Common use of Background and Scope Clause in Contracts

Background and Scope. The scope of this Order is to define the work activities, pricing, forecasting process, performance metrics and associated incentive credits and remedies associated with the Services performed by Supplier for AT&T eCommerce. During the Term, Supplier shall provide its ASP Solution as a Supplier hosted, managed Service. The ASP Solution supports a streamline of the back office management process relating to the sale of telecommunications services by AT&T eCommerce, improved cycle times for such sales, intended to reduce the AT&T cost per Customer to perform such processes or tasks related to a Customer Order. Supplier shall provide (as set forth in this Order): a. The process, tools and organizations that support AT&T eCommerce Transaction management. Transaction management includes, but is not limited to: i. Automated Customer Order processing through the Order Gateway; ii. Customer Care Support; and iii. Manual Transaction Processing; b. Operational metrics and executive reporting set forth herein; and c. The ASP Solution configuration management, hosting and Tier 1-3 support (to designated AT&T IT staff) of the Order Gateway, Workflow Manager, Reporting Platform, Integrated IVR Solution, and Email Manager; and d. IT Professional Services (as defined in Section 3.0 of Appendix B to the Agreement).

Background and Scope. The scope of this Order is to define the work activities, pricing, forecasting process, performance metrics and associated incentive credits and remedies associated with the Services performed by Supplier for AT&T eCommerce. During the Term, Supplier shall provide its ASP Solution as a Supplier hosted, hosted managed Service. The ASP Solution supports a streamline of the back office management process relating to the sale of telecommunications services by AT&T eCommerce, improved cycle times for such sales, intended to reduce the AT&T cost per Customer to perform such processes or tasks related to a Customer Order. Supplier shall provide (as set forth in this Order): a. The process, tools and organizations that support AT&T eCommerce Transaction management. Transaction management includes, but is not limited to: i. Automated Customer Order processing through the Order Gateway; ii. Customer Care Support; and iii. Manual Transaction Processing; b. Operational metrics and executive reporting set forth herein; and c. The ASP Solution configuration management, hosting and Tier 1-3 support (to designated AT&T IT staff) of the Order Gateway, Workflow Manager, Reporting Platform, Integrated IVR Solution, and Email Manager; and d. IT Professional Services (as defined in Section 3.0 of Appendix Attachment B to the Agreement).