Time to Repair. (TTR) means the measurable time a trouble ticket is established at the MSP’s Network Operations Center (NOC) through any means until the MSP’s trouble ticket is changed to resolved status after site validation.
Time to Repair is defined as time taken to restore Service during an Outage based on Trouble Ticket time. Unavailable time starts when Customer opens a Trouble Ticket with Verizon Customer Support [in the U.S. at 0-000-000-0000 or as otherwise specified directly to Customer or via Verizon’s website; outside the U.S., at the telephone number specified directly to Customer or via Verizon’s website] and releases the Service for immediate testing. Unavailable time stops when the Service is again made available to Customer. Restore times will be based on amount of Outage time attributable to Verizon as recorded in the associated Trouble Ticket(s). The credit calculation shown in the table immediately below is based on the repair time for a given Outage as recorded in the Priority 1 Trouble Ticket.
Time to Repair means the period of between Customer reporting a service issue and moment that the service issue has been resolved.
Examples of Time to Repair in a sentence
Mean Time between Failure (MTBF), Mean Time to Repair (MTTR) No Maintained Elements experienced a failure type breakdown this month.
This standard must take into account the expected rates of failure of the network components, represented by Mean Time Between Failure (MTBF), expected Mean Time to Repair (MTR), and also the number of consumers likely to be affected by a component failure.
Mean Time to Repair (MTTR) information may be found on the Website.
If these procedures are not respected, the Target Time to Repair will no longer be taken into account.
If Sure cannot inform the Customer of the progress of the Repair process the Target Time to Repair and Feedback delays cannot be ensured and compensation will not apply.
More Definitions of Time to Repair
Time to Repair or “TTR” means, for the purposes of sub-Item 501.4, the period of time beginning when either C&W opens a Fault Log or Customer opens a Fault Log by calling the Customer Service Contact Centre Toll Free Number and ending when C&W closes the Fault Log with the Customer.
Time to Repair the time taken by BT to repair a fault;
Time to Repair. The average labor time to repair ([**]) a monitor is [**].
Time to Repair is defined as time taken to restore end-to-end Service during a Hard Outage based on trouble ticket time. Unavailable time starts when Customer opens a trouble ticket with the Verizon Customer Service Center and releases the Service for immediate testing. Unavailable time stops when the Service is again available to Customer. Priority 1 (PTY 1) outages resulting from any of the following are not subject to the TTR SLA: Force majeure (as noted above); Verizon Internet Network maintenance; Customer-ordered third-party circuits; Inappropriate Service configuration change(s) made by or through Customer at the Verizon Enterprise Center web-site; Customer Premise Equipment including, but not limited to, Customer-provided PBX, black phones, SIP phones, firewalls, Router/modem and/or Analog/Ethernet Adapter; Acts or omissions of Customer or its users, or any use or user of the Service that is authorized by or enabled through Customer but outside the scope of Customer's service; In addition, the TTR SLA does not cover "Customer Time," which is the time identified on the trouble ticket (if any) attributable to, or caused by, through no fault of Verizon, the following: (a) incorrect or incomplete contact information provided by Customer which prevents Verizon from completing the trouble diagnosis and service restoration; (b) Verizon being denied access to network components at the Customer location when access is required to complete trouble shooting, repair, diagnosis, or acceptance testing; (c) Customer's failure or refusal to release the circuit for testing; (d) Customer being unavailable when Verizon calls to close a trouble ticket or verify service restoration, (e) any other act or omission on the part of Customer; or (f) down time caused by the PTT for periods where the PTT’s maintenance support is not available.
Time to Repair means that portion of the time that EPR FireWorks system cannot be used because of error, defect, deficiency, failure, problem or non-conformance to functional specifications, starting from the response of EPR and ending with the turnover of the Deliverables to CUSTOMER in proper working order.
Time to Repair or “TTR” is defined as the time to restore Linear GDL Service during a Priority 1 event. TTR is measured as the time taken to repair a Trouble Ticket on a specific Linear GDL circuit.
Time to Repair. (MTTR) For Network Trouble reports, the average duration time from trouble receipt to trouble clearance. Includes Disposition Codes 03 (Drop Wire), 04 (Cable) and 05 (Central Office).