Common use of Back-up and Support Services Clause in Contracts

Back-up and Support Services. The Supplier shall keep back-ups of Customer's Content and agrees to use reasonable care and skill to ensure the reliability of the backup and restore process. Restoration of Customer's Content due to the fault of the Supplier will be at the Supplier’s expense and shall otherwise be at the Customer’s expense. During the term of this Agreement, the Supplier shall provide technical support to Customer by providing Customer with access to a member of the Supplier's support services staff via a telephone help line or email, which support staff member will consult with Customer for a reasonable amount of time during the hours of 8:30 AM and 5:30 PM UK time, Monday through Friday (unless otherwise set forth on the Cover Page) to assist Customer with troubleshooting, error correction and use of the Service. Any professional services or custom services purchased by Customer shall be used by Customer within the longest subscription term of any other service listed on the Cover Page, or if no other service is listed on the Cover Page, then within Customer's then current subscription term.

Back-up and Support Services. The Supplier shall keep back-ups of Customer's Content data and agrees to use reasonable care and skill to ensure the reliability of the backup and restore process. Restoration of Customer's Content data due to the fault of the Supplier Customer will be at the Supplier’s Customer's expense and shall otherwise be if due to the fault of The Supplier, at the Customer’s The Supplier's expense. During the term of this Agreement, the Supplier shall provide technical support to Customer by providing Customer with access to a member of the Supplier's support services staff via a telephone help line or email, which support staff member will consult with Customer for a reasonable amount of time during the hours of 8:30 AM and 5:30 PM UK time, Monday through Friday (unless otherwise set forth on the Cover Page) to assist Customer with troubleshooting, error correction and use of the Service. Any professional services or custom services purchased by Customer shall be used by Customer within the longest subscription term of any other service listed on the Cover Page, or if no other service is listed on the Cover Page, then within Customer's then current subscription term.