Availability and Network TTR Credit Example Sample Clauses

Availability and Network TTR Credit Example. ● Customer with Managed Global Network and Secure Gateway RRO Back-up has 2 Network Outages on their port and Local Access on a customer site in Paris, France. ($1,588 MRC) Total outage of 630 minutes (or 10.5 hours) ● First Outage: 347 minutes. ● Second Outage: 283 minutes ● Calculation for Network Availability Total Network Outage of 630 minutes on a site with Managed Global Network with Secure Gateway RRO Back- Up/secondary connection and Off-Net Access in EMEA/Canada= 20% of MRC for month ● Calculation for TTR 1st outage – 5 hrs. 47 mins = 2% of MRC for month 2nd outage – 4 hrs. 43 mins = 2% of MRC for month Total credit – 4% of MRC for month ● Service Credit MRC on Access, PIP Port + Managed WAN = $1,588 Credit = 24% of MRC ($1,588) Total Dollar Value = $381.12
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Availability and Network TTR Credit Example. ● Customer with Managed Global Network and Secure Gateway Retail & Remote OfficeRRO Back-up has 2 Network Outages on their port and Local Access on a customer site in Paris, France. ($1,588 MRC) Total outage of 630 minutes (or 10.5 hours) ● First Outage: 347 minutes. ● Second Outage: 283 minutes ● Calculation for Network Availability Total Network Outage of 630 minutes on a site with Managed Global Network with Secure Gateway RRO Back- Up/secondary connection and Off-Net Access in EMEA/Canada= 20% of MRC for month ● Calculation for Time to RepairTTR 1st outage – 5 hrs. 47 mins = 2% of MRC for month 2nd outage – 4 hrs. 43 mins = 2% of MRC for month Total credit – 4% of MRC for month ● Service Credit MRC on Access, PIP Port + Managed WAN = $1,588 Credit = 24% of MRC ($1,588) Total Dollar Value = $381.12

Related to Availability and Network TTR Credit Example

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • wire Unbundled ISDN Digital Loops These will be provisioned according to industry standards for 2-Wire Basic Rate ISDN services and will come standard with a test point, OC, and a DLR. NewPhone will be responsible for providing BellSouth with a Service Profile Identifier (SPID) associated with a particular ISDN-capable Loop and customer. With the SPID, BellSouth will be able to adequately test the circuit and ensure that it properly supports ISDN service.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • Wire Unbundled DS1 Digital Loop This is a designed 4-wire Loop that is provisioned according to industry standards for DS1 or Primary Rate ISDN services and will come standard with a test point, OC, and a DLR. A DS1 Loop may be provisioned over a variety of loop transmission technologies including copper, HDSL-based technology or fiber optic transport systems. It will include a 4-Wire DS1 Network Interface at the End User’s location.

  • -wire Unbundled Digital/DS0 Loop These are designed 4-wire Loops that may be configured as 64kbps, 56kbps, 19kbps, and other sub-rate speeds associated with digital data services and will come standard with a test point, OC, and a DLR.

  • General Availability The commitment to availability specified in the letter of appointment shall be subject to mutually acceptable revision. Such revision will occur once per year, or, if mutually agreed between the Employer and the employee, on a more frequent basis. The Employer will issue a revised letter of appointment to reflect approved changes to employee’s general availability.

  • Therapist Availability Therapist’s office is equipped with a confidential voice mail system that allows Patient to leave a message at any time. Therapist will make every effort to return calls within 24 hours (or by the next business day), but cannot guarantee the calls will be returned immediately. Therapist is unable to provide 24-hour crisis service. In the event that Patient is feeling unsafe or requires immediate medical or psychiatric assistance, he/she should call 911, or go to the nearest emergency room.

  • DNS name server availability Refers to the ability of a public-­‐DNS registered “IP address” of a particular name server listed as authoritative for a domain name, to answer DNS queries from an Internet user. All the public DNS-­‐registered “IP address” of all name servers of the domain name being monitored shall be tested individually. If 51% or more of the DNS testing probes get undefined/unanswered results from “DNS tests” to a name server “IP address” during a given time, the name server “IP address” will be considered unavailable.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • System Availability System Availability percentage is calculated as follows:  Total MinutesintheMonth −Downtime   System Availability%age =  Total MinutesintheMonth *100    System Availability SLA (“SLA”) 99.5% System Availability percentage during each Month for productive versions Credit 2% of Monthly Subscription Fees for each 1% below SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes in the Month attributable to: (i) a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or (ii) any other Scheduled Downtime according to Section 4 for which the customer has been notified at least five (5) business days prior to such Scheduled Downtime or (iii) unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled Downtime for the applicable Cloud Services to which customer has subscribed is set forth in Section 4 below entitled “Maintenance Windows for Cloud Services”.

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