Common use of Audit of Service Levels Clause in Contracts

Audit of Service Levels. No more than annually, Citizens or Citizens’ agent shall have the right to audit Vendor’s books, records, and measurement and auditing tools to verify Service Level Standard achievement and to determine correct payment of any Service Credit. Where it is determined that any Service Credit was due to Citizens but, as the case may be, has not yet otherwise been applied or paid, Vendor shall immediately owe to Citizens the applicable Service Credit.

Audit of Service Levels. No more than annuallyquarterly, Citizens or Citizens’ agent shall have the right to audit Vendor’s books, records, and measurement and auditing tools to verify Service Level Standard achievement and to determine correct payment of any Service Performance Credit. Where it is determined that any Service Performance Credit was due to Citizens but, as the case may be, has but not yet otherwise been applied or paid, Vendor shall immediately owe to Citizens the applicable Service Performance Credit.

Audit of Service Levels. No more than annuallyquarterly, Citizens or Citizens’ agent shall have the right to audit Vendor’s books, records, and measurement and auditing tools to verify Service Level Standard achievement and to determine correct payment of any Service Credit. Where it is determined that any Service Credit was due to Citizens but, as the case may be, has but not yet otherwise been applied or paid, Vendor shall immediately owe to Citizens the applicable Service Credit.

Audit of Service Levels. No more than annuallyquarterly, Citizens or Citizens’ agent shall have the right to audit Vendor’s books, records, and measurement and auditing tools to verify Service Level Standard achievement and to determine correct payment of any Service Performance Credit. Where it is determined that any Service Credit was due to Citizens but, as the case may be, has but not yet otherwise been applied or paid, Vendor shall immediately owe to Citizens the applicable Service Credit.