Common use of Availability Control Clause in Contracts

Availability Control. Infrastructure availability: The infrastructure providers use commercially reasonable efforts to ensure a minimum of 99.95% uptime. The providers maintain a minimum of N+1 redundancy to power, network, and heating, ventilation and air conditioning (HVAC) services. Fault tolerance: Backup and replication strategies are designed to ensure redundancy and fail-over protections during a significant processing failure. Customer data is backed up to multiple durable data stores and replicated across multiple availability zones. Online replicas and backups: Where feasible, production databases are designed to replicate data between no less than 1 primary and 1 secondary database. All databases are backed up and maintained using at least industry standard methods. Disaster Recovery Plans: We maintain and regularly test disaster recovery plans to help ensure availability of information following interruption to, or failure of, critical business processes. DocuSign Envelope ID: CCF1FB4B-34E5-43F8-9502-A0796D702BCD Our products are designed to ensure redundancy and seamless failover. The server instances that support the products are also architected with a goal to prevent single points of failure. This design assists our operations in maintaining and updating the product applications and backend while limiting downtime. DocuSign Envelope ID: CCF1FB4B-34E5-43F8-9502-A0796D702BCD Last Modified: March 5, 2024 This Annex 3 is incorporated into the DPA and Agreement. This annex explains how HubSpot engages with Sub-Processors. 1. Infrastructure Sub-Processors 2. Feature Specific Sub-Processors

Availability Control. Infrastructure availability: The infrastructure providers use commercially reasonable efforts to ensure a minimum of 99.95% uptime. The providers maintain a minimum of N+1 redundancy to power, network, and heating, ventilation and air conditioning (HVAC) services. Fault tolerance: Backup and replication strategies are designed to ensure redundancy and fail-over protections during a significant processing failure. Customer data is backed up to multiple durable data stores and replicated across multiple availability zones. Online replicas and backups: Where feasible, production databases are designed to replicate data between no less than 1 primary and 1 secondary database. All databases are backed up and maintained using at least industry standard methods. Disaster Recovery Plans: We maintain and regularly test disaster recovery plans to help ensure availability of information following interruption to, or failure of, critical business processes. DocuSign Envelope ID: CCF1FB4B-34E5-43F8-9502-A0796D702BCD Our products are designed to ensure redundancy and seamless failover. The server instances that support the products are also architected with a goal to prevent single DocuSign Envelope ID: 0BD26021-91CB-402B-A98F-F0AF7413357D points of failure. This design assists our operations in maintaining and updating the product applications and backend while limiting downtime. DocuSign Envelope ID: CCF1FB4B-34E50BD26021-43F891CB-402B-9502A98F-A0796D702BCD Last Modified: March 5, 2024 F0AF7413357D This Annex 3 is incorporated into the DPA and Agreement. This annex explains how HubSpot engages with Sub-Processors. 1. Infrastructure Sub-Processors 2. Feature Specific Sub-Processors 3. HubSpot Affiliate Sub-Processors 4. Updates to Sub-Processors

Availability Control. Infrastructure availability: The infrastructure providers use commercially reasonable efforts to ensure a minimum of 99.95% uptime. The providers maintain a minimum of N+1 redundancy to power, network, and heating, ventilation and air conditioning (HVAC) services. Fault tolerance: Backup and replication strategies are designed to ensure redundancy and fail-over protections during a significant processing failure. Customer data is backed up to multiple durable data stores and replicated across multiple availability zones. Online replicas and backups: Where feasible, production databases are designed to replicate data between no less than 1 primary and 1 secondary database. All databases are backed up and maintained using at least industry standard methods. Disaster Recovery Plans: We maintain and regularly test disaster recovery plans to help ensure availability of information following interruption to, or failure of, critical business processes. DocuSign Envelope ID: CCF1FB4B-34E5-43F8-9502-A0796D702BCD Our products are designed to ensure redundancy and seamless failover. The server instances that support the products are also architected with a goal to prevent single DocuSign Envelope ID: 36823DEF-A160-4E2B-89F3-F08620F47810 points of failure. This design assists our operations in maintaining and updating the product applications and backend while limiting downtime. DocuSign Envelope ID: CCF1FB4B-34E536823DEF-43F8A160-95024E2B-89F3-A0796D702BCD Last Modified: March 5, 2024 F08620F47810 This Annex 3 is incorporated into the DPA and Agreement. This annex explains how HubSpot engages with Sub-Processors. 1. Infrastructure Sub-Processors 2. Feature Specific Sub-Processors 3. HubSpot Affiliate Sub-Processors

Availability Control. Infrastructure availability: The infrastructure providers use commercially reasonable efforts to ensure a minimum of 99.95% uptime. The providers maintain a minimum of N+1 redundancy to power, network, and heating, ventilation and air conditioning (HVAC) services. Fault tolerance: Backup and replication strategies are designed to ensure redundancy and fail-over protections during a significant processing failure. Customer data is backed up to multiple durable data stores and replicated across multiple availability zones. Online replicas and backups: Where feasible, production databases are designed to replicate data between no less than 1 primary and 1 secondary database. All databases are backed up and maintained using at least industry standard methods. Disaster Recovery Plans: We maintain and regularly test disaster recovery plans to help ensure availability of information following interruption to, or failure of, critical business processes. DocuSign Envelope ID: CCF1FB4B-34E5-43F8-9502-A0796D702BCD Our products are designed to ensure redundancy and seamless failover. The server instances that support the products are also architected with a goal to prevent single DocuSign Envelope ID: A78763C4-C8BA-450C-B722-DA1C620E9415 points of failure. This design assists our operations in maintaining and updating the product applications and backend while limiting downtime. DocuSign Envelope ID: CCF1FB4B-34E5A78763C4-43F8C8BA-450C-9502B722-A0796D702BCD Last Modified: March 5, 2024 DA1C620E9415 This Annex 3 is incorporated into the DPA and Agreement. This annex explains how HubSpot engages with Sub-Processors. 1. Infrastructure Sub-Processors 2. Feature Specific Sub-Processors 3. HubSpot Affiliate Sub-Processors

Availability Control. Infrastructure availability: The infrastructure providers use commercially reasonable efforts to ensure a minimum of 99.95% uptime. The providers maintain a minimum of N+1 redundancy to power, network, and heating, ventilation and air conditioning (HVAC) services. Fault tolerance: Backup and replication strategies are designed to ensure redundancy and fail-over protections during a significant processing failure. Customer data is backed up to multiple durable data stores and replicated across multiple availability zones. Online replicas and backups: Where feasible, production databases are designed to replicate data between no less than 1 primary and 1 secondary database. All databases are backed up and maintained using at least industry standard methods. Disaster Recovery Plans: We maintain and regularly test disaster recovery plans to help ensure availability of information following interruption to, or failure of, critical business processes. DocuSign Envelope ID: CCF1FB4B-34E5F7C6C8CE-43F8C2D3-95024C77-A0796D702BCD 8537-9EAA155EDB9A Our products are designed to ensure redundancy and seamless failover. The server instances that support the products are also architected with a goal to prevent single points of failure. This design assists our operations in maintaining and updating the product applications and backend while limiting downtime. DocuSign Envelope ID: CCF1FB4B-34E5F7C6C8CE-43F8C2D3-95024C77-A0796D702BCD Last Modified: March 5, 2024 8537-9EAA155EDB9A This Annex 3 is incorporated into the DPA and Agreement. This annex explains how HubSpot engages with Sub-Processors. 1. Infrastructure Sub-Processors 2. Feature Specific Sub-Processors