Common use of Business Process Services Clause in Contracts

Business Process Services. Programme Description This programme focuses on enabling the growth of the Business Process Services (BPS) through a focus on both the demand side and the supply side interventions. It focuses on initiatives that will assist in accelerating and scaling up the current BPS initiatives that Government and industry are busy implementing. Interventions Demand side interventions • Investment promotion: capacitate and increase joint industry body (BPESA) and Government initiatives to engage prospective investors; engage jointly in launches of the revised BPS incentives/ Value proposition/ Regulatory changes; and engage South African Business leadership in direct marketing activities. • VISAs: Introduce a fast track VISA option (2 to 3 weeks process from application to issuing) and an extended period VISA option (a six months visa with multiple entries to first time applicants with one-year visas on subsequent applications) to ensure operational continuity for large international investors. • Build Government and Business collaboration around doubling the export industry in the next five years (noting that BPESA already engages in a proven model with the dti and Harambee). Supply side interventions • Unlock and channel existing – and additional - skills funding to grow the skills base. These discussions have begun and involve reallocation of existing skills funding, and existing public and private resources. • Expand the existing BPO critical skills list to include Contact Centre / Shared Services Operations Managers, Data analysts, Customer Analysts, Business Development Managers and others as required); • Open up more flexible entry criteria and demand focussed entry level skills programmes: short courses, other work readiness and learning programmes (not linked to qualifications) and learning programmes, such as learnerships that culminate in national qualifications. Both types of programmes should be recognized for purposes of BBBEE skills spend recognition. • Unlock and channel suitable sources of existing Government funds within the Department of Labour (DOL) into a virtual “BPS future skills platform” and content, aligned to jobs currently in high demand and new jobs critical to South Africa’s competitive performance in the Sector. • Enhance the effectiveness of (and increase the number of) SETA funded learnerships in the BPS Sector. Supporting projects • Existing initiatives already underway such as the dti incentive scheme for the BPS Sector, the Monyetla Work Readiness Programme and industry led skilling initiatives and initiatives to drive work readiness programmes and inclusive hiring like the Harambee Youth Employment Accelerator and others. Factors critical for success • That Business and Government finalize the source of funds, quantum of funds and funding model linked to outcomes. • Continued strong collaboration between Business, Government and Social Partners; • Investor confidence and continued competitiveness of South African value proposition. • Business commitment to employment. • Broadband roll out.

Business Process Services. Programme Description This programme focuses on enabling the growth of the Business Process Services (BPS) through a focus on both the demand side and the supply side sides interventions. It focuses on initiatives that will assist in accelerating and scaling up the current BPS initiatives that Government and industry are busy implementing. Interventions Demand side interventions • Investment promotion: capacitate and increase joint joint-industry body (BPESA) and Government initiatives to engage prospective investors; engage jointly in launches of the revised BPS incentives/ Value proposition/ Regulatory changes; and engage South African Business leadership in direct marketing activities. • VISAs: Introduce a fast track VISA option (2 two- [2] to 3 weeks three- [3] week process from application to issuing) and an extended period VISA option (a six months six- [6] month visa with multiple entries to first time applicants with one-one- (1) year visas on subsequent applications) to ensure operational continuity for large international investors. • Build Government and Business collaboration around doubling the export industry in the next five (5) years (noting that BPESA already engages in a proven model with the dti and Harambee). Supply side interventions • Unlock and channel existing – and additional - – skills funding to grow the skills base. These discussions have begun and involve reallocation of existing skills funding, and existing public and private resources. • Expand the existing BPO critical skills list to include Contact Centre / Shared Services Operations Managers, Data analysts, Customer Analysts, Business Development Managers and others as required); . • Open up more flexible entry criteria and demand demand-focussed entry level skills programmes: short courses, other work readiness and learning programmes (not linked to qualifications) and learning programmes, such as learnerships that culminate in national qualifications. Both types of programmes should be recognized recognised for purposes of BBBEE skills spend recognition. • Unlock and channel suitable sources of existing Government funds within the Department of Labour (DOL) into a virtual “‘BPS future skills platform” ’ and content, aligned to jobs currently in high demand and new jobs critical to South Africa’s competitive performance in the Sector. • Enhance the effectiveness of (and increase the number of) SETA funded learnerships in the BPS Sector. Supporting projects • Existing initiatives already underway such as the dti incentive scheme for the BPS Sector, the Monyetla Work Readiness Programme and industry led skilling initiatives and initiatives to drive work readiness programmes and inclusive hiring like the Harambee Youth Employment Accelerator and others. Factors critical for success • That Business and Government finalize finalise the source of funds, quantum of funds and funding model linked to outcomes. ; • Continued strong collaboration between Business, Government and Social Partners; • Investor confidence and continued competitiveness of South African value proposition. ; • Business commitment to employment. ; and • Broadband roll roll-out.

Business Process Services. Programme Description This programme focuses on enabling the growth of the Business Process Services (BPS) through a focus on both the demand side and the supply side sides interventions. It focuses on initiatives that will assist in accelerating and scaling up the current BPS initiatives that Government and industry are busy implementing. Interventions Demand side interventions •  Investment promotion: capacitate and increase joint joint-industry body (BPESA) and Government initiatives to engage prospective investors; engage jointly in launches of the revised BPS incentives/ Value proposition/ Regulatory changes; and engage South African Business leadership in direct marketing activities. •  VISAs: Introduce a fast track VISA option (2 two- [2] to 3 weeks three- [3] week process from application to issuing) and an extended period VISA option (a six months six- [6] month visa with multiple entries to first time applicants with one-one- (1) year visas on subsequent applications) to ensure operational continuity for large international investors. •  Build Government and Business collaboration around doubling the export industry in the next five (5) years (noting that BPESA already engages in a proven model with the dti and Harambee). Supply side interventions •  Unlock and channel existing – and additional - – skills funding to grow the skills base. These discussions have begun and involve reallocation of existing skills funding, and existing public and private resources. •  Expand the existing BPO critical skills list to include Contact Centre / Shared Services Operations Managers, Data analysts, Customer Analysts, Business Development Managers and others as required); • .  Open up more flexible entry criteria and demand demand-focussed entry level skills programmes: short courses, other work readiness and learning programmes (not linked to qualifications) and learning programmes, such as learnerships that culminate in national qualifications. Both types of programmes should be recognized recognised for purposes of BBBEE skills spend recognition. •  Unlock and channel suitable sources of existing Government funds within the Department of Labour (DOL) into a virtual “‘BPS future skills platform” ’ and content, aligned to jobs currently in high demand and new jobs critical to South Africa’s competitive performance in the Sector. •  Enhance the effectiveness of (and increase the number of) SETA funded learnerships in the BPS Sector. Supporting projects • Existing initiatives already underway such as the dti incentive scheme for the BPS Sector, the Monyetla Work Readiness Programme and industry led skilling initiatives and initiatives to drive work readiness programmes and inclusive hiring like the Harambee Youth Employment Accelerator and others. Factors critical for success •  That Business and Government finalize finalise the source of funds, quantum of funds and funding model linked to outcomes. • ;  Continued strong collaboration between Business, Government and Social Partners; •  Investor confidence and continued competitiveness of South African value proposition. • ;  Business commitment to employment. • ; and  Broadband roll roll-out.