Assistance Installing StackVision Server Software Updates Sample Clauses

Assistance Installing StackVision Server Software Updates. (Applies to Fortress Only) A Company with Fortress Coverage is entitled to receive assistance installing StackVision software updates that they receive as part of their DASProtect Agreement on covered StackVision servers (up to twice per year). This includes helping the Company to obtain a license key for the software update, run the required installation programs, enter the license key, and restart required services and/or programs. The Company retains responsibility for downloading the StackVision software update from ESC’s website, moving the downloaded files onto the covered StackVision server, and taking the steps required to update StackVision client machines if the Company’s security restrictions prohibit the operation of StackVision’s automated client update functionality. Users must contact ESC Support to negotiate a schedule for provision of this service. Time to resolution targets do not apply to this service.
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Related to Assistance Installing StackVision Server Software Updates

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