Common use of ARP MANAGEMENT TEAM AND OPERATIONAL IMPROVEMENT BOARD ARP Management Team Clause in Contracts

ARP MANAGEMENT TEAM AND OPERATIONAL IMPROVEMENT BOARD ARP Management Team. 5.1 The 2015 Joint Committee has established a working group of ARP senior employees to be known as the ARP Management Team. 5.2 The members of the ARP Management Team shall continue to comprise the following officers of the ARP: - The Head of ARP The Strategic Manager (Billing and Benefits) The Strategic Manager (Revenues) The Strategic Manager (Support) and such other officers of ARP as the 2015 Joint Committee may decide. 5.3 The responsibilities of the ARP Management Team shall be to: - 5.3.1 manage the performance of the JC Services so as to ensure, so far as is possible and practicable, the delivery of such Services in accordance with the Service Delivery Plan and the progress and performance targets for the JC Services set by the 2015 Joint Committee pursuant to Clause 3.25.5; 5.3.2 review the JC Services following a subsidy reclaim made by the DWP and in the event of such reclaim from the DWP or equivalent body to review the matter to which the reclaim relates and determine whether in the circumstances of the case the payment of the reclaimed amount shall be shared in accordance with the agreed percentages payable by the Five Councils for the period of subsidy reclaim; 5.3.3 report to the 2015 Joint Committee meetings on the progress and performance of the services provided by the ARP in connection with the provision of the JC Services against the Service Delivery Plan and the progress and performance targets set by the 2015 Joint Committee pursuant to Clause 3.25.5; 5.3.4 strive to ensure that the services provided by the ARP are delivered equitably between the Five Councils, so far as may be practicable; 5.3.5 prepare and submit to the 2015 Joint Committee for its approval on or before 31st December in each year an annual budget, and annual Service Delivery Plan for the next Financial Year; 5.3.6 report to the 2015 Joint Committee on the income and expenditure of the ARP against the approved budget; 5.3.7 seek to ensure so far as is practicable that the JC Services are provided within the budget (to include the allocation of new burdens funding) approved by the 2015 Joint Committee and to notify the 2015 Joint Committee of any material divergence from the annual budget and the reasons therefore; 5.3.8 recommend to the 2015 Joint Committee the resources (including staffing resources) required to provide the JC Services to the requisite performance standards and any changes required in such resources to maintain such performance standards; 5.3.9 make appropriate recommendations to the 2015 Joint Committee on any matter of relevance to the business of the 2015 Joint Committee and of the ARP. 5.4 The 2015 Joint Committee has established an Operational Improvement Board. 5.5 The members of the Operational Improvement Board shall continue to be a working group of senior employees from ARP and the Five Councils as established by the 2015 Joint Committee. 5.6 The Operational Improvement Board shall meet monthly and report to the 2015 Joint Committee. 5.7 The responsibilities of the Operational Improvement Board shall be to:- 5.7.1 clarify service standards/levels provided by the ARP on behalf of each of the Five Councils in particular:- 5.7.1.1 interface with client services; 5.7.1.2 performance management requirements; and ensure a clear relationship between the ARP and client services in terms of areas of responsibility and fairness of cost/benefit arising; 5.7.2 shape future services both for each of the Five Councils and the ARP by identifying issues and prioritisation of them by the ARP management; 5.7.3 provide a basis to resolve problems and improve service incrementally over time; 5.7.4 where no Support Service arrangements have been agreed, or where it is deemed time to review the existing Support Service arrangements, decide how on going Support Service arrangement should be provided for ARP and 5.7.5 receive reports on specific employee Employments Costs.

ARP MANAGEMENT TEAM AND OPERATIONAL IMPROVEMENT BOARD ARP Management Team. 5.1 The 2015 Joint Committee has established a working group of ARP senior employees to be known as the ARP Management Team. 5.2 The members of the ARP Management Team shall continue to comprise the following officers of the ARP: - The Head of ARP The Strategic Manager (Billing and Benefits) The Strategic Manager (Revenues) Revenues)‌ The Strategic Manager (Support) and such other officers of ARP as the 2015 Joint Committee may decide. 5.3 The responsibilities of the ARP Management Team shall be to: - 5.3.1 manage the performance of the JC Services so as to ensure, so far as is possible and practicable, the delivery of such Services in accordance with the Service Delivery Plan and the progress and performance targets for the JC Services set by the 2015 Joint Committee pursuant to Clause 3.25.5; 5.3.2 review the JC Services following a subsidy reclaim made by the DWP and in the event of such reclaim from the DWP or equivalent body to review the matter to which the reclaim relates and determine whether in the circumstances of the case the payment of the reclaimed amount shall be shared in accordance with the agreed percentages payable by the Five Councils for the period of subsidy reclaim; 5.3.3 report to the 2015 Joint Committee meetings on the progress and performance of the services provided by the ARP in connection with the provision of the JC Services against the Service Delivery Plan and the progress and performance targets set by the 2015 Joint Committee pursuant to Clause 3.25.5; 5.3.4 strive to ensure that the services provided by the ARP are delivered equitably between the Five Councils, so far as may be practicable; 5.3.5 prepare and submit to the 2015 Joint Committee for its approval on or before 31st December in each year an annual budget, and annual Service Delivery Plan for the next Financial Year; 5.3.6 report to the 2015 Joint Committee on the income and expenditure of the ARP against the approved budget; 5.3.7 seek to ensure so far as is practicable that the JC Services are provided within the budget (to include the allocation of new burdens funding) approved by the 2015 Joint Committee and to notify the 2015 Joint Committee of any material divergence from the annual budget and the reasons therefore; 5.3.8 recommend to the 2015 Joint Committee the resources (including staffing resources) required to provide the JC Services to the requisite performance standards and any changes required in such resources to maintain such performance standards; 5.3.9 make appropriate recommendations to the 2015 Joint Committee on any matter of relevance to the business of the 2015 Joint Committee and of the ARP. 5.4 The 2015 Joint Committee has established an Operational Improvement Board. 5.5 The members of the Operational Improvement Board shall continue to be a working group of senior employees from ARP and the Five Councils as established by the 2015 Joint Committee. 5.6 The Operational Improvement Board shall meet monthly and report to the 2015 Joint Committee. 5.7 The responsibilities of the Operational Improvement Board shall be to:- 5.7.1 clarify service standards/levels provided by the ARP on behalf of each of the Five Councils in particular:- 5.7.1.1 interface with client services; 5.7.1.2 performance management requirements; and ensure a clear relationship between the ARP and client services in terms of areas of responsibility and fairness of cost/benefit arising; 5.7.2 shape future services both for each of the Five Councils and the ARP by identifying issues and prioritisation of them by the ARP management; 5.7.3 provide a basis to resolve problems and improve service incrementally over time; 5.7.4 where no Support Service arrangements have been agreed, or where it is deemed time to review the existing Support Service arrangements, decide how on going Support Service arrangement should be provided for ARP and 5.7.5 receive reports on specific employee Employments Costs.