Audit of Service Levels. No more than annually, Citizens or Citizens’ agent shall have the right to audit Vendor’s books, records, and measurement and auditing tools to verify Service Level Standard achievement and to determine correct payment of any Service Credit. Where it is determined that any Service Credit was due to Citizens but, as the case may be, has not yet otherwise been applied or paid, Vendor shall immediately owe to Citizens the applicable Service Credit.
Appears in 12 contracts
Samples: Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service
Audit of Service Levels. No more than annuallyquarterly, Citizens or Citizens’ agent shall have the right to audit Vendor’s books, records, and measurement and auditing tools to verify Service Level Standard achievement and to determine correct payment of any Service Performance Credit. Where it is determined that any Service Performance Credit was due to Citizens but, as the case may be, has but not yet otherwise been applied or paid, Vendor shall immediately owe to Citizens the applicable Service Performance Credit.
Appears in 2 contracts
Samples: Software as a Service (Saas) Agreement, Terms and Conditions Agreement
Audit of Service Levels. No more than annuallyquarterly, Citizens or Citizens’ agent shall have the right to audit Vendor’s books, records, and measurement and auditing tools to verify Service Level Standard achievement and to determine correct payment of any Service Performance Credit. Where it is determined that any Service Credit was due to Citizens but, as the case may be, has but not yet otherwise been applied or paid, Vendor shall immediately owe to Citizens the applicable Service Credit.
Appears in 1 contract
Audit of Service Levels. No more than annuallyquarterly, Citizens or Citizens’ agent shall have the right to audit Vendor’s books, records, and measurement and auditing tools to verify Service Level Standard achievement and to determine correct payment of any Service Credit. Where it is determined that any Service Credit was due to Citizens but, as the case may be, has but not yet otherwise been applied or paid, Vendor shall immediately owe to Citizens the applicable Service Credit.
Appears in 1 contract