Common use of Availability Requirement Clause in Contracts

Availability Requirement. Supplier will make the Services Available, as measured over the course of each calendar month during the Term and any additional periods during which Supplier does or is required to perform any Services (each such calendar month, a “Service Period”), at least 99.95% of the time, excluding only the time the Services are not Available solely as a result of one or more Exceptions (the “Availability Requirement”). “Available” means the Services are available and operable for access and use by the University, its Administrative Users and End Users over the Internet in material conformity with the Agreement. “Availability” has a correlative meaning. The Services are not considered Available in the event of a material performance degradation or inoperability of the Services, in whole or in part. The Availability Requirement will be calculated for the Service Period as follows: (Actual Uptime) ÷ (Scheduled Uptime – Total Minutes in Service Period Services are not Available Due to an Exception) x 100 = Availability.

Appears in 4 contracts

Samples: Master Service Agreement, Master Service Agreement, Master Service Agreement

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Availability Requirement. Supplier will make the Services Available, as measured over the course of each calendar month during the Term and any additional periods during which Supplier does or is required to perform any Services (each such calendar month, a “Service Period”), at least 99.95% of the time, excluding only the time the Services are not Available solely as a result of one or more Exceptions (the “Availability Requirement”). “Available” means the Services are available and operable for access and use by the University, its Administrative Users and End Users over the Internet in material conformity with the Agreement. “Availability” has a correlative meaning. The Services are not considered Available in the event of a material performance degradation or inoperability of the Services, in whole or in part. The Availability Requirement will be calculated for the Service Period as follows: (Actual Uptime) ÷ (Scheduled Uptime – Total Minutes in Service Period Services are not Available Due to an Exception) x 100 = Availability.Availability.‌

Appears in 1 contract

Samples: Master Service Agreement

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Availability Requirement. Supplier will make the Services Available, as measured over the course of each calendar month during the Term and any additional periods during which Supplier does or is required to perform any Services (each such calendar month, a “Service Period”), at least 99.95% of the time, excluding only the time the Services are not Available solely as a result of one or more Exceptions (the “Availability Requirement”). “Available” means the Services are available and operable for access and use by the UniversityOrganization, its Administrative Users and End Users over the Internet in material conformity with the Agreement. “Availability” has a correlative meaning. The Services are not considered Available in the event of a material performance degradation or inoperability of the Services, in whole or in part. The Availability Requirement will be calculated for the Service Period as follows: (Actual Uptime) ÷ (Scheduled Uptime – Total Minutes in Service Period Services are not Available Due to an Exception) x 100 = Availability.Availability.‌

Appears in 1 contract

Samples: Service Level Agreement

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