Business Continuity Service Levels. Recovery Time Objective (RTO) is the time period (objective) it takes to switch over to the disaster recovery site once Computershare makes the decision to switch over. The aim is to have a fully functional system within that time frame. Recovery Point Objective (RPO) is the point in time before the disaster that Computershare can recover to. Computershare will comply with all Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) provided by the Customer Service Officer from time to time. The RTO and RPO as of the Effective date are set forth below: · “RPO” recovery time will be within four (4) hours, subject to Computershare’s ability to access at least one (1) of its data centers. · “RTO” recovery time will be within twenty-four (24) hours, subject to Computershare’s ability to access at least one (1) of its data centers. Recovery capacity shall equal the normal service levels defined in the Agreement. The continuity service levels apply regardless of the number of other customers Computershare is obligated to service during a disaster.
Appears in 9 contracts
Samples: VRDP Shares Purchase Agreement (Blackrock Municipal Income Investment Trust), VRDP Shares Purchase Agreement (Blackrock Municipal Income Investment Trust), Tender and Paying Agent Agreement (Blackrock Muniyield Michigan Quality Fund, Inc.)
