Common use of Backup Process Monitoring Clause in Contracts

Backup Process Monitoring. Verizon will monitor backup processes utilizing an automated backup system provided by Customer, and communicated to Verizon during the implementation phase. Upon failure of a scheduled backup, Verizon will re-submit the backup process based on established procedure and prevailing business need (typically in conjunction with a Priority 1 Issue or Outage). Verizon will make changes to the backup schedule when requested by customer via change request. Customer may initiate restoral process via the change request process to address a specific business request. If the requested restoral is in response to a critical incident or Outage, it will be handled as an ‘emergency’ change and expedited accordingly. In either situation, Verizon will coordinate the restoral process with the customer through completion. Customers will not be able to submit backup processes for the Contact Center applications and infrastructure under Verizon management. Customer is responsible for providing and managing all storage media for backup processes.