Availability Requirement. (i) OneStream will make production (i.e. not development, test, or pre-release) instances of the Service(s) Available at least 99.9% of the time each full calendar month during the Applicable Term other than during Scheduled Downtime (the "Availability Requirement"). (ii) Failure of Availability begins upon Customer opening a support ticket for the lack of Availability and ends when OneStream restores Availability.
Appears in 3 contracts
Samples: Saas Agreement, Service Agreement, Saas Agreement
Availability Requirement. (i) OneStream will make production (i.e. not development, test, sandbox, nonproduction or pre-release) instances of the Service(s) Available at least 99.9% of the time each full calendar month during the Applicable Term other than during Scheduled Downtime (the "Availability Requirement").
(ii) Failure of Availability begins upon Customer opening a support ticket case for the lack of Availability and ends when OneStream restores Availability.
Appears in 2 contracts
Samples: Saas Agreement, Fedramp Saas Agreement
Availability Requirement. (i) OneStream will make production (i.e. not development, test, sandbox, nonproduction or pre-release) instances of the Service(s) Available at least 99.9% of the time each full calendar month during the Applicable Term other than during Scheduled Downtime (the "Availability Requirement").
(ii) Failure of Availability begins upon Customer opening a support ticket for the lack of Availability and ends when OneStream restores Availability.
Appears in 2 contracts
Samples: Saas Agreement, Saas Agreement
