS Licenses $ 1,000.00 $ 1,000.00 Indirect Costs (max 10%) $ 63,125.00 $ 63,125.00 $ - $ - $ - $ - Program Total $ 1,030,000.00 $ 1,030,000.00 Expense Category Line Item narrative Salaries Staffing during 2 out of 3 shifts daily. 7am - 11pm with emergency only on call. Benefits & WC Benefits and workers comp IT Support Limited IT setup and maintenance for staff computers and computers for guests to use for case management and housing navigation activities. Facilities - Cleaning Hotel/motel will clean rooms at least weekly and our staff or a cleaning service will fill in the Department.gaps. Insurance (GL + E&O) A modest portion of CHSolutions GL and E&O insurance premiums as is customary. Hotel/Motel Rooms Rent Country Inn & Suites in Marina. Assume 17 rooms (2 for our staff) for 6 months at 30 days per month x $92 per day per room. Anticipated Room Damage Fees Estimated room damage caused by program participants to restore room to orginal standard. Rapid Rehousing/Housing Problem Solving Rapid rehousing and comprehensive housing navigation services subcontracted and performed by CCCIL (includes direct financial assistance) Utilities - Internet Two wifi hotspots will be needed to augment the hotel wifi @ $150 per hotspot per month. Food - Victory Mission Hot meals 3 day/week breakfast and 7 days/week dinner. Cold breakfast 4 days/week and sack lunch 7 days/week. $18.75 person/day x 39 people x 180 days = $131,625. Equipment - Cameras Monitor guest activity in common areas and parking lots with temporary cameras. Computer HW & SW Laptop for guest use to support housing navigation Operational Supplies While limited, some operational supplies will be necessary for cleaning, guest toiletries, etc. Transportation Limited guest transportation will be provided (e.g., bus passes, van rides). HMIS Licenses One additional HMIS license will be needed as we staff up for this program. Indirect Costs (max 10%) 10% of allowable expenses. Funding Source: County Funds Community Homeless Solutions - PTNC Agreement: 5010-380 FY 2023-24 Exhibit C Invoice Period: Expense Categories Total Budget Pajaro Temporary Navigation Center Total Monthly Expenses To Date Expenses Balance Remaining Salaries $ 171,600.00 $ - $ - $ - $ 171,600.00 Benefits & WC $ 66,470.00 $ - $ - $ - $ 66,470.00 IT Support $ 2,000.00 $ - $ - $ - $ 2,000.00 Facilities - Cleaning $ 3,000.00 $ - $ - $ - $ 3,000.00 Insurance (GL + E&O) $ 1,500.00 $ - $ - $ - $ 1,500.00 Hotel/Motel Rooms Rent $ 281,520.00 $ - $ - $ - $ 281,520.00 Anticipated Room Damage Fees $ 50,000.00 $ - $ - $ - $ 50,000.00 Rapid Rehousing/Housing Problem Solving $ 248,360.00 $ - $ - $ - $ 248,360.00 Utilities - Internet $ 1,800.00 $ - $ - $ - $ 1,800.00 Food - Victory Mission $ 131,625.00 $ - $ - $ - $ 131,625.00 Equipment - Cameras $ 1,500.00 $ - $ - $ - $ 1,500.00 Computer HW & SW $ 1,500.00 $ - $ - $ - $ 1,500.00 Operational Supplies $ 3,000.00 $ - $ - $ - $ 3,000.00 Transportation $ 2,000.00 $ - $ - $ - $ 2,000.00 HMIS Licenses $ 1,000.00 $ - $ - $ - $ 1,000.00 Indirect Costs (max 10%) $ 63,125.00 $ - $ - $ - $ 63,125.00 $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - Total $ 1,030,000.00 $ - $ - $ - $ 1,030,000.00 Total Budget $ 1,030,000.00 Year to Date $ - Balance Remaining $ 1,030,000.00 Re-Payment of Advance Monthly Total Monthly Invoice Sum $ - Startup Repayment Amt Adj Payment Amount $ - Start-Up Paid to Date $ - Balance $ 150,000.00 I certify that this report is correct and complete to the best of my knowledge and that the costs are eligible pursuant to the terms of the contract. Person Completing Invoice Title Phone # Authorizing Signature / Date Monterey County Authorized Signature / Date Community Homeless Solutions P.O. Box 1340 Marina, CA 93933 DocuSign Envelope ID: B1CCC203-26FD-4C6F-8577-17DD52517EFD Community Homeless Solutions - PTNC Agreement: 5010-380 FY 2023-24 Exhibit D

Appeal Process. In the event of an Agreement dispute or grievance regarding the terms and conditions of this Agreement both parties shall abide by the following procedures: A. The Contractor should first discuss the problem informally with the designated CDA Program Analyst. If the problem is not resolved, the Contractor must, within 15 working days of the failed attempt to resolve the dispute with the CDA Program Analyst, submit a written complaint together with any evidence to the Division Deputy Director. The complaint must include a description of the disputed issues, the legal authority/basis for each issue which supports the Contractor's position, and the remedy sought. The Deputy Director shall, within 15 working days after receipt of the Contractor's written complaint, make a determination on the dispute and issue a written decision and reasons therefore. All written communication shall be pursuant to Article XVII of this Agreement. Should the Contractor disagree with the decision of the Division Deputy Director, the Contractor may appeal the decision to the Chief Deputy Director of the California Department of Aging.Aging.‌ B. The Contractor's appeal of the Division Deputy Director must be submitted within ten (10) working days from the date of the decision of the Division Deputy Director; be in writing; state the reasons why the decision is unacceptable; and include the original complaint, the decision that is the subject of appeal, and all supporting documents. Within 20 working days from the date of the Contractor's appeal, the Chief Deputy Director or designee shall meet with the Contractor to review the issues raised on appeal. The Chief Deputy Director shall issue a final written decision within 15 working days of such meeting. C. The Contractor may appeal the final decision of the Chief Deputy Director in accordance with the procedures set forth in Title 1 of the California Code of Regulations, Section 1200. D. The Contractor shall continue to carry out the obligations under this Agreement during any dispute. Costs incurred by the Contractor or vendor for administrative/court review are not reimbursable by the Department.

Appeal Process. In the event of an Agreement a dispute or grievance regarding the terms and conditions of this Agreement Agreement, both parties shall abide by the following procedures: A. The Contractor should a) CONTRACTOR shall first discuss the problem informally with the designated CDA DSS Contact/Program Analyst. If the problem is not resolved, the Contractor CONTRACTOR must, within 15 fifteen (15) working days of the failed attempt to resolve the dispute with the CDA DSS Contact/Program Analyst, submit a written complaint complaint, together with any evidence evidence, to the Division DSS Branch Deputy Director. The complaint must include a description of the disputed issues, the legal authority/basis for each issue which supports the Contractor's CONTRACTOR’s position, and the remedy sought. The Branch Deputy Director shall, within 15 fifteen (15) working days after receipt of the Contractor's CONTRACTOR’s written complaint, make a determination on the dispute dispute, and issue a written decision and reasons therefore. All written communication shall be pursuant to Article XVII Section 14. NOTICES of this Agreement. Should the Contractor CONTRACTOR disagree with the decision of the Division Deputy Director, the Contractor CONTRACTOR may appeal the decision to the Chief Deputy Director of the California Department of AgingSocial Services. B. The Contractor's b) XXXXXXXXXX’s appeal of the Division Branch Deputy Director Director’s decision must be submitted to the Department Director within ten (10) working days from the date of the decision of the Division Deputy Directordecision; be in writing; , state the reasons why the decision is unacceptable; , and include the original complaint, the decision that is the subject of appeal, and all supporting documents. Within 20 twenty (20) working days from the date of the Contractor's CONTRACTOR’S appeal, the Chief Deputy Director Department Director, or designee his/her designee, shall meet with the Contractor CONTRACTOR to review the issues raised on appeal. The Chief Deputy Department Director shall issue a final written decision within 15 fifteen (15) working days of such meeting. C. The Contractor c) CONTRACTOR may appeal the final decision of the Chief Deputy Department Director in accordance with the procedures set forth in Division 25.1 (commencing with Section 38050) of the Health and Safety Code and the regulations adopted thereunder. (Title 1 1, Subchapter 2.5 commencing with Section 251, or Subchapter 3 commencing with Section 300, whichever is applicable, of the California Code of Regulations, Section 1200). D. The Contractor d) CONTRACTOR shall continue to carry out the obligations under this Agreement during any dispute. . e) Costs incurred by the Contractor or vendor CONTRACTOR for administrative/court review are not reimbursable by COUNTY. CALIFORNIA STATE UNIVERSITY, FRESNO, FOUNDATION CENTRAL CALIFORNIA TRAINING ACADEMY - BAY AREA ACADEMY July 1, 2024 THROUGH June 30, 2025 Sixty-six (66) classroom/field-based training/coaching/technical assistance days $ 4,195 39 66 $ 276,870 LCSW Clinical Supervision $2,000 9.17 14.27 $28,540 Curriculum Development $5,000 $5,000 $10,000 All Staff Training $5,000 $5,000 $10,000 Indirect @ 8% $26,033 CSU Fresno Foregone (11%) Match Contribution $35,795 • Payment will be provided as specified in Exhibit A. • Field Based Training days will be prorated based on the Departmentnumber of contact hours. • Full day of classroom training is 6 hours. • Field based training/Coaching day consists of 6 contact hours, which can occur over multiple days.

Appeal Process. In the event of an Agreement a dispute or grievance regarding the terms and conditions of this Agreement Agreement, both parties shall abide by the following procedures: A. The Contractor should CONTRACTOR shall first discuss the problem informally with the designated CDA DSS Contact/Program Analyst. If the problem is not resolved, the Contractor CONTRACTOR must, within 15 fifteen (15) working days of the failed attempt to resolve the dispute with the CDA DSS Contact/Program Analyst, submit a written complaint complaint, together with any evidence evidence, to the Division DSS Branch Deputy Director. The complaint must include a description of the disputed issues, the legal authority/basis for each issue which supports the Contractor's CONTRACTOR’s position, and the remedy sought. The Branch Deputy Director shall, within 15 fifteen (15) working days after receipt of the Contractor's CONTRACTOR’s written complaint, make a determination on the dispute dispute, and issue a written decision and reasons therefore. All written communication shall be pursuant to Article XVII Section 14. NOTICES of this Agreement. Should the Contractor CONTRACTOR disagree with the decision of the Division Deputy Director, the Contractor CONTRACTOR may appeal the decision to the Chief Deputy Director of the California Department of AgingSocial Services. B. The Contractor's XXXXXXXXXX’s appeal of the Division Branch Deputy Director Director’s decision must be submitted to the Department Director within ten (10) working days from the date of the decision of the Division Deputy Directordecision; be in writing; , state the reasons why the decision is unacceptable; , and include the original complaint, the decision that is the subject of appeal, and all supporting documents. Within 20 twenty (20) working days from the date of the Contractor's CONTRACTOR’S appeal, the Chief Deputy Director Department Director, or designee his/her designee, shall meet with the Contractor CONTRACTOR to review the issues raised on appeal. The Chief Deputy Department Director shall issue a final written decision within 15 fifteen (15) working days of such meeting. C. The Contractor CONTRACTOR may appeal the final decision of the Chief Deputy Department Director in accordance with the procedures set forth in Division 25.1 (commencing with Section 38050) of the Health and Safety Code and the regulations adopted thereunder. (Title 1 1, Subchapter 2.5 commencing with Section 251, or Subchapter 3 commencing with Section 300, whichever is applicable, of the California Code of Regulations, Section 1200). D. The Contractor CONTRACTOR shall continue to carry out the obligations under this Agreement during any dispute. . E. Costs incurred by the Contractor or vendor CONTRACTOR for administrative/court review are not reimbursable by the DepartmentCOUNTY.

Appeal Process. In the event of an Agreement a dispute or grievance regarding the terms and conditions of this Agreement Agreement, both parties shall abide by the following procedures: A. The Contractor should CONTRACTOR shall first discuss the problem informally with the designated CDA DSS Contact/Program Analyst. If the problem is not resolved, the Contractor CONTRACTOR must, within 15 fifteen (15) working days of the failed attempt to resolve the dispute with the CDA DSS Contact/Program Analyst, submit a written complaint complaint, together with any evidence evidence, to the Division DSS Branch Deputy Director. The complaint must include a description of the disputed issues, the legal authority/basis for each issue which supports the Contractor's CONTRACTOR’s position, and the remedy sought. The Branch Deputy Director shall, within 15 fifteen (15) working days after receipt of the Contractor's CONTRACTOR’s written complaint, make a determination on the dispute dispute, and issue a written decision and reasons therefore. All written communication shall be pursuant to Article XVII Section 14. NOTICES of this Agreement. Should the Contractor CONTRACTOR disagree with the decision of the Division Deputy Director, the Contractor CONTRACTOR may appeal the decision to the Chief Deputy Director of the California Department of AgingSocial Services. B. The Contractor's XXXXXXXXXX’s appeal of the Division Branch Deputy Director Director’s decision must be submitted to the Department Director within ten (10) working days from the date of the decision of the Division Deputy Directordecision; be in writing; , state the reasons why the decision is unacceptable; , and include the original complaint, the decision that is the subject of appeal, and all supporting documents. Within 20 twenty (20) working days from the date of the Contractor's CONTRACTOR’S appeal, the Chief Deputy Director Department Director, or designee his/her designee, shall meet with the Contractor CONTRACTOR to review the issues raised on appeal. The Chief Deputy Department Director shall issue a final written decision within 15 fifteen (15) working days of such meeting. C. The Contractor CONTRACTOR may appeal the final decision of the Chief Deputy Department Director in accordance with the procedures set forth in Division 25.1 (commencing with Section 38050) of the Health and Safety Code and the regulations adopted thereunder. (Title 1 1, Subchapter 2.5 commencing with Section 251, or Subchapter 3 commencing with Section 300, whichever is applicable, of the California Code of Regulations, Section 1200). D. The Contractor CONTRACTOR shall continue to carry out the obligations under this Agreement during any dispute. . E. Costs incurred by the Contractor or vendor CONTRACTOR for administrative/court review are not reimbursable by the Department.COUNTY. DocuSign Envelope ID: EE6DF063-9DC2-4B47-9332-B3ADDE04EFE6 Salinas, CA 93907 x 93.045

Appeal Process. In the event of an Agreement a dispute or grievance regarding the terms and conditions of this Agreement Agreement, both parties shall abide by the following procedures: A. The Contractor should CONTRACTOR shall first discuss the problem informally with the designated CDA DSS Contact/Program Analyst. If the problem is not resolved, the Contractor CONTRACTOR must, within 15 fifteen (15) working days of the failed attempt to resolve the dispute with the CDA DSS Contact/Program Analyst, submit a written complaint complaint, together with any evidence evidence, to the Division DSS Branch Deputy Director. The complaint must include a description of the disputed issues, the legal authority/basis for each issue which supports the Contractor's CONTRACTOR’s position, and the remedy sought. The Branch Deputy Director shall, within 15 fifteen (15) working days after receipt of the Contractor's CONTRACTOR’s written complaint, make a determination on the dispute dispute, and issue a written decision and reasons therefore. All written communication shall be pursuant to Article XVII Section 14. NOTICES of this Agreement. Should the Contractor CONTRACTOR disagree with the decision of the Division Deputy Director, the Contractor CONTRACTOR may appeal the decision to the Chief Deputy Director of the California Department of AgingSocial Services. B. The Contractor's XXXXXXXXXX’s appeal of the Division Branch Deputy Director Director’s decision must be submitted to the Department Director within ten (10) working days from the date of the decision of the Division Deputy Directordecision; be in writing; , state the reasons why the decision is unacceptable; , and include the original complaint, the decision that is the subject of appeal, and all supporting documents. Within 20 twenty (20) working days from the date of the Contractor's CONTRACTOR’S appeal, the Chief Deputy Director Department Director, or designee his/her designee, shall meet with the Contractor CONTRACTOR to review the issues raised on appeal. The Chief Deputy Department Director shall issue a final written decision within 15 fifteen (15) working days of such meeting. C. The Contractor CONTRACTOR may appeal the final decision of the Chief Deputy Department Director in accordance with the procedures set forth in Division 25.1 (commencing with Section 38050) of the Health and Safety Code and the regulations adopted thereunder. (Title 1 1, Subchapter 2.5 commencing with Section 251, or Subchapter 3 commencing with Section 300, whichever is applicable, of the California Code of Regulations, Section 1200). D. The Contractor CONTRACTOR shall continue to carry out the obligations under this Agreement during any dispute. . E. Costs incurred by the Contractor or vendor CONTRACTOR for administrative/court review are not reimbursable by COUNTY. DocuSign Envelope ID: 239F02A1-7282-419C-B39B-05822FC7E1CA Expense Categories HHAP1 $800,000.00 HHAP3 $450,000.00 Total Budget $1,250,000.00 Personnel Services $ 500,490.42 $ 278,924.06 $ 779,414.48 Personnel Benefits, taxes, etc. $ 145,141.82 $ 80,887.98 $ 226,029.80 Direct Program Costs $ 67,916.66 $ 31,058.92 $ 98,975.58 Client Service Dollars $ 13,723.83 $ 18,219.95 $ 31,943.78 $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - Indirect $ 72,727.27 $ 40,909.09 $ 113,636.36 Program Total $ 800,000.00 $ 450,000.00 $ 1,250,000.00 Expense Category Line Item narrative Personnel Services Personnel for Goodnight Inn, Xxxxxxx Inn, and Xxxxxxx Inn. 10 FTE Service Coordinators, 1.45 FTE Lead Service Coordinator, .85 FTE Program Manager, .8 FTE Assistant Director, .06 FTE Director Personnel Benefits, taxes, etc. All Staff employment benefits including FICA, SUI, Worker's Compensation, Medical Insurance,Retirement, Disability @29% of Personnel cost. Direct Program Costs Space/Facilities (repairs and maintenance, equipment rental including copiers & water, other utilities), Office Supplies (printing, postage, courier), Office furniture (desk, chair, file cabinets), Communications (staff cell phone and internet), Laptop Computer (for HMIS entry, chart documentation, and data reporting), Electronic Health Record (Welligent user cost), Staff Travel, Training, Onboarding (mileage, training costs, HR background/onboarding), Insurance (Liability, Property, D&O) Client Service Dollars Flexible spending dollars to support housing maintenance, and community integration. Costs include support with utlities, transportation (lyft/bus pass), clothing, food, education, job preperation/training Indirect Indirect Administrative costs including Human Resources, Accounting, Corporate Costs at 10% Funding Source(s): HHAP1, HHAP3 2022-2025 StepUp Salinas Exhibit C-1 Budget DocuSign Envelope ID: 239F02A1-7282-419C-B39B-05822FC7E1CA March 1, 2023 - June 30, 2025 Agency Name Step Up on Second, Inc Expense Categories KingCity Homekey HHAP3 $350,000.00 Total Budget $350,000.00 Personnel Services $ 213,687.50 $ 213,687.50 Personnel Benefits, taxes, etc. $ 61,969.38 $ 61,969.38 Direct Program Costs $ 32,625.00 $ 32,625.00 Client Service Dollars $ 9,937.50 $ 9,937.50 $ - $ - $ - $ - $ - $ - $ - Indirect $ 31,780.62 $ 31,780.62 Program Total $ 350,000.00 $ 350,000.00 Expense Category Line Item narrative Personnel Services Personnel for King City Homekey. 2 FTE Service Coordinator, .55 FTE Lead Service Coordinator, .15 FTE Program Manager, .2 FTE Assistant Director, .02 FTE Director Personnel Benefits, taxes, etc. All Staff employment benefits including FICA, SUI, Worker's Compensation, Medical Insurance, Retirement, Disability @29% of Personnel cost. Direct Program Costs Space/Facilities (repairs and maintenance, equipment rental including copiers & water, other utilities), Office Supplies (printing, postage, courier), Office furniture (desk, chair, file cabinets), Communications (staff cell phone and internet), Laptop Computer (for HMIS entry, chart documentation, and data reporting), Electronic Health Record (Welligent user cost), Staff Travel, Training, Onboarding (mileage, training costs, HR Client Service Dollars Flexible spending dollars to support housing maintenance, and community integration. Costs include support with utlities, transportation (lyft/bus pass), clothing, food, education, job preperation/training Indirect Indirect Administrative costs including Human Resources, Accounting, Corporate Costs at 10% Funding Source: HHAP3 2022-2025 StepUp KingCity Exhibit C-2 Budget Step Up on Second Street, Inc. Invoice Month: Invoice Name: 0000 Xxxxxx Xx. Xxxxx Xxxxxx, XX 00000-1122 Personnel $ 500,490.42 $ - $0.00 $0.00 $ 500,490.42 Benefits $ 145,141.82 $ - $0.00 $0.00 $ 145,141.82 Direct Program Costs $ 67,916.66 $ - $0.00 $0.00 $ 67,916.66 Client Services $ 13,723.83 $ - $0.00 $0.00 $ 13,723.83 Indirect Costs $ 72,727.27 $ - $0.00 $0.00 $ 72,727.27 $ - $ - $0.00 $0.00 $ - $ - $ - $0.00 $0.00 $ - $ - $ - $0.00 $0.00 $ - $ - $ - $0.00 $0.00 $ - $ - $ - $0.00 $0.00 $ - Service Total $ 800,000 $ - $0.00 $0.00 $ 800,000.00 Total Service Budget $ 800,000.00 Year to Date $ - Balance Remaining $ 800,000.00 Personnel $ 278,924.06 $ - $0.00 $0.00 $ 278,924.06 Benefits $ 80,887.98 $ - $0.00 $0.00 $ 80,887.98 Direct Program Costs $ 31,058.92 $ - $0.00 $0.00 $ 31,058.92 Client Services $ 18,219.95 $ - $0.00 $0.00 $ 18,219.95 Indirect Costs $ 40,909.09 $ - $0.00 $0.00 $ 40,909.09 $ - $ - $0.00 $0.00 $ - $ - $ - $0.00 $0.00 $ - $ - $ - $0.00 $0.00 $ - $ - $ - $0.00 $0.00 $ - $ - $ - $0.00 $0.00 $ - Service Total $ 450,000 $ - $0.00 $0.00 $ 450,000.00 Total Service Budget $ 450,000.00 Year to Date $ - Balance Remaining $ 450,000.00 Complete Total $ 1,250,000 $ - $0.00 $0.00 $ 1,250,000.00 Total Budget $ 1,250,000.00 Year to Date $ - Balance Remaining $ 1,250,000.00 DocuSign Envelope ID: 239F02A1-7282-419C-B39B-05822FC7E1CA I certify that this report is correct and complete to the Department.best of my knowledge and that the costs are eligible pursuant to the terms of the contract. Person Completing Invoice Title Phone # Authorizing Signature / Date Monterey County Authorized Signature / Date Invoice Period: Expense Categories Total Budget KingCity Homekey HHAP3 Total Monthly Expenses To Date Expenses Balance Remaining Personnel $ 213,687.50 $ - $ - $ - $ 213,687.50 Benefits $ 61,969.38 $ - $ - $ - $ 61,969.38 Direct Program costs $ 32,625.00 $ - $ - $ - $ 32,625.00 Client Services $ 9,937.50 $ - $ - $ - $ 9,937.50 $ 31,780.62 $ - $ - $ - $ 31,780.62 $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - Total $ 350,000.00 $ - $ - $ - $ 350,000.00 Total Budget $ 350,000.00 Year to Date $ - Balance Remaining $ 350,000.00 I certify that this report is correct and complete to the best of my knowledge and that the costs are eligible pursuant to the terms of the contract. Person Completing Invoice Title Phone # Authorizing Signature / Date Monterey County Authorized Signature / Date Step Up on Second Street, Inc. 0000 Xxxxxx Xx. Xxxxx Xxxxxx, XX 00000-1122 DocuSign Envelope ID: 239F02A1-7282-419C-B39B-05822FC7E1CA 2022-2025 Stepup KingCity Exhibit D-2 Invoice

Appeal Process. In the event of an Agreement a dispute or grievance regarding the terms and conditions of this Agreement Agreement, both parties shall abide by the following procedures: A. The Contractor should a) CONTRACTOR shall first discuss the problem informally with the designated CDA DSS Contact/Program Analyst. If the problem is not resolved, the Contractor CONTRACTOR must, within 15 fifteen (15) working days of the failed attempt to resolve the dispute with the CDA DSS Contact/Program Analyst, submit a written complaint complaint, together with any evidence evidence, to the Division DSS Branch Deputy Director. The complaint must include a description of the disputed issues, the legal authority/basis for each issue which supports the Contractor's CONTRACTOR’s position, and the remedy sought. The Branch Deputy Director shall, within 15 fifteen (15) working days after receipt of the Contractor's CONTRACTOR’s written complaint, make a determination on the dispute dispute, and issue a written decision and reasons therefore. All written communication shall be pursuant to Article XVII Section 14. NOTICES of this Agreement. Should the Contractor CONTRACTOR disagree with the decision of the Division Deputy Director, the Contractor CONTRACTOR may appeal the decision to the Chief Deputy Director of the California Department of AgingSocial Services. B. The Contractor's b) XXXXXXXXXX’s appeal of the Division Branch Deputy Director Director’s decision must be submitted to the Department Director within ten (10) working days from the date of the decision of the Division Deputy Directordecision; be in writing; , state the reasons why the decision is unacceptable; , and include the original complaint, the decision that is the subject of appeal, and all supporting documents. Within 20 twenty (20) working days from the date of the Contractor's CONTRACTOR’S appeal, the Chief Deputy Director Department Director, or designee his/her designee, shall meet with the Contractor CONTRACTOR to review the issues raised on appeal. The Chief Deputy Department Director shall issue a final written decision within 15 fifteen (15) working days of such meeting. C. The Contractor c) CONTRACTOR may appeal the final decision of the Chief Deputy Department Director in accordance with the procedures set forth in Division 25.1 (commencing with Section 38050) of the Health and Safety Code and the regulations adopted thereunder. (Title 1 1, Subchapter 2.5 commencing with Section 251, or Subchapter 3 commencing with Section 300, whichever is applicable, of the California Code of Regulations, Section 1200). D. The Contractor d) CONTRACTOR shall continue to carry out the obligations under this Agreement during any dispute. . e) Costs incurred by the Contractor or vendor CONTRACTOR for administrative/court review are not reimbursable by COUNTY. CALIFORNIA STATE UNIVERSITY, FRESNO, FOUNDATION CENTRAL CALIFORNIA TRAINING ACADEMY - BAY AREA ACADEMY July 1, 2024 THROUGH June 30, 2025 Thirty-nine (39) classroom/field based training/coaching/technical assistance days $ 4,195 39 $ 163,605 LCSW Clinical Supervision $2,000 9.17 $18,340 Curriculum Development $5,000 $5,000 All Staff Training $5,000 $5,000 Indirect @ 8% $ 15,356 CSU Fresno Foregone (11%) Match Contribution $ 21,114 • Payment will be provided as specified in Exhibit A. • Field Based Training days will be prorated based on the Departmentnumber of contact hours. • Full day of classroom training is 6 hours. • Field based training/Coaching day consists of 6 contact hours, which can occur over multiple days. DocuSign Envelope ID: 18FF2F02-C697-448B-9E3D-4F8FD022D293 California State University, Fresno Foundation Central California Training Academy - Bay Area Academy July1, 2024 - June 30, 2025 Remit to: CSU Fresno - BAA 4901 X. Xxxxxxxx Fresno, CA 93726 Month/Year: _____________ Deliverables TOTAL CONTRACT FUNDS NUMBER OF SERVICE UNITS (Day) MONTHLY EXPENSE NUMBER OF SERVICE UNITS USED YTD EXPENSE BALANCE CONTRACT Amount (39) classroom/field-based training/coaching/technical assistance $163,605.00 39 Curriculum Development $5,000.00 LCSW Clinical Supervision $18,340.00 9.17 All Staff Training $5,000.00 1 Total Direct Services $191,945.00 Indirect @ 8% $15,356.00 TOTAL $207,301 40 CSU Fresno Foundation Forgone (11%) $21,114 I hereby certify that this report is correct and complete to the best of my knowledge. Person completing form: Authorized signature_ Title_ Date Phone no.: ( ) Monterey County DSS Authorized Signature Date WHEREAS, Sections 261 through 264 of the federal Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, known as “the Administrative Simplification provisions,” direct the Department of Health and Human Services to develop standards to protect the security, confidentiality and integrity of health information; and